eBook

Creating customer value with ITIL 4

The new focus on value in ITIL 4 is the most significant of all the changes from ITIL v3. Despite its significance, however, most IT service providers haven’t actually moved from operationally focused performance metrics to alternatives they can measure and report from a value perspective. In this insight-packed ebook, you’ll discover:

Six steps to success in the ITIL 4 service value chain
What a value co-creation looks like in the real world of IT
How to apply value co-creation to other areas of the business

You’ll also learn how to measure value from the stakeholder’s point of view rather than relying on your own assumptions.

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