Monitoring instance usage

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Track application usage on your instance through the Application Usage Overview and the ServiceNow Store Usage overview dashboards.

    The usage analytics process collects data on all your instances and regularly updates the reports in the Usage Overview and ServiceNow Store Usage Overview dashboards. Application usage data is collected whenever an application is opened, and counts on tables are collected once a day. Data is collected on:
    • The number of active users in the system
    • The hardware CIs discovered (for instances that use Discovery)
    • The number of cloud management service catalog items available to users in instances that use Cloud Management

    Users with the admin or usage_admin role can view the Application Usage Overview and ServiceNow Store Usage Overview dashboards.