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Service Graph Connector for GCP

Hi,As we have installed multiple integrations, we are creating a user for each integration and using that in "Run as" user.Other SGCs working fine with "snc_internal" role. But "Service Graph Connector for GCP"  throws error. Data source "SG-GCP Orga...

ponranjitha by Tera Contributor
  • 1209 Views
  • 1 replies
  • 0 helpfuls

How to call email script into email layout

Hi I have created a email layout and one email script .I want to call the email script on the email layout image Email layout code :<p></p><p></p><table class="center" border="0" style="border: none; width: 73.5843%; height: 30%;"><tbody><tr style="h...

Resolved! Outage in Problem management - Creation and CI CMDB related

Hi, Can anyone provide me in detail with the possible solution/answers for the below mentioned three questions:how to create outage?outage duration is different than Incident ticket resolution time?If there is no CI in CMDB, then also outage can be c...

Shafna by Tera Contributor
  • 1176 Views
  • 4 replies
  • 4 helpfuls

Resolved! Usage of 'Outage' tab functionality in problem management

Hi, I wanted to understand how this 'Outage' tab functionality works in problem management. How it is used and what is the purpose of using Outage tab. Please provide me with possible answers/solutions.Thank you in advance!

Shafna by Tera Contributor
  • 1700 Views
  • 5 replies
  • 5 helpfuls

Vulnerability Response remediation task rules

Given a Vulnerable item is created in Servicenow , it should be grouped into strategic remediation task based on creteria of Assignment Group(Remediation Team) and vulnerability, so that similar vulnerable item with same issue/solution assigned to th...

Rahulkalra by Tera Contributor
  • 1040 Views
  • 1 replies
  • 0 helpfuls

Resolved! Place Related list tab on anywhere

Hi,I have a related list and two form sections 1. Requester Info 2. Assign details.I have to place the related list tab on anywhere on the form then how can I do this ? please see the screenshot.the Red rectangular is a related list tab and I want th...

Make a dashboard default in user screen

Hi Team, I am looking for feasibility to make a particular dashboard default to all users and if they change dashboard and login again back, I wanted the same default dashboard to be visible. Please help me in achieving the same, I have tried user pr...

maneesh3 by Tera Contributor
  • 589 Views
  • 2 replies
  • 0 helpfuls

Homepages

Hi "Homepage would override default homepage as they do not contain an "Order" and "Read Roles". Set appropriate roles and order with a number more than 3000."from the above requirement i want to know is there any effect if the pages having order les...

shivaadapa by Tera Expert
  • 793 Views
  • 6 replies
  • 1 helpfuls

Impact of writing Business Rule on cmdb_ci_computer table?

 Impact of writing Business Rule on cmdb_ci_computer table? Is there any alternative for the same if we need to set the Assigned To Value of cmdb_ci_computer table based on condition with Custom fields "Last Login User" and "Primary User".  

VIKAS45 by Tera Guru
  • 568 Views
  • 2 replies
  • 0 helpfuls