Effective as of June 30, 2022
ServiceNow is committed to continually improving the accessibility of our Platform and Products. We add, update, and improve options and features to provide an optimal level of accessibility to all users and conform as closely to WCAG 2.1AA as possible. We use an iterative and incremental approach towards conformance to accessibility standards. We value both the usability of our Platform and Products and adherence to accessibility standards.
We have dedicated significant investments in our accessibility practice, and we have created a multi‑discipline Accessibility Center of Excellence (COE) team to ensure that we are meeting our customers’ expectations and aligning to industry standards. Our applications support assistive technologies such as: NVDA, JAWS, and VoiceOver, and we are planning on expanding our supported assistive technologies with applications such as Dragon and ZoomText. We allow for the exclusive use of the keyboard to navigate and operate the product content and functionality. In addition, we test on multiple browsers including Chrome, Safari, and Edge Chromium.
Each of our software development teams works within our rigorous Software Development Lifecycle process, and in partnership with our Accessibility COE Team to help ensure that what we deliver is usable and in keeping with accessibility guidelines. There are clear roles and responsibilities available to ensure that ServiceNow is actively supporting our customers with their conformity requirements.
ServiceNow’s Platform and Products are built with the goal of adhering to applicable accessibility guidelines and principles, including:
ServiceNow is committed to providing accessible products and services to all users. We strive to adhere as closely as possible to WCAG 2.1 AA and are actively working on a roadmap to accomplish this goal.
ServiceNow publishes Accessibility Conformance Reports (ACRs) to provide details on the accessibility of our Platform and key Products for each family release. Once published, ACRs may be found on our Product Documentation site.
ACRs are point‑in‑time documents and are not a guarantee of accessibility. ACRs are for informational purposes only and do not form part of any contract, whether express or implied, unless explicitly stated in an executed written contract with ServiceNow. ServiceNow is not liable for any errors or omissions in the ACR. ServiceNow reserves the right to make changes to its products and services at any time, and these changes may affect the accuracy of published ACRs. ServiceNow encourages users to contact our Accessibility COE with any questions or concerns about accessibility at Accessibility_Support@servicenow.com.
At ServiceNow, we believe that everyone should have the opportunity to use our Platform and Products, We are committed to making our Platform and Products as accessible as possible, and we will continue to work hard to improve accessibility in the future.
Details on enhancements from previous releases and our upcoming plans to improve conformance and usability are listed below.
In Q1 2022, we made the following improvements to the accessibility of our Platform and products:
In Q3 2022, we made the following improvements to the accessibility of our Platform and products:
Safe Harbor Notice:
The information discussed in this document may contain “forward‑looking” statements that are based on our beliefs and assumptions and on information currently available to us only as of the date of this document. Forward‑looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially from those expected or implied by the forward‑looking statements. Further information on these and other factors that could cause or contribute to such differences include, but are not limited to, those discussed in the section titled “Risk Factors,” set forth in our most recent Annual Report on Form 10‑K and Quarterly Report on Form 10‑Q and in our other Securities and Exchange Commission filings. We cannot guarantee that we will achieve the plans, intentions, or expectations disclosed in our forward‑looking statements. Any information on new products, features, or functionality is intended to outline our general product direction and should not be relied upon in making a purchasing decision, is for informational purposes only, and shall not be incorporated into any contract, and is not a commitment, purpose, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. We undertake no obligation, and do not intend, to update the forward‑looking statements.
ServiceNow is committed to investing in our future technology platform to provide accessible Platform and Products to all users. To that end, we have developed a accessibility roadmap that will help guide our efforts to improve the accessibility of our products and services over the next three years. Note that the roadmap is subject to change at ServiceNow’s discretion.
Our Accessibility Roadmap aims to achieve the following:
In 2023, we plan to advance the accessibility of our Platform and Products with a focus on our Next Experience and our Configurable Workspaces, which we expect will result in realizing higher levels of conformance with accessibility standards. We are also focusing on increasing our employee accessibility knowledge and awareness to empower them to design and build accessible software.
While subject to change, our 2023 plans include:
During 2024, we anticipate advancing ServiceNow’s Platform and Product accessibility. While subject to change our 2024 plans include
During 2025, we expect that we will continue advancing the accessibility of ServiceNow’s Platform and Products.
While subject to change, our 2025 plans include:
For More information please reach out to your ServiceNow Account representative or contact us at Accessibility_Support@servicenow.com
ServiceNow’s Publications on Accessibility: