Forum Posts
Finding and deleting orphaned attachments
Looks like I can't create articles anymore so I guess I'll post it as a question. 2025-01-29 Edit: As of Washington, there is now an out-of-box way to delete orphaned attachments......which ServiceNow is keeping really quiet about. Maybe this articl...
Resolved! Reference Qualifier with Script Include in List Collector Variable
Hi Friends,We have one requirement, where into a variable list collector we have populate list of users those are members of 3-4 groups. With the help of script include we have found list of users and use that script include into reference qualifier ...
Resolved! Automatic telephone notification of incidents via Twilio
We are considering implementing a feature that will automatically call the person in charge via Twilio when an incident occurs.We are unsure of some of the specifications for this functionality and would like some help from the experts. 1. when all t...
How to add attachement in the notification
Hi All,i have created a email script which triggers the email with difference in the email address in user table and AD user table , so am getting the result in the notification email , but i need these details in the excel format, how can i get thes...
How to change value populated to name field by discovery?
Hi, I need to change how name field is populated by discovery I need to add to name few other parameters. What is the best option to approach it? Best Regards, Daniel
Getting all the tables based on field values
Hi,I know the name of my company ABC. It is a field value. Is there a way I can get all the tables with this field value? Kindly help.RegardsSuman P.
Integrating MS outlook to servicenow for pulling user's time
Hi All, Our requirement is that user's outlook timezone needs to be integrated to servicenow user's profile. Please tell what are the options . suggestion will be helpful. Thanks
How to set default view for scoped application
Hi Team,Currently working in WSD scoped application. Here under the "workplace services" module if we open the record we having "workplace service item" in related list.1. In this workplace service item I have create one new view(ex: testing view) so...
what is the use of now code editor component in the app engine studio ? can we give html code ?
trying to add custom styled text in app engine studio portal page using now code editor component .but it's not reflecting .the complete html code is displaying in the page.
Extending Business Rule
Hi all I have a change request table that was extended to create another change request table called XYZ Change (this is an example Question to all the experts out there, is there a way to extend a business rule from the main change. I am asking bec...
AI Search Result Action
Hello, We need to create Incident ticket from result given by AI Search. In AI Search, we have configured Categories table. Now, when user search for any issue, its related category would appear and on clicking category, Incident form should open wit...
Client Authentication using Client SSL Certificate Fingerprint
We have a requirement that one of the client will make http POST request with clientID and Client Secret in headers (either as REST API or Restful Web services hosted inbound to Servicenow). In order to make add additional security - client is askin...
Change management
after creation of change, in classic it was showing as expected but if I open in CSM workspace view one related list 'Overview' showing like below, how can I hide or remove
Making a user as a group manager for group and giving that user access to add or remove group member
Hello DevsI am having a requirement where they have stated is that Instead of granting a role we need to do something which will allow group managers to add or remove group members and yes there is manager field in group record all i want to do is wh...
