I have a form that has 5 checkbox variables and a requester can select all 5 checkboxes. Is there a way to build a switch activity to evaluate these checkboxes instead of creating 5 if statements? Trying to simply this workflow as much as possible...
Hi All, I am attempting to create a flow to route approvals to a certain group for approval. In order to select the group, I am using a decision table (built with decision builder) as there are currently 4 groups but it will be growing over time. Wel...
Hi, How to autoclose incident after 3 business days Exclude weedends
Hello, I'm trying to make the additional comments in the Incident ticket form on Service Portal read only if the incident is closed. Below is what I have tried. Thank you in advance. I tried the incident.comments ACL and added condition "State" is no...
I have created a Scripted REST API to get user criteria for a user. The script I'm using is: (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var queryParams = request.queryParams; var userID = String(queryParams.user); r...
Afternoon all Im working on an ServiceNow to ServiceNow integration via Rest API. I have a field 'implementation plan' on my side which is a string field. On the Customers side the 'Implementation Plan' field is a HTML field. When i create my record ...
So I am using a call back function in an onChange Client Script to grab some data from a table and populated fields on the form. Well the Date fields from the table were coming in the wrong format (yyyy/DD/mm I believe) so I worked to fixed that and...
Hi,I'm doing a query from an IF statement workflow to get information from RTIM notes activities.The script script is working but I would like to be able to query only the last activity (most recent).The reason is in some cases, the workflow will nee...
Hello! I have such a question. There is a widget "Standard ticket header" that populates the ticket short description, description and basic details. It has a "Show more/Show less" button that expands the "description" field. As per checked in the w...
If we create case through Virtual agent then IMS Number is generated and it is reflected in worknote but if we create case through front end then IMS Number need not to be generated. what we have to do to remove IMS number if we create case through ...
Hello, I have a variable (type reference) which is called territory. Based on the selection of a given territory, another field (CISO group) should be autopopulated. I was working on the client script below but it hasn't worked so far. Any clues? sug...
I'm using the REST API to get all information from the Sys_user table. To access all information from sys_user table, I only can get it if I have the role ADMIN on my service account user. I want to access it with fewer privileges and less intrusive,...
I need to handle 500 error of script include in business rule, i need your help to do it, i have these 2 functions in my include script and i want to call them in my business rule only when insertUser gets 500 error how can i do it?:i tried to do it...
There is the 'Update Child Incidents' business rule what is being triggered when parent incident get comments, work notes or changes status to resolved. But if child incident is for example suspended status t won't resolve the child as it is against ...
Hi All, My notification icon is not showing in the received emails. Please check attachment. Regards, Archana