Demand Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Demand Management

    The Demand Management application in ServiceNow provides tools to capture, centralize, and assess both strategic and operational demands within your organization. It offers a unified platform for managing demand information, enabling demand managers to evaluate feasibility, effort, and costs, and to build business cases for approval.

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    Key Features

    • Demand Assessment and Business Case Creation: Allows demand managers to analyze demands, create related tasks (such as feasibility reviews, cost estimates, and effort estimates), and delegate these to appropriate resources or groups.
    • Demand Tasks Management: Enables assignment of tasks to business analysts or resource users who develop cost plans and resource assignments to support demand qualification.
    • Setup and Configuration: Facilitates planning by creating stakeholders, assessment categories, and visual tools like bubble charts.
    • Idea Assessment: Supports reviewing and analyzing submitted ideas before promoting them to formal demands.
    • Demand Detailing and Qualification: Provides capabilities to add stakeholders, assessments, and tasks to demands and to evaluate and qualify them effectively.
    • Demand Comparison and Promotion: Offers a demand workbench to compare multiple demands and promote qualified demands to projects, enhancements, changes, or defects.
    • Role-Based Access: Users with the demand manager role can create, view, and modify demands, ensuring appropriate control and collaboration.

    Practical Benefits

    By using Demand Management, ServiceNow customers can streamline the process of handling demands from initial idea through qualification and approval. This centralized approach helps improve decision-making, resource allocation, and alignment with strategic goals. Demand tasks and assessments facilitate clear delegation and cost/resource planning, enabling better visibility and governance over organizational demands.

    The Demand Management application consists of tools for capturing, centralizing, and assessing strategic and operational demands. It also provides a single location for managing all the demand information.

    Demand Management overview

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    Troubleshoot and get help

    A typical workflow for you as the demand manager is as follows:
    • Work on a demand to assess the feasibility, effort, and cost of the demand and create a business case for approval of the demand.
    • Create demand tasks, such as an initial feasibility review, cost estimate, and effort estimate, to delegate activities to specialized resources or groups. For example, a demand manager can create demand tasks for assessing the cost associated with a software upgrade and the resources required.
    • Assign demand tasks to a business analyst, resource user, or an appropriate group. The assigned resource or group then creates a cost plan and resource assignment to help the demand manager assess and qualify the demand. For more information, see Demand tasks.
    Basics of Demand Management
    • Set up the application: Plan, create stakeholders and assessment categories, and create bubble charts.
    • Assess ideas: Review and analyze submitted ideas before promoting ideas to demands.
    • Create and add details to the demands: Create demands and add demand tasks, stakeholders and assessments, and evaluate and qualify demands.
    • Use the Demand Management application or the demand workbench to compare and assess demands, and promote demands to projects, enhancements, changes, or defects.