How can I find out all the groups that have access to each catalog item? I need to create an Excel sheet with this relationship.Something like:[catalog item name][variables] | [groups]So, how could I find all the groups that have access to a catalog ...
The CSM workspace appears to have a unique list view for the quote lines that is different from the related list quote lines.https://www.servicenow.com/docs/r/yokohama/order-management/quote-management-view-hierarchical-line-items.html How do we conf...
I have installed customer central plugin and I can see customer information and customer activity on interaction record in workspace but I don't see this on case record. How can I enable it for case record also?
Hi All,I created an Event + Business Rule on sys_attachment (After, Insert) to trigger an email notification when an attachment is added to sc_req_item (RITM).It works correctly when attachment is added from the backend form view.However, when attach...
Hello,I have a requirement to make attachments mandatory in the CSM workspace when specific Sub-Category is selected.I have tried UI policies and Business rules but it is not working.Can someone suggest me how to implement this?
Hi Everyone,I’m facing an issue with the CPQ Configurator in Workspace on my Personal Developer Instance (PDI).Issue DescriptionWhen I open a Quote in Workspace and click on the Customize (Configurator) icon for a line item, the configurator opens bu...
want to show notification in csm workspace but that notification want to show like title with button and when click on button need to redirect in different page but that notification come inside the bell icon notification
In how many days resolved cases close automatically by default?
I want to add Recommended Actions option in the contextual side panel of the Workspace. Can anyone help how to achieve this. Thanks in Advance
In this article, I will guide you through the process of creating a case for a custom case type. When a request is raised, follow the steps below to generate a case from it:Step 1: Extend the Script Include RequestManagementIntegrationConstants with ...
Is there a way to limit what users are shown in the 'To' autocomplete suggestion field for the 'Compose' section within the CSM Workspace? Or even a way to turn off that suggestion altogether (thus rendering agents to have to manually type in each em...
Hi All, in the standard ticket page snc_External users are unable to see the Show More/Show less toggle which we configure from the Standard Ticket Configuration. is there a way to fix this issue? Thanks in Advance!
Hello,I am trying to edit the list layout of my CSM Workspace, can anyone help me from where can i change this layout?
Hi all,I’m currently designing a CSM portal for our Managed Service clients and would be really interested to see any innovative approaches others have taken. Our primary use case is enabling clients to:• Raise enhancement requests directly into our ...
As the title says: I'm trying to figure out how to circumvent Consumers needing to 'register' for the CSM portal. By what I've read, the difference between the Consumers and Consumer Users is primarily 'registered' or 'not'. I'm attempting to avoid r...
