Enable dynamic translation for a field

Translate the dynamically generated text for a field on Platform forms by enabling the field-level dynamic translation. You can translate the text based on the preferred language of a user​.

Before you begin

Role required: admin

Activate the Dynamic Translation plugin (com.glide.dynamic_translation).

About this task

Dynamic Translation supports only the following field types:

• String
• String (Full UTF-8)
• Multi Line Small Text Area
• Wide Text
• HTML

Note:

• The following are the length limitations for translation service providers:

  • For Microsoft, the input text for translation cannot have more than 10,000 characters including spaces. And the limit for the input text for detection is 50,000. For more information, see the Microsoft Documentation.
  • For IBM, the size of the input text cannot exceed 50KB. For more information, see the IBM Documentation.
    Important:

    IBM has announced the deprecation of the IBM Watson Translator Service for IBM Cloud in all regions. As of June 10, 2023, the Language Translator tile will be removed from the IBM Cloud Platform for new customers; only existing customers will be able to access the product. As of June 10, 2024, the service will reach its End of Support date. As of December 10, 2024, the service will be withdrawn entirely and will no longer be available to any customers. For more information, see https://cloud.ibm.com/docs/language-translator?topic=language-translator-release-notes.
  • For Google, the recommended maximum length of each request is 5,000 characters. The maximum size of the input text cannot exceed 30,000 code points. For more information, see the Google Documentation.
• You cannot translate a field on Agent Workspace forms.

Procedure

1. Navigate to any form, for example, an Incident form.
2. Right-click the required field and select Configure Dictionary.
3. In the Attributes related list, click New.
4. In the Dictionary Attribute form, fill the fields.

   Table 1. Dictionary Attribute form fields

   Field	Value
   Attribute	Dynamic Translation Enabled
   Value	true

5. Click Submit.
6. Click Update.

   Figure 1. Dynamic translation for a field

   

   A translate icon appears next to the field. The logged-in user can click this icon to translate the text to the user's preferred language using the default translation service provider specified in the translator configurations. For information about error messages during translation, see Error messages in Dynamic Translation.

   Note:

   If you do not have any default translator configuration, you cannot view the translate icon .