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Hiding Multi-Row Variable Set Variables

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   A lot has been written on Multi-Row Variable Sets, some great resources out there. Some popular questions remain unanswered though, or: just not possible. On...

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Coding Guidelines

No, this article is not a coding guideline. It is a statement on why a coding guideline is needed, which tools to be used to validate compliance and how to integrate it into a mature development and deployment process.   It may appear self-evident to...

Call AI Search Using Script

We can call AI search in server side script. ServiceNow has provided one OOB script include(AISASearchUtil).Before calling that script include make sure you are in global scope.In the below script I have extracted KB articles from the response of the...

Useful Number methods in JavaScript

1. Tostring The toString() method is what it sounds, returns the number as a string. However, if you provide a parameter, such as 2, 8, or 16 it will return binary, octal or hexadecimal value respectively. var num = 123; num.toString(); // "123" (100...

ServiceNow Basics - User Guide

This user guide is based on the Wiki Book "ServiceNow Basics" I have reformatted and removed most references to Dublin release and the old UI (UI11). This is a great learning guide for users starting out in Eureka (UI14).

Loudigi by Kilo Sage
  • 61324 Views
  • 10 comments
  • 14 helpfuls

Use "Click model button" test step of ATF

ATF - How to use “Click Model button” test step   This describes how to use “Click Model Button” test step of ATF. Deleting an Incident is the used test case. Please note that I have used only the required steps to explain the clicking model button s...

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Dona6 by Giga Contributor
  • 10675 Views
  • 7 comments
  • 10 helpfuls

📜 The Tale of the Forgotten Emails

The Tale of the Forgotten Emails   In the vast digital kingdom of ServiceNow, a diligent administrator named Nik found themselves drowning in an ocean of unwanted emails. Their inbox, once a place of order, was now a chaotic mess filled with spam an...

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Rampriya-S by Kilo Sage
  • 1187 Views
  • 3 comments
  • 8 helpfuls

Personalize Option for Service Portal List

Personalize option on service portal list view is one of the common ask from various customers. I have create a widget which adds a feature to allow end users to add or remove columns from list view on service portal. Portal-List-Personalize Widget t...

ServiceNow RPA: an introduction

ServiceNow RPA: an introduction Structured and large organizational processes have become more efficient thanks to traditional automation, but as more and more companies are looking to digitally transform their organization, they are confronted with ...

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Willem by Tera Sage
  • 9755 Views
  • 2 comments
  • 5 helpfuls

Use NiceError to generate better log messages

There's a neat little script include provided OOB called NiceError.  The usage is very simple, simply invoke the script include constructor to get your message: var msg = new NiceError("Some log message"); gs.info(msg);  What it does for you is where...

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Need to know about Schedules and Define them in SLAs

What are schedules :  These are rules that include or exclude time for various actions or tasks used in 1) Service Level Agreements (SLAs)               2)Inactivity monitors : Inactivity monitor that triggers an event for a task record when the task...

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Hemanth M1 by Tera Sage
  • 5859 Views
  • 2 comments
  • 8 helpfuls

Video: User Interface | Lists

This video provides an in-depth look at the features and functions of lists in the ServiceNow user interface. It applies to the Helsinki release of ServiceNow and may apply to future releases as well. The admin role is required for some features show...

marystromberg by ServiceNow Employee
  • 1065 Views
  • 1 comments
  • 0 helpfuls
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