Virtual Agent integration with Voice channels

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Enable users to run voice-based Virtual Agent bot conversations by integrating with supported third-party Contact Center applications and voice-assistant-based applications. Use the Conversational Integration apps that are available from the ServiceNow® Store to configure these voice-based apps for your ServiceNow instance.

    Conversational IVR (Interactive Voice Response) integrates third-party Contact Center applications with your ServiceNow instance. This enables users to have voice-based conversations with your Virtual Agent.

    The Virtual Agent integration with voice assistant applications enables interactions with touch or speak commands. For more information, see Conversational Integration with Alexa