ITIL role
I would like to know if there is any documentation regarding the tables and processes where itil role is involved. Looking to identify users that may no longer need the role.
Forum Posts
Resolved! Email address for an inbound email action
What is the address that users submit an inbound email action to and how is this configured? I know it is <something>@<instance>.service-now.com. Just trying to determine the "something". Thx,
Applying a Case Template to a Playbook Activity
I created a case template that applies values to the Resolution Code, Resolution Notes and Add resolution notes to comments fields. I was playing with the OOB Onboarding Playbook for CSM and when I got to the Propose resolution step I was trying to ...
Create second task when first task is "closed complete."
Helo! I have an ask to edit a workflow to create a second task when a first task is "closed complete." Please see attached screen shot. But the logic breaks. As is the task is always made, no matter what the closed condition of the first task is. ...
Print to Execution Details Log
Ref: Solved: Can I write logs to the Execution Details record - ServiceNow CommunityThe reference question isn't solved as the link it points to no longer works.I'm creating a custom action with a javascript script. I need the ability to print outpu...
Resolved! Agent Workspace sharing My List
Hi all, Is there a way to share the My List with other agents? Similar to filters you could share them, just wanted to know if it's possible with the My List filters on Agent Workspace.
Resolved! standard ticket info field can't display all the contents
standard ticket page can't display all the contents of the 'Description' field, how to configure it show completed content in 'Description' field? Thank you!
Resolved! Error Handling in Subflow
Hi,I have created a subflow which I triggers from BR using sn_fd.FlowAPI.getRunner().This was required as subflows can accept proper inputs and I need to trigger this flow from sc_request level with advanced conditions, which are not available for th...
How to calculate the Resolved time of an incident
How can I calculate the the total time resolved time of an incident excluding the time that the incident was on 'On Hold' state
How to 'hide & include' a catalog item in an order guide?
I want to hide 1 of the catalog item from the 'Choose option' page but include it at every order guide checkout. Hidden at the 'Choose option' page & included in the REQ. Did someone cracked this case? Mélissa
Introducing SN-Sage GPT: Revolutionizing ServiceNow Development & Support with AI
Hi all! I've got some exciting news to share, but before diving in, a quick primer on GPT (Generative Pre-trained Transformer) for the uninitiated. GPT, developed by OpenAI, is a cutting-edge AI designed to understand and generate text in a human-lik...
How to Filter CIs based on selection of Class
Hello All, We have two variables in service now form.1. Choose which class is the CI ? ( it's a Dropdown variable ) (Example: Below are the dropdown list ) Network Gear Printer Server Computers 2. Select CI ? (Reference variable ...
Resolved! Need Assistant with Basic Athentication
Hi All, I have one email script to generate clickable link below code is a part of email script, Sometimes link gives an error ("414 Request - URI Too Large") error, As per checking URL length is too long approx 15k to 17k characters thats why that e...
How to convert my Ui action client script to Workspace client script?
Hi Team,I have a UI action Called 'Delete Comment' which is working fine in the Instance side.i need to make that Ui action visible in Workspace side as well and make it work on the CSM/FSM configurable workspace as well.Can anyone please help me on ...
Resolved! adding html tags in mail script
Hi Everyone,I need to make the text in Short Description as bold in this mail script. I tried <b> and <stong >tags but nothis seems to be changing . (function runMailScript(current, template, email, email_action, event) { if (current.getTableNam...