Administer the ServiceNow AI Platform

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Administer the ServiceNow AI Platform

    The ServiceNow AI Platform is a powerful application platform as a service that automates business processes across enterprises. As a platform administrator, you can leverage its capabilities to enhance operational efficiency and user experience. This guide provides essential steps for getting started, configuration, maintenance, and performance optimization of the platform.

    Show full answer Show less

    Key Features

    • Getting Started: Access introductory resources to understand how the ServiceNow AI Platform functions.
    • Core Configuration: Configure global settings impacting the behavior of the platform and its applications, including user administration, data management, and search administration.
    • Notifications: Manage system email notifications and configure responses to inbound emails.
    • Service Level Management: Set up the SLM application to monitor service requirements and SLA compliance.
    • Integrations: Learn how to integrate third-party applications with the ServiceNow AI Platform.
    • Monitoring and Maintenance: Utilize tools like Instance Scan and performance diagnostics to identify health issues and optimize platform performance.
    • Upgrade Management: Plan and oversee upgrades using the Upgrade Center and monitor progress with Upgrade Monitor.

    Key Outcomes

    By effectively administering the ServiceNow AI Platform, you will enhance your organization's productivity through automated processes, ensure system optimization, and maintain compliance with service level agreements. You can also expect to improve user experience through tailored configurations and integrations, ultimately leading to a more efficient enterprise environment.

    As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise.

    Get started

    Choose one of these tiles to get started.

    Start here to learn about the ServiceNow AI Platform

    Learn about the ServiceNow AI Platform and these important applications:
    Admin Center

    A central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights. Start with Adoption blueprints, which tell you which plugins to install to meet business objectives.

    Image showing adoption blueprints

    Subscription Management
    A centralized management experience to help you understand your subscriptions and entitlements.

    Subscription Management overview.

    Configure ServiceNow AI Platform core features

    Explore core features that affect global ServiceNow AI Platform behavior as well as behavior in some ServiceNow AI Platform applications.
    User administration
    Configure users, groups, and roles to provide access to ServiceNow AI Platform applications and settings.
    Now Platform tables and data
    Learn how to work with ServiceNow AI Platform records in the classic environment.
    Search administration
    Configure search engines and interfaces for the ServiceNow AI Platform. Select AI Search for a consumer-grade search experience, or use the legacy Zing text search engine. Use Contextual Search to let service agents view relevant results based on an Incident or Problem record's query context and user intent.
    Time configuration and currency configuration
    Configure data and time fields, time zones for your users, and calendars.
    Translation and localization
    Provide service around the globe with language translation and localization for specified regions.
    Integrations
    Learn about integrating third-party applications into the ServiceNow AI Platform.
    Notifications
    Use Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.
    Service Level Management
    Configure the Service Level Management (SLM) application to gather your service requirements, monitor your SLAs, and report on your SLA compliance.

    Maintain and monitor the ServiceNow AI Platform

    Performance dashboard

    Instance Scan
    Identify ServiceNow AI Platform health issues and incorrectly configured settings.
    Events
    Monitor system events and determine which the system should process them.
    Platform performance
    Ensure system optimization through performance monitoring and diagnostics.

    Plan and manage your ServiceNow AI Platform upgrade

    Image showing the skip list priority

    Upgrade Center and Upgrade Monitor
    Plan and manage your ServiceNow AI Platform upgrades using Upgrade Center. Use Upgrade Monitor to monitor the progress of your upgrade. After the upgrade completes, you can view a summary of upgrade results.

    Applications and features