Workflows in the Localization Framework

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Workflows in the Localization Framework

    Workflows in the Localization Framework are essential for managing localization tasks within ServiceNow. Each task follows a defined workflow based on the target language, ensuring efficient and accurate localization processes.

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    Key Features

    • Translation → Publish: Manual translation followed by manual publishing. Requires assignment of the Localization Fulfiller Group.
    • Translation → Translation Approval → Auto Publish: Manual translation, translation approval, and auto-publishing. Requires Localization Fulfiller and Translation Approver Groups.
    • Auto Translation → Translation Approval → Auto Publish: Auto-translation followed by translation approval and auto-publishing. Requires Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group.
    • Auto Translation → Publish: Auto-translation followed by manual publishing. Requires Localization Fulfiller Group and Auto Translation Mode.
    • Auto Translation → Auto Publish: Auto-translation and auto-publishing. Requires Localization Fulfiller Group and Auto Translation Mode.
    • Business Approval → Translation → Publish: Requires business approval before manual translation and publishing. Requires Business Approver and Localization Fulfiller Groups.
    • Business Approval → Translation → Translation Approval → Auto Publish: Business approval, manual translation, translation approval, and auto-publishing. Requires all three groups.
    • Business Approval → Auto Translation → Translation Approval → Auto Publish: Business approval, auto-translation, translation approval, and auto-publishing. Requires all relevant groups.
    • Business Approval → Auto Translation → Publish: Business approval, auto-translation, and manual publishing. Requires the relevant groups.
    • Business Approval → Auto Translation → Auto Publish: Business approval, auto-translation, and auto-publishing. Requires the relevant groups.

    Key Outcomes

    By utilizing the appropriate workflow, ServiceNow customers can streamline their localization processes, ensuring that content is accurately translated and published according to their organizational needs. Proper assignment of groups is critical for the successful execution of these workflows, enabling efficient management and oversight of localization tasks.

    Workflows define actions for completing a localization task. Each localization task undergoes the workflow configured for its target language to complete the task.

    Table 1. Workflows in the Localization Framework
    Workflows Description
    Translation → Publish The localization task undergoes translation manually or by using one of the translation modes. After translation, the content gets published manually.
    Note:
    Ensure that you assign the Localization Fulfiller Group for the workflow to localize the content.
    Translation → Translation Approval → Auto Publish The localization task undergoes translation manually or by using one of the translation modes. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Localization Fulfiller Group and Translation Approver Group for the workflow to localize the content.
    Auto Translation → Translation Approval → Auto Publish The localization task undergoes auto-translation. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group for the workflow to localize the content.
    Auto Translation → Publish The localization task undergoes auto-translation and gets published manually.
    Note:
    Ensure that you assign the Localization Fulfiller Group and Auto Translation Mode for the workflow to localize the content.
    Auto Translation → Auto Publish The localization task undergoes auto-translation and gets auto-published.
    Note:
    Ensure that you assign the Localization Fulfiller Group and Auto Translation Mode for the workflow to localize the content.
    Business Approval → Translation → Publish The localization task needs business approval for localization. The content gets translated manually or translated by using one of the translation modes. The content gets manually published.
    Note:
    Ensure that you assign the Business Approver Group and Localization Fulfiller Group for the workflow to localize the content.
    Business Approval → Translation → Translation Approval → Auto Publish The localization task needs business approval for localization, and the content gets translated manually or by using one of the translation modes. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Business Approver Group,Localization Fulfiller Group, and Translation Approver Group for the workflow to localize the content.
    Business Approval → Auto Translation → Translation Approval → Auto Publish The localization task needs business approval for localization, and the content gets auto-translated. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Business Approver Group,Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group for the workflow to localize the content.
    Business Approval → Auto Translation → Publish The localization task needs business approval for localization. The content gets auto-translated but gets manually published.
    Note:
    Ensure that you assign the Business Approver Group,Localization Fulfiller Group, and Auto Translation Mode for the workflow to localize the content.
    Business Approval → Auto Translation → Auto Publish The localization task needs business approval for localization. The content gets auto-translated and auto-published.
    Note:
    Ensure that you assign the Business Approver Group, Localization Fulfiller Group, and Auto Translation Mode for the workflow to localize the content.