I have two service portals on my PDI. I created two virtual agent configurations, two greeting configurations based on portal name. Even though these greeting switching rules work as expected, both chats still write to the same queue! Service Portal ...
Hi, I have created one check box (u_type) on the change form (change_request table).(1) If check box is false...planned end date can' be set more than 2 months from planned start date.(2) If check box is true....Planned end date can't be set more tha...
Hi all, Can I please get some starter advice on using the query parameter sysparm_query on the Incident table. Is it possible to get a date range based upon the sys_created_on field? So for example I would like to get just elements that match sys_c...
Hi Guys,I am struggling with this one.I have two fields on the form:-Difficulty-New TicketWhat I need to do is to make the New Ticket field hidden on the form unless the difficulty field is Level 2Any advice?Regards
Hi all,I am trying to configure assessment surveys using workflows in service request, in the workflow I have 1 approval that goes to manager, then 3 task are opened sequentially. After the completion of first task a wait for condition is placed that...
So you need to download the app to your iOS or Android device, then click on the terabox icon. After launching, you will have to log in using various methods, whether it’s a Google account or a phone number. Then, at first glance, everything is quite...
Hello all,I'm trying to create an email client template on the Incident Communication Task table. However, the subject of the template requires me to use field values from the related incident to populate. Here's what I have attempted:- Use the ${fie...
Hi there, I have one requirement, in that i need to add CPU Type and Memory fields on alm_asset Table List Viewhow can i add these field on list i have tried by list layout but i not able to see those fields. Thanks,
The default for Table API results per page is 10,000 (sysparm_limit). Is there any way to change this default number to something else? Also, is there any way to set a limit for a specific table within ServiceNow with Table API?Finally, it seems like...
Hello @Ankur Bawiskar / @Brad Bowman This is regarding the execution of one of the ACTION in flow designer. I am executing the flow action using Onchange client scriptI am successfully able to execute the action via catalog client script but receivi...
Hi Team,I'm using the below addEncodedQuery but am facing syntax error .Am trying to fetch in wrong way ?Please guide me var test='99894226';var test1='TESTING';var fieldMappingRef = new GlideRecord('asset');fieldMappingRef.addEncodedQuery(asset_ta...
Hello , we have a requirement in a notification, we need to provide the link to portal ( this need to be done via mail script , as there are multiple notifications ) The notification is in scoped application , Mail script is also in scoped applicati...
Catalog item's delivery time Client Scriptfunction onLoad() {//Type appropriate comment here, and begin script belowvar today = new Date();var ga = new GlideAjax('RITM_DueDate_WorkingDay');ga.addParam('sysparm_name', 'getDeliveryTime');ga.addParam('n...
Hi How to add this error in the field @Sagar Pagar @Ankur Bawiskar @Gunjan Kiratkar
I have written below script as a Scripted REST resouce in Global scope. However, the write function doesnt workvar queryParamsVar = request.queryParams;var attachment = new GlideSysAttachment();var correlationId = queryParamsVar.CorrelationId[0];var ...
