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Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
When attempting to filter a list on a dashboard in Platform Analytics (Zurich), I see that one of the columns has a button to 'Open panel' to filter the column, but nothing happens when I click it. Is there something I need to configure first for the...
I'm running into an issue with Platform Analytics (Automated Breakdowns) and I'm hoping someone can point out what I'm missing. I have a custom Choice field on the Problem table:Field: u_response_typeValues:PredictiveProactiveReactiveI want to create...
HI Experts,I am working on the automation part of ITOM. Requirement is: Suppose We get the alert through Event Management that the VM in the Cloud is not in use for last 6 months. So we need to remove that VMs from the cloud. So How we create a conn...
I'm working with Performance Analytics and need to identify indicators that have not collected any scores in the past 12 months.From my understanding:Scores are stored in the pa_scores ,pa_scores_l1, pa_scores_l2 tables only when data collection jobs...
Hi guys,I am trying to integrate my servicenow into a monitoring toolTo do so I want to get all the logs in the syslog_transaction.listI created a custom role with the following roles in it:user_adminsnc_platform_rest_api_accesssnc_read_onlyI assigne...
Hi Team,Previously, interactive and cascading filters were functioning correctly in Performance Analytics. However, after migrating from the traditional dashboard to Platform Analytics, these filters are no longer working as expected and are resultin...
Hi Community,I'm facing an issue while importing CMDB data from Excel into ServiceNow and would appreciate any guidance.EnvironmentImporting CI data from multiple Excel files (different CMDB classes).Using Import Sets and Transform Maps.Target tables...
A Calculated application service type application is unable to populate devices in service map. when we hit with URL provided it is not going bring the devices available for that application in infrastructure. what is the issue?If it is due to creden...
Why secure credential management is the missing piece of enterprise AI agents Everyone is excited about AI agents. They navigate applications, automate desktop workflows, log into legacy systems, and do work that used to require a human in the seat...
Hi Team,On upgrading to Australia, the user on login landing on the PA workspace library (platform-analytics-workspace/pages/params/library/dashboards) but what was expected is to land on the dashboard page of last opened dashboard as in user prefere...
We just made this usage insights app and usage analytics in zurich version. Now in service portal the analytics utitlty button is not showing even for admin users ( i have portal_analytics_admin role)? we want to show them only for admins and not for...
Dear All, what could be the reason ?User reported ServiceNow dashboard visibility issue for business users. Business users are able to see only tickets logged by themselves, not all business. Thanks !
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Curious how others are approaching this.Most discussions focus on Discovery, IRE, transform maps, and reconciliation after data enters the CMDB.I'm interested in what happens before that.Are teams validating things like:duplicate identifiersconflicti...
Hi Community, We are trying to Integrate SolarWinds with ServiceNow for alerts management. We are successfully getting all the alerts, but I want to get more information on those alerts from SolarWinds. How do I do that?Here when you see in Additiona...
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