Service Bridge: How do we set session user in remote catalog variable (remote choice definition). As a provider we have create remote catalog for consumer with variable Requested For (type as remote choice definition on contact table) and published. ...
I have an integration that can create cases for customers based on events in an outside system. I'm currently using the Case api ( https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/case-api.html )'s POST /...
I am configuring the content displayed in notifications for mobile push messages. To show the record creation date, I set ${sys_created_on}, but the time zone appears after it. Additionally, for Date fields, even though I only set the date, the time ...
Hello! We're looking to launch our CSM portal in the next few months and I'm interested in what sort of trainings others have provided for B2B customers in advance of such a go-live, at the time of go-live, and over the course of the weeks and months...
If I configure my case table on Services Operational Workspace,Will my now assist skills for csm will work on that workspace or not?
When saving a Quote (sn_quote_mgmt_core_quote) record on the CSM Configurable Workspace, this error message appears: Read operation against 'sn_quote_mgmt_core_quote_line_item' from scope 'sn_quote_mgmt' has been refused due to the table's cross-scop...
Hello Team. I want to start course "Customer Service Management (CSM) Essentials (Zurich)".A mandatory prerequisite for this course is "ServiceNow Platform Implementation".When I try to open the page to start the course, a window pops up with this er...
The requirement is to provide real‑time tracking of field agents’ locations and maintain a historical log of all locations visited by each agent. This location history should be stored securely and made available for integration with external systems...
Hello Community,I'm looking for some help in playbooks.We have an item in CSM where there is existing flow will create Ritm and sc_task. But now we are trying to recreate this with Playbook. Our Workflow will totally work on a variable based on us...
Workspaces are now the preferred interface for agents working on resolving the issues. Thanks to their multi-tab and compact layout, they offer an intuitive, seamless experience with all the related actions within reach without switching contexts. Th...
Greetings All,I have requirement to set one of active contract as default at the time of case creation.In my case form I have field called contract, which is getting automatically filled by system with one of active contract.I just wanted to know how...
Hi All, We have created two tables extended from Case table.1. External2. InternalSo when we are submitting any request(variables are requested for- reference to Customer table and account - referencing to Account table) from the CSM portal a new cas...
want to show notification in csm workspace but that notification want to show like title with button and when click on button need to redirect in different page but that notification come inside the bell icon notification
The users are not able to create a custom list under My Lists tab in any workspace (OOB SOW workspace and custom built Workspaces).I believe these lists are created in sys_ux_my_list table as my custom lists appear here.There are two ACLs but both st...
Hello Everyonei have a requiremt where i have to show some table data into thr form of pie chart and donout on the portal in a page inside a container and below and above that some other widgets.for that i created Platform Analytics dashboard as you ...
