The Gartner 2020 Magic Quadrant for the CRM Customer Engagement Centre is an important aide for organisations seeking an unbiased, third party evaluation of vendors as organisations move from simple customer engagement to delivering great customer service.
We believe only ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests.
Read the full, complimentary report for:
- A full assessment of vendors
- An overview of the CRM Customer Engagement Centre market
- Details on why ServiceNow is a Leader in 2020 Magic Quadrant