Hello folks, Trying to build here some enhancements for Domain Separated Service Catalog, so it becomes comfortable for Fulfillers. And want to talk here about the specific piece - when agents convert a Case to a request (on CSM/FSM Configurable Work...
In Alert Management Rule filter I added a condition If Additional Information contains "alertname" : "Clad"so that I should retrieve the value from alert of particular source if alert's Additional Information contains "alertname" (attribute) that con...
In Alert Management Rule filter I added a condition If Additional Information contains "alertname" : "Clad"so that I should retrieve the value from alert of particular source if alert's Additional Information contains "alertname" (attribute) that con...
Hi, When creating a knowledge article from incident, the article will be saved as Draft when the incident is closed, and in order to publish we need to go to the article record and press publish.Instead, I am looking for a way to directly publish the...
Hi Everyone , I have a issue a user cloesd a task without filling the task mandatory field. is this possible please let me know. Thanks Jyoti
Hey Everyone! I hope all is well. I have two problems with my Inbound Email Flow. 1. Issue the Stages for the Requested Item isn't working properly.2. When my email is received, the target is empty. Condition of my flow. Stage that I want to upda...
Hi Community,need your help to build a logic for my requirement below. Please see my requirement: I have a catalog form which has fields Employee Number and User name. I need to create request via REST API call from third party app. The rest call wil...
Hi, I have a requirement to see the stories that are moved from its planned sprint to next one. Do we have any out of the box report for such use caseor Percentage of stories which were finished as per planned sprint in given month.Thanks in advance....
Hi Community, we have created a DB View, which combines incident, kb_knowledge and m2m_kb_task tables. This way, we can do a lot of good reporting on how knowledge articles are being used when working with incidents. Here's how it is built:Looks as i...
We utilize the Interaction module for our service desk to essentially create task records based on the customer need. With that in mind, we would like a time card to generate for the Assigned To on that interaction record so we can track time being w...
We are trying to send an attachment using multipart/form-data in postman and get this error:{"error": {"message": "Failed to create the attachment. File part might be missing in the request.","detail": null},"status": "failure"} The same is working f...
Hi All, I am trying to get job name from incident description and past job name in other field.below is description of incident (format is same always , only values will change)////////////////////////////////////// Scheduler host: plcmjob01.aaa-acg....
Hi Experts, I have the following scheduled job script. Essentially, it will check records that are about to expire and send an email to the owner of the record. What I'm trying to do is when there are multiple records belonging to one person, I want ...
Hi All,We recently installed the servicenow for microsoft team plugin and successfully integrated with azure account and now we're getting the notifications [INC and approval notifications].But currently we're facing one issue is, we're getting dupl...
Im trying to write a client script which takes my current time and a current choice from a choice field ive named (Timezone) and then calculate the time difference based on the zone (Pacific, Atlantic, Central etc) and add or substract the difference...
