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Resolved! Creating cross-scope privileges? (Or some other access issue)

I have a requirement to create an UI Action in ITSM Agent Workspace, which can create a Customerservice Case from an Interaction. Whenever I try this, the new tab that opens up just says "Security constraints prevent access to requested page". Runnin...

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Bastian_E by Tera Expert
  • 2384 Views
  • 4 replies
  • 1 helpfuls

Resolved! when to use cart layout on service catalog items and when not to

Seems like there's some overlap on settings when choosing between the two.  Can someone tell me the main difference between using cart layout and not?  Currently I have a mixture of both in my catalog and it doesn't seem to be breaking anything, but ...

wbwb by Tera Expert
  • 3270 Views
  • 2 replies
  • 2 helpfuls

Query on Email script

I have Created Email script that displays like this table methodi need the Change_request and Incident Records to be Displayed Separately.in Separate table . email Script: var tas = new GlideRecord("task");tas.addQuery('assigned_to',current.sys_id);t...

instance by Tera Contributor
  • 1672 Views
  • 8 replies
  • 0 helpfuls

Catalog Client Script Returning Undefined Values

I'm having an issue with a field on a catalog item displaying a list of permissions based off of a table.  I'm just getting "undefined" as the values.I'm fairly new to JavaScript and ServiceNow and unsure if my issue is with the code or with the tabl...

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HR Case Reopen

After close complete I want to reopen HR CASE but its show access prevailed errorwhat should I do

Resolved! Display Multirow Variable set on Service Portal

Is it possible to show a Multirow Variable set on the Request/Requested Item Summary Page for an end user to view? Im looking to do this as our users will submit requests that require populating a MRVS but once they get to the "ticket" form on the po...