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Resolved! Filter out choices in a Catalog Item variable

Hi,I have a Catalog Item with a List Collector variable with a reference to the question_choice table and this Ref. Qual.:javascript:'question=c6d947af1be38150640880f4464bcb85^inactive=false'; It is a List Collector because I need to be able to...

Thomas G by Tera Guru
  • 1544 Views
  • 2 replies
  • 2 helpfuls

Orchestration - error

Hi All,Does anyone have any idea about the error"The (&(objectClass=Group)(samaccountname=)) search filter is invalid." in ADD user to Group AD workflow activity.If any one know, please give your suggestions here.Bunch of thanks!!!

Jai2021 by Tera Contributor
  • 389 Views
  • 1 replies
  • 0 helpfuls

Resolved! how to fetch Sys ID of name field

Hi,please assist me to get sys_id of name field instead of string.var configurationitem;var gr1 = new GlideRecord('cmdb_ci_win_server');gr1.addEncodedQuery('fqdn=' + hostname);gr1.query();if (gr1.next()) {configurationitem = gr1.name;}

Deepa12 by Tera Contributor
  • 681 Views
  • 2 replies
  • 0 helpfuls

Resolved! Need assistance with Transform Map

Hi All,I have a transform map where the MAC address field is currently set with `coalesce=true`. The source MAC address always comes in a normalized format (e.g., 123abcde6f97). In the target, I have MAC addresses in various formats:- 11-7A-BC-DE-EF-...

Community Alums by Community Alums  
  • 1921 Views
  • 18 replies
  • 10 helpfuls

When case created how state come as new, open etc

when an incident/case is created why it will be in the new, open state is there any script, or workflow running background let me know how to navigate and modify it please let me know if you have any updates

Hanook by Tera Contributor
  • 224 Views
  • 1 replies
  • 0 helpfuls

Nav bar disappears when opening an item in a new tab

Hi there! I'm not sure if this is a known bug or not, but wanted to flag in case anyone knew a config change that could fix it.   When ctrl-clicking(opening in a new tab) on a link in ServiceNow, the Nav bar always disappears completely. Basically ha...

find_real_file.png find_real_file.png
StephenL1 by Tera Contributor
  • 6252 Views
  • 6 replies
  • 13 helpfuls

Resolved! Set Dependent for Custom Fields

I made 2 different custom fields in sc_task table. field1 : u_zassignmentidReference(sys_user_group) field2 :u_zassigneeidReference(sys_user) I set field2 dependent that lookup field1 value like Assignment Group and Assigned to.But it did not work.Wh...

Jaeik Lee by Mega Sage
  • 1405 Views
  • 7 replies
  • 1 helpfuls

Resolved! Update set comparison.

Deployment team used to check if all the update sets mentioned in each story are available on integration environment or not. If not they will ask the respective developer to move the same to INT asap.Here manual effort is required as below1) Go to P...

mandgm1 by Tera Contributor
  • 834 Views
  • 1 replies
  • 1 helpfuls

How to parse complex response body in schedule job

Response body from third party tool to ServiceNow:{    "database": {        "allSheets": {            "facts": [                {                    "cluster": {                        "name": "Oracle",                        "description": "This is ...

s r1 by Tera Contributor
  • 238 Views
  • 1 replies
  • 0 helpfuls

Need help regarding HTML editor type field

Hello Experts, Need one small help. Need : When we copy paste the different font family & font size  text in HTML type field , on html editor header it should automatically select the font & format of text when we put cursor on that area  like below ...

VishalBirajdar_0-1706077428894.png VishalBirajdar_1-1706077472088.png VishalBirajdar_2-1706077602497.png

Resolved! List collector

Hi, I have a list collector ref to customer_account. When I select records here in a new field it will populate the name-number of those records. Tried onchange client script not working in UI/Portal.The table is in Global scope and RP is another. I ...

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Rosy14 by Kilo Sage
  • 845 Views
  • 5 replies
  • 3 helpfuls