Allocation workbench
Summarize
Summary of Allocation workbench
The Allocation Workbench is a tool designed to help ServiceNow customers allocate resources effectively to investments by assessing resource capacity and availability. Although it continues to be supported, the Allocation Workbench is being deprecated starting with the Xanadu release and will no longer be available for new installations. Resource Managers are encouraged to transition to the Resource Management Workspace, which offers enhanced features such as unassigned task insights, resource bandwidth heatmaps, and priority assignment management.
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Allocation Boards
Allocation boards let you group and manage resources based on custom filters, such as by program or project. These boards provide a personalized view of projects, demands, and operational work types that match the filter criteria. Selecting a resource plan on the board displays availability details for that resource or group in the resource finder section. The detailed view allows customization of displayed columns to better analyze allocations.
Key Features of the Allocation Workbench
- Date Range Selector: Define the time period for resource plans, with default set to current date plus six months. The grid view allows horizontal scrolling across months or weeks and maintains focus on the selected date range.
- Resource Filter: Filter resource plans by group, role, user, or task, including operational resource plans when enabled via system properties.
- State Filter: Filter resource plans by statuses such as Planning, Requested, Confirmed, Allocated, and Extension Requested, noting certain filters don’t apply to operational plans.
- View Options: Toggle between weekly or monthly formats and display allocations in hours, full-time equivalents (FTE), or person days.
- Resource Finder: Search and explore resource availability and utilization by group, role, or user. Create or confirm resource plans directly and filter resources by availability status.
- Configuration: Customize visible columns in the grid, including cost metrics and resource types, to tailor the view for efficient management.
- Resource Grid: Inline editing of planned, confirmed, and allocated hours; request changes or extensions; confirm or allocate resources; replace users; shift or move allocations; and complete or cancel resource plans. Note that some actions are restricted for operational resource plans.
Managing Resources
The Allocation Workbench consolidates resource requests and availability, enabling Resource Managers to allocate resources efficiently and view all resource plans in one place. For operational resource plans, it offers the capability to create and manage these plans without navigating away from the workbench interface.
Transition Recommendation
Given its deprecation, ServiceNow advises Resource Managers to adopt the Resource Management Workspace for ongoing and future resource allocation and management needs, benefiting from its enhanced insights and streamlined user experience.
Use the allocation workbench to allocate your resources effectively to the requesting investments by evaluating resource capacity and availability.
Resource Managers are encouraged to use the Resource Management Workspace to allocate, approve, and manage resource assignments. Resource Management Workspace is a dedicated workspace view for Resource Managers where you get the insights about unassigned tasks, heatmap view of resource bandwidth, custom view to handle priority resource assignment requests, and so on.
Allocation boards
Allocation boards group resources based on filters so that you can view and manage specific resources for investments. For example, you can create an allocation board by filtering on a specific program to group your resources requested or allocated to projects and demands of the program.
The Allocation Boards page shows all your allocation boards. You can create a personalized allocation board through a filter definition. Selecting a board name opens the allocation workbench with a list of projects, demands, and operational work types that match the allocation board filter type.
When you select a resource plan in the resource grid section, the availability details of the associated resources are displayed in the resource finder section. For example, if you select a group resource plan, the availability details of the group and its members are displayed in the resource finder section. You can expand and view other columns by selecting the Detailed View icon, and selecting columns from the Configurations list. When you change the selection, the results are automatically updated.
Watch this video to learn about the purpose and usage of the Resource Allocation Workbench.
| Option | Description |
|---|---|
Date range selector |
Shows resource plans for the selected time range. For a new allocation board, the default period is set as the current date to six months. If you change these dates, the new range is saved as the board default for future board use. From the Xanadu release onwards, the following enhancements
are available on the board:
|
Resource filter |
Enable the Create and manage operational resource plans from the resource allocation workbench property by navigating to to search for operational resource plans from the allocation workbench. Filters projects and demands in the resource grid by group, role, user, or task for the selected period. Filter operational resource plans in the resource grid by the operational work type. |
State filter |
Filters resource plans in the resource grid using the (P) Planning, (R) Requested, (C) Confirmed, (A) Allocated, and (E) Extension Requested options. Note: The (P) Planning and (C) Confirmed filters are not applicable for operational
resource plans. |
Week or Month view |
Shows allocations in weekly or monthly format in both the resource grid and resource finder sections. |
Hours, FTE, or Person days view |
Shows allocations in hours, FTE, or person days format in both the resource grid and resource finder sections. |
Resource Finder |
Displays the resource finder section at the bottom of the workbench. Use the resource finder section to search resources and create a resource plan for them. |
Configuration |
Shows or hides the selected columns on the grid. Selecting the Planned Cost, Actual
Cost, Conf/Alloc Cost, or Resource
Type columns pins them on the grid before the
Details column group. Other columns are added in the
Details column group in the collapsed state. To view the
collapsed columns, click the expand icon ( |
Legend |
Specifies the state of the resource plan using the Partial Allocated legend. |
Resource grid
- Edit the planned, confirmed, and allocated hours inline without opening the record in a form.
- Request changes to submitted resource plans, or request an extension of an allocated resource plan.
- Confirm or allocate resource plans to a project or demand.
- Allocate resources for an operational resource plan.
- Replace one user's allocation with another user
- Shift allocations of a user to a future date
- Move a resource plan and its allocations to a future date
- Complete, delete, or cancel resource plans.
- Group, hide, or show columns.
- Identify the resource plans created with specific members preference by viewing the Resource plan created with specific members icon (
) next to the resource plans.
Note:The confirm, replace, shift, and move actions can’t be performed for an operational resource plan.
Resource finder
- Search for resources and view their availability and utilization. You can search resources by group, role, or user.
- Add or confirm resource plans for the current resources.
- Configure the Actuals column using Detailed View.
- Filter resources in the Resource Finder by available, overallocated, or all resources.
- Identify resources that are created as specific members for a resource plan by viewing the Member specified in the resource plan icon (
) next to the resources.
- View the Resource Availability and Resource Capacity grids by selecting a capacity or availability column. View the user and resource allocation details in a pop-up window by selecting the User and Allocated Hours columns respectively in the Resource Availability grid.Note:The allocated values are displayed in the Hours, FTE, or Person Days fields based on the selection made in the Allocation Workbench.