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Analyst Report

Gartner names ServiceNow a Leader in the 2020 Magic Quadrant for the CRM Customer Engagement Centre

The Gartner 2020 Magic Quadrant for the CRM Customer Engagement Centre is an important aide for organisations seeking an unbiased, third party evaluation of vendors as organisations move from simple customer engagement to delivering great customer service.

We believe only ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests.

Read the full, complimentary report for:
  • A full assessment of vendors
  • An overview of the CRM Customer Engagement Centre market
  • Details on why ServiceNow is a Leader in 2020 Magic Quadrant

Gartner Magic Quadrant for the CRM Customer Engagement Centre, 04 June 2020, Brian Manusama, Nadine LeBlanc. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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