On CSM/ FSM Configurable workspace, there is a Declarative action 'Apply Header discount' and I want to replicate that functionality as UI Action on Quote table. I tried referring to all the related tables for that declarative action and didn't find ...
When users click the “i” button on the Account reference field, the preview popup opens correctly using the sys_popup view.However, the popup width is dynamically increasing based on the content of a field called Firm Notes.Firm Notes is a String fie...
Hello, We have a user and I want to give him the partner role and want that he can raise the ticket (from the record producer) on anyone's behalf and can choose any account. But when I tried to give me the partnerAdmin role I saw that he still can't...
In ServiceNow CSM Workspace (Form View), the Related Records / Related Lists section shows multiple related items such as Tasks, SLAs, Problems, etc.When the number of related lists exceeds a certain limit (for example, around 10), the remaining item...
We have Create Case button in Account table. We allow user to create case from Account record by clicking on Create Case button which displays the Case Type Selector page that displays the record producers of all case types. When user selects any one...
Hello, recently a customer that has a location in China asked if we could integrate with WeChat and how? I was searching for information about this, and found this in a community a post from 2022: https://www.servicenow.com/community/csm-forum/wechat...
Hi ,We have a requirement to send the below details in a notification :The Assignment Group has been changed from << Old Assignment Group >> to << New Assignment Group >> The State has changed from << Old State >> to << New...
How do you send a broadcast email in Communities to your members? We are running the Zurich version of Communities. PS: Members give permission to receive email from us when they register and can opt-out at any time, so that part is covered. #commun...
I am currently setting up Agent Workspace. We have some custom tables that i would like to be able to use and view in the Agent workspace. I have set them up, so that the form is visable and works great in the left column, but i cant duplicate the ...
Hi Team, We have a requirement wherein we want only Active Location to be visible on the related list on Account Form for all users. How can we set this filter so that if any user opens the Account form, and click on Location related list, he can onl...
We are looking to implement change control for external customers but found limited information on best practices other than allowing general visibility to the change table. What is the best practice way to implement features like attaching multiple ...
Can someone tell me what roles are required for TPSM?
I'm a community manager at a company using ServiceNow Community Platform - Zurich edition.I am having trouble creating a video post in my community. The steps in the platform are:Click the link to upload a video (but you don't upload a video file ac...
Hello i have a problem form some users when they go in global search and write "itsm" for example ther are results ansd when they click in "Go to list view" when there instance is in english it shows the list view but when they are in french its deos...
Hello Community, We are using the users table and the consumer users table for ITSM and CRM. We are trying to determine which roles are coming out of our subscription totals. I reviewed our agreement with ServiceNow, and it doesn't specifically menti...
