Hi, I was having a visitor user record in user Table which is used for incident creation through inbound email. The company field for record was empty previously seems like now company updates to some value.I have enabled audit log but no history for...
I have written Before Insert Business rule on Incident form.(function executeRule(current, previous /*null when async*/) { current.assignment_group = 'Analytics'; current.assigned_to = 'Luke Wilson';})(current, previous); But once the inciden...
Hi, I created a custom Dropdown component on UI Builder and the dropdown component has three value for user to choose. Dropdown: value 1 value 2 value 3 How do i retrieve the value selected by user? Example: I used this command to retrieve the va...
I have a business rule that calculates the time (in minutes) a record has been in Open state. Everything is working wonderfully, except that I am now trying to display the minutes value on the form in a duration field, which is taking the minutes val...
Hello Expert, I want to calculate the number of days between two date fields. but this give me the less number of days between the two dates. For example, the dates are 17-05-2021 to 18-05-2021, I am using the script below, the script is returning th...
Hello, I have this report on sp_log table to analyze search queries which didn't return any results. And there is a problem I have encountered. Basically whenever end user search something in SP, depending on how fast the user types it gives suggest...
We have been looking for a solution for automating an upload from an Excel doc to a table as if just went to the table and did a right click > Import. We had tried setting it up originally as a scheduled import and setting up the Data Source as Type:...
Hi, There is no Currency field for record producer. What is the Script to hard code '$' on one of the field of the record producer and it will only allow number and decimals. How do I achieve this use case? Thank you
I have created workflow and triggered for approval. so if approval person is set "no longer required/ cancelled" its stuck . workflow show like this. For that i have added two condition no longer required and cancelled but its stuck. when select the...
How we can enable delete option for archive records on 'Actions on selected rows'(see the screenshot attached) as only read ACLs are allowed on archive tables?
Create a Business Rule which will trigger when record is deleted in Incident table then delete a record in Customer Incident table for that incident.
Hi Team,I have a strange issues foreseeing while trying to use JSON.parse to parse a large number..When I parse this little piece of JSON{ "value" : 9223372036854775807 }that's what I get{ hello: 9223372036854776000 } 9223372036854775807 != 922337203...
Hello All, While creating a standard change from standard change templates, the Description field is read-only on the change request, how can I make it editable? URL also looks a bit different than the normal standard change requesthttps://INSTANCE_N...
Hi ,Can any one explain differences between getJournalEntry(1) and getJournalEntry(-1)."In salesforce when I comment it then without refreshing the pages details reflect on the sevicenow.But when comments on the servicenow ,It need to referesh the pa...
Hello All,We are Implementing a Major Incident Management in ServiceNow and would be interested to know the process flow that is being followed as best practice. as per ServiceNow Docs @https://docs.servicenow.com/bundle/tokyo-it-service-management/p...