Allocate subscriptions in Subscription Management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Give users entitlement to ServiceNow products by allocating subscriptions in Subscription Management.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to Subscription Management in one of the following ways.
      • Navigate to Admin > Subscription Management.
      • Navigate to All > Subscription Management > Subscription Management.
    2. Select a product with subscriptions that you want to allocate.
    3. Allocate subscriptions by either adding recommended groups based on role type or adding other groups with relevant roles.
      OptionDescription
      Add recommended groups based on role type
      1. On the details page, select Add groups.
      2. Select the check box next to one or more groups.
      3. Select Add groups.
      Add other groups with relevant roles
      1. On the details page, select Add groups.
      2. In the dialog box, select View all groups with relevant roles.
      3. Move the groups that you want to add to the Selected groups list.
      4. Select Allocate.

    Result

    Subscriptions are allocated to all group members that grant each member entitlement to use the product.