Email user matching

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • When the instance receives an email message, the system searches for an existing user record with the same email address as the sender.

    Table 1. Matching email to existing users
    Value of email.from Variable Matching User ID Email Address Name
    michael.tossi@company.com michael.tossi@company.com michael.tossi@company.com Michael Tossi
    "Michael Tossi" <michael.tossi@company.com> michael.tossi@company.com michael.tossi@company.com Michael Tossi
    "Tossi, Michael" <michael.tossi@company.com> michael.tossi@company.com michael.tossi@company.com Michael Tossi
    "Tossi" <mtossi@company.com> mtossi@company.com mtossi@company.com Tossi
    Note:
    This functionality requires that you activate the Email Automatic User Creation plugin.

    Inbound Email Action scripts no longer support the gs.createUser() method. Use either the automatically-generated email variables or the gs.GetUserID() method instead.