Dear Community,I have a special requirement regarding a particular service of my client, which is highly classified. We are using CSM to handle cases for this service.Requirement:We should not show the currently assigned agent's name to the customer...
I need help setting up part 3 of my task. Basically, there is the creation of flow, and when a record producer is created, it creates tasks for the solvers. Technically, this is ready, but there is one part that is the last task, which is the creatio...
Hi Community, Can anyone please say which role is required to submit the requests through customer portal and also view the incidents created by him and other. @Ankur Bawiskar Thanks,Tulasi.
Hi Community, I’m working on a catalog item where the "Requested For" field needs to support multiple selections, so I’ve configured it using a List Collector.Additionally, I’ve created a second variable to capture the email address of the selected u...
We have product alert widget present on csm Page. If user doesn't subscribed any forum's and their product alert. Still the product alert feed is showing in that widget. How to restrict that product alert feeds. It should only display even if user s...
Hi,I have created one record producer to generate CASE record. In the Employee Centre portal submitted the record producer and getting error like " sorry either the data doesn't exit or you don't have access" for ITIL users. I have added the ITIL to ...
Can anyone share the relationship between service qualification API TMF645 & Service Order API TMF641. I can trace that in scripted rest already OTB service qualification API is available but need details about the GET/POST operations via the service...
Hi, I had a question to do with CSM Workspace. Essentially I need to do a group by task, so in the workspace in the lists menu, there's a table called Contacts as shown. (Hid the records due to data privacy)When I click on a record on this contacts t...
The translation for the Timeline in the CSM/FSM Configurable Workspace is displaying incorrectly. Specifically, the option 'SHOW DETAILS' is not being translated accurately to Portuguese (Brazil).Instead of the correct translation, 'MOSTRAR DETALHES,...
I am working on Tenable Security Center integration with ServiceNow. I have created connector for tenable.sc and as next step I am trying to configure ITSM for tenable.While creating Tenable Schedule Import for tenable product, what details I am supp...
Hi all,I’ve received a new requirement and would appreciate your guidance.The task is to create a new catalog form in ServiceNow . The form should follow this workflow:When a user submits the form, it should trigger an approval process.After the requ...
Hi all, We want to display the "Compose email" attached to tickets on the customer portal. These emails are displayed in the ITSM or SOW view, but we can't figure out how to make them available on the customer portal.Can you help us ? Karine
Hi everyone,I’m working on a CSM portal where some catalog items should be available publicly (without authentication) while others must require users to log in. I’ve configured pages, widgets, and user criteria for the public items, and those work f...
Hello Team, I am bit confused about this concept of Service defination and Service Organization ? Could you please explain the real world example to understand it well.Thank you,
i have a catalog order guide named psra certificate request which when requested generates four ritm for security, vendor,privacy,software so i have a survey and trigger condition is when states changes to closed complete and item is psra certificate...
