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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Platform Analytics Enablement Toolkit

Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow.   Click any image below to explore Platform Analytics resources. The collect...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated June 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

  Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

  • Article
  • Workflow Data Fabric
  • Zero Copy Connectors

How to export KB Articles

Hi All , I am trying to export Knowledge Base articles from the kb_knowledge table, including the full article body content. I have added the Article Body to the list layout and then exported the data to Excel. However, the article body field appears...

  • Question

Resolved! Exchange Online Distribution List Onwership

Hello all- I currently have a requirement to pull all cloud distribution list owners in from Exchange Online and make those available in the platform to use in catalog items and/or approvals for distribution list management.  In my research into the ...

  • Question

Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Tracking Retired CIs by CMDB Data Management Tasks

Hello, Currently I am working to implement CMDB Data Management policies, and am having trouble figuring out how to track work done on the CMDBTASKs.  Before approval on the task, there are two related lists, one showing the CIs being reviewed for re...

  • Question

Not Able to get the Option of Static and Dynamic Reconciliation Rule

I am trying to create a dynamic Reconciliation Rule for windows server but while creating this i am not able to find the static and Dynamic option from where i configure this. i am currently doing configure the CMDB Micro-Certification Simulator(Yoko...

  • Question

Relationship is missing in CSDM view

I have related an instance to a business application and it shows on the default view of the instance and on the business application but it does not show in the CSDM view of the instance. Why?  

  • Question

Resolved! Service Offering relationship with Service Offering

Is it valid to model service offering related to other service offerings? We are doing an exercise in modeling our Services and Service offerings. I got the model back and they had the following. Blue is the service and green is the service offering....

  • Question

Filter in Dashboard

I want to create a filter ,1. Priority = critical and updated on not last 30 minutes2. priority = high and updated on not last 1 hours3. Priority = low and updated on not last 1 day I wanted to have these filters as static in filter and show the repo...

  • Question

Interactive Known Issues Companion - Platform Analytics

  Platform Analytics | Known Issues & Fix Reference Last updated: June 2026  ·  Releases covered: Yokohama through Brazil  ·  Total issues: 102 Searchable companion to the Platform Analytics: Adoption Guidance & Known Issues Reference main article. R...

  • blog
  • Australia
  • Brazil
  • known issue
  • Migration
  • Platform Analytics
  • Platform Analytics Migration tool
  • Upgrades
  • Yokohama
  • Zurich

Resolved! Task 05: Configure Desired State Audit Rule

Hi, This is driving me mad because as far as I can tell, everything is right - I've compared it to other posts on here as well and the configuration looks identical? Task:REQUIREMENT:1. As the Cloud Dimensions CMDB administrator, using CI Class Manag...

  • Question

Resolved! Why can't I resize or move widgets in Platform Analytics dashboards

In Platform Analytics dashboards, I can enter Edit Mode and I see the resize handle on my widget, but dragging the handle does not change the widget's size. The dashboard is editable and I can modify other properties. Is there a known limitation, per...

  • Question
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