I have set the default font and size for creating a Knowledge article to Arial 12 in both Article body and Restricted text. When choosing "Create an Article" or "Create New", the default font in the Article body and Restricted tex shows as Arial 12 ...
I am having issues configuring customer central in CSM configurable workspace. The customer activity tab on the interaction record is not populating with any data despite my best efforts. I have tried modifying some of the customer central settings a...
Hi all,Can you help me to know why there is no Case, Interaction records are visible in my CSM Workspace at Customer Activity Tab.Below are some screen shots related to that. As you can see there are 3 records for Consumer "Gilly Parker" in Customer ...
Currently there are multiple mailboxes are receiving emails from the clients for different purpose and getting forwarded to SNOW for case creation creating difficult challengesCurrent Challenges The existing RPA-driven process is complex, difficult t...
Hello, When using inbound email actions for Case creation we can use email addresses with suffix like "+teama", "+teamb", "+hr" so it looks like this <instance_name>+teama@service-now.com, <instance_name>+teamb@service-now.com, <instance_name>+hr@...
I have created a custom field with name "ABC" on Controls Objective table which is a parent table. Now, I wanted that field to be visible on Control Table as well which is a child table. I tried to pull out the field from Control table form layout, ...
We've noticed an issue where certain users are being redirected to the Zoom Contact Center login page ('Callbar' UI Page) instead of returning to the previous ServiceNow page when they hit the "Back" or "Submit" button. This behavior started occurrin...
Hi, I have created a Service Definition in ServiceNow CSM. I also created a custom Case Type using the platform’s Table feature.However, when I create or update the Service Definition and select the custom Case Type table, the Case Type field remains...
Hi Community,I'm working with Customer Service Management (CSM) and noticed the Customer Information and Customer History tabs on a Case record in Workspace (screenshots attached).The Customer Information tab displays several customer-related compone...
I have created an order guide for all Network Equipment's. When I try to go through the request via Sourcing Request task and choose purchase option for all the requested items keeping same Destination Stockroom and Vendor values then sometimes multi...
Hi All,We are recently working on a migration to CSM/FSM Workspace for our Sales & Operations. Topic: Approvals for Quotes under the Opportunities.After creating a quote by a Sales Rep role user, we have observed that Sales Reps are able to navigate ...
Hi Team, We use both CSM and ITSM and need a way to search and view all associated records, including Cases, Incidents, and Problems, for a given Account. What would be the best approach to achieve this? we wanted have a list in workspace with all th...
Hello ,We have a requirement to display Announcements in the notification bell icon section of the Employee Center (ESC) Portal instead of the notifications.Could you please provide your suggestions or recommended approach for implementing this funct...
Hi, I am facing this issue after I upgrade the instance to Washington DC release. Especially the order management application to 7.0.0 (latest) version. I am trying to set up the conditions in decision builder but it is not allowing me to save it wit...
Hi everyone, I am currently working on a design for a client and would like to get your input and any relevant ServiceNow best practice documentation on the following scenario. The Requirement:My client needs to deploy a total of 6 record producers t...