Notifications

Use ServiceNow® Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.

Email Administration With email notifications use email properties to define your instance and set up email accounts	System Notifications Set up notifications alerts for record changes via email, SMS text message, push notification, or messaging app	Provider Notifications Send notifications directly to recipients via the provider on supported channels
Email Client Send email directly from any record, such as an incident, change request, or problem record	Inbound EmailConfigure your instance to send replies, create incidents, or update records automatically in response to inbound emails	Notification PreferencesWith notification preferences you can manage and choose the notifications you want to receive

Troubleshoot and get help

• Troubleshooting Notification emails
• Ask or answer questions in the Platform community
• Search the Known Error Portal for known error articles
• Contact Customer Service and Support