Enable translation for Now Assist applications

  • Release version: Xanadu
  • Updated November 18, 2024
  • 1 minute to read

    • Turn on multi-language support for user-entered text with Dynamic Translation in Now Assist applications.

    Before you begin

    You must have installed and activated the Dynamic Translation application and installed at least one language pack. For more information, see Activate Dynamic Translation and Activate a language.

    If you don't see a language and region section of your Now Assist Admin console, make sure that you have installed at least one Now Assist application. This installs or updates the required dependencies to the latest version.

    Role required: sn_generative_ai.nsa_admin

    About this task

    There are two translation services available to translate user-generated content in Now Assist applications. For more information on the differences between the two, see Translation for Now Assist.

    After you have enabled either Dynamic Translation or native translation, translations will be available for in-product experiences, Virtual Agent, and the Now Assist panel.

    Because the language detection relies on the user's session language, all languages available as language packs are supported for Now Assist applications. If you want to add additional language support, see Activate a language for a list of the available languages and instructions for installation.

    Procedure

    1. Navigate to All > Now Assist Admin > Settings.
    2. On the left-hand panel, select the Language and region page.
    3. In the Dynamic Translation or native translation card, toggle the switch to On.

      You can enable both Dynamic Translation and native translation. Native translation is applied first. If the language is not supported through native translation, then Dynamic Translation will be applied.

    4. Optional: To change the available languages for Now Assist translation, select Edit and then select the checkbox next to the languages you want to support.

      When you're done, press Save.

    Result

    Translation is enabled for Now Assist applications on your instance.

    What to do next

    To change the supported languages, select Edit and select which languages you want enabled. You can only select languages that you have already installed and activated on your instance.