ServiceNow AI Platform translation and localization

Provide service around the globe with language translation and localization for specified regions.

Localization Framework Standardize the process of translating artifacts such as Service Catalog items, Knowledge Base articles, and Document Templates across the platform.

System Localization Set up location-based translation and currency support for users on your instance, wherever they are in the world.

Dynamic Translation Translate user-generated content live on your instance to streamline communication for your agents and end users.

For additional resources about globalization tools on the ServiceNow AI Platform, see the Localization page in the ServiceNow Customer Success Center.

Localization Framework

The Localization Framework app uses configurable workflows to standardize the process of translating artifacts across the platform. Translate Service Catalog items, Knowledge Base articles, Document Templates, and more.

System localization

Give your users specialized support with System Localization. Define locales and adjust localization settings to display specific time/date and currency to users. Multiple languages are available on the ServiceNow AI Platform, along with options to create custom translations for ServiceNow materials, as well as for languages not translated on the platform.

Dynamic Translation

Translate user-generated content live on your instance to streamline communication for your agents and end users. Integrate with the machine translation service provider of your choice to enable translation on forms, activity streams, and chats. Microsoft Azure and Google Cloud Translator Service are partially preconfigured with the activation of Dynamic Translation, or you can configure a custom service provider using Integration Hub.

• System Localization
  Localization allows administrators to accommodate users from a variety of different countries, using different languages and currencies, within the same instance.
• Dynamic Translation
  You can dynamically translate text entered in an application, such as a user-entered text on forms, for a seamless localization experience.