Localization Insights dashboard

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Localization Insights Dashboard

    The Localization Insights dashboard is a vital tool within the ServiceNow AI Platform that provides a comprehensive view of the localization health of your system. It generates reports based on localization insights records as per the scheduled jobs, allowing users to manage translation statuses effectively.

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    Key Features

    • Dashboard Tabs: The dashboard includes various tabs for different artifact types:
      • General: General translation information.
      • Catalog Items: Translation information related to Service Catalog items.
      • VA Topics: Translation information related to Virtual Agent topics.
      • Surveys: Translation information related to Surveys.
    • Role Requirements: Users must have the localizationadmin or localizationrequestor role to access insights and execute scheduled jobs.
    • Data Visualizations: The dashboard includes various visualizations to track localization metrics, such as:
      • Number of activated languages.
      • Translations in progress.
      • User language preferences.
      • Service Catalog items and their translation statuses.
      • Virtual Agent topics and their translation statuses.
      • Surveys and their translation statuses.

    Key Outcomes

    By utilizing the Localization Insights dashboard, users can:

    • Monitor the overall localization health of the system.
    • Request translations for Service Catalog items, Surveys, and Virtual Agent topics in specific languages.
    • Access real-time data on translation statuses, aiding in effective resource allocation and planning.

    The Localization Insights dashboard provides the localization health of the system with reports that are generated from the localization insights records as per the scheduled jobs. Localization insights contain the list of artifacts with their translation statuses which, when generated, display a dashboard with information.

    Figure 1. Localization Insights dashboard
    • The localization Insights dashboard shows the last updated time of the localization insights using which the reports were generated.
    • You can opt in to or opt out of an artifact from the insights scheduled job.
    • Based on the artifacts, this dashboard contains these following tabs:
      • General: Displays general translation information.
      • Catalog Items: Displays translation information related to Service Catalog items.
      • VA Topics: Displays translation information related to Virtual Agent (VA) topics.
      • Surveys: Displays translation information related to Surveys.
    Tabs on the Localization Insights dashboard

    Required ServiceNow AI Platform role

    You need the localization_admin or localization_requestor role to access the localization insights records for executing the scheduled jobs to generate the Localization Insights dashboard.

    Use case

    User Dashboard use
    Users with the localization_requester or localization_admin roles View the localization health of the system.

    Request translations for Service Catalog items, Surveys and Virtual Agent topics for a particular language from the Localization Insights dashboard.

    Data visualizations

    Title Type Source table Description
    Languages Supported Single Score sys_language The total number of activated languages in the instance.
    Translations In Progress Single Score sn_lf_insight The total number of translations in progress in the instance.
    Language Preferences Horizontal Bar localization_insights_view Provides information about the number of users logged in to the instance along with their preferred languages.
    Catalog Items Single Score sn_lf_insight The total number of Service Catalog items in the instance.
    Catalog Items Translation In Progress Single Score sn_lf_insight The total number of Service Catalog items translations in progress in the instance.
    Catalog Item Translations Vertical Bar sn_lf_insight The total number of Service Catalog items requested for translations per language.
    It also indicates the following translation statuses with defined color legends:
    • Completely Translated
    • Translation in Progress
    • Partially Translated
    • Not Translated
    Virtual Agent Topics Single Score sn_lf_insight The total number of published Virtual Agent topics in the instance.
    Virtual Agent Topic Translation In Progress Single Score sn_lf_insight The total number of Virtual Agent topic translations in progress in the instance.
    Virtual Agent Topic Translations Vertical Bar sn_lf_insight The total number of published Virtual Agent topics requested for translations per language.
    It also indicates the following translation statuses with defined color legends:
    • Completely Translated
    • Translation in Progress
    • Partially Translated
    • Not Translated
    Surveys Single Score The total number of surveys in the instance.
    Surveys Translation In Progress Single Score The total number of survey translations in progress in the instance.
    Survey Translations Vertical Bar The total number of surveys requested for translations per language.
    It also indicates the following translation statuses with defined color legends:
    • Completely Translated
    • Translation in Progress
    • Partially Translated
    • Not Translated