Telecommunications Service Operations Management (TSOM) release notes
The ServiceNow® Telecommunications Service Operations Management (TSOM) application helps service providers enhance operational efficiency and network reliability. The application provides visibility into network infrastructure and streamlining data accuracy across systems. The features are designed to support proactive issue detection, reduce downtime risk, and enable faster, data-driven decisions—empowering organizations to deliver more reliable services. Telecommunications Service Operations Management (TSOM) was enhanced and updated in the Australia release.
Telecommunications Service Operations Management highlights for the Australia release
- Gain comprehensive SD-WAN visibility with new Telecom Discovery connectors for Cisco Meraki and Fortinet FortiManager.
- Extend discovery pattern capabilities with support for switch stacks, card models, lifecycle attributes, and improved error handling.
- Monitor SD-WAN health in real time with new Telecom Event and Metric connectors that enable intelligent event categorization, correlation, and KPI aggregation.
See Telecommunications Service Operations Management for more information.
New in the Australia release
- Gain full visibility into your SD-WAN landscape with automated discovery and mapping for Cisco Meraki and Fortinet FortiManager.
Changed in this release
- SD-WAN Discovery connectors SD-WAN data model
- Enable comprehensive SD-WAN visibility by leveraging new Telecom Discovery connectors. Standardize data processing through the SD-WAN Data Model integrated into the Telecom Discovery Builder Framework ETL pipeline.
- Discrepancy identification – types of discrepancies
- Enhance discovery accuracy and data quality with SD-WAN-specific discrepancy audits that validate discovery results against the CMDB. Reconcile discrepancies manually or automatically using the remediation engine. When the audit detects a newly discovered CI not present in the CMDB, a single follow-on task is created at the equipment level for streamlined resolution.
Activation information
Install Telecommunications Service Operations Management applications and plugins by requesting them from ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- New plugins
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The following plugins are new in Australia:
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TSOM Event Management Connectors (sn_tsom_em_connectors): TSOM Assurance Connectors for events and metrics
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TSOM Event Management Core (sn_tsom_em_core): TSOM AssuranceCore features
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