Hello Experts,I have written the following script in a UI action to delete all closed-state events. While the code is working as expected, it only deletes 50 records when I click on the UI action button. I want to delete all records whose state is "c...
I have added sys id of two groups in the system property - ITIL Role based Groups.The scheduled job code should check the users added to the two groups and insert them to another table (u_itil_license_removal_candidates). Also it will check if record...
Use CaseI wrote some fancy code for handling currency input from the user. On the portal, on catalog items, this code lets the user enter values in various formats, such as 1000, $1000, $1,000, and $1,000.00, and no matter what format they use, it c...
I have ATF tests with custom UI Step Configs. It's working properly but recently I noticed that the screenshot it is taking is not covering the screen on which the current test was operating then.It always shows some spy glass icon like below for all...
Hi smart people, Hope everyone is safe out there! Here is the challenge, we have a boolean field (currently a checkbox), which is not mandatory. When is checked, it presents 2 additional fields, one of them mandatory, Project Number. The management ...
I have a service catalog that allows our organization to submit requests for users to obtain access to ServiceNow via assignment group. Each assignment group has a different manager that must provide their approval before the user is granted SNOW acc...
I'm new to scripting, so please excuse my inexperience. Objective: to create a metric instance when an incident is reopened where the reopen_count > 0 Have tried: creating a field metric definition using the reopen_count field.Issue: when a new incid...
Hi,I’m a bit stuck on discovering installed software. We have a Linux MID-Server that we want to use to discover a Windows Server. Since the discovery from Linux to Windows is normally not possible, we have installed an HPE iLO board in the Windows S...
I have created a business rule to mask the variables in incident variable editor when submit a record producer. (function executeRule(current, previous /*, gs*/) {var variablesToMask = ['variable1', 'variable2', 'dob'];for (var i = 0; i < variablesTo...
New to Change Requests. How do I see Approvers show up in the Approvers tab, after the State is changed to a particular value? Do I need to create a group, then add the approvers to that? Then, after the State is changed, these users will appear in t...
Hello Experts,I have written below UI action script to delete records .but I am not able to call my script include.plesse guide me on this.Thank you.//UI action function cleanup() { var c = confirm("Are you sure?"); g_form.addInfoMessage(c); ...
Hi All, I have a requirement where I have to login into my Application with 5 different users and display 5 different pages for each user. For eg :- One role is officer, other is processor, third is appraiser etc . There are 4-5 such roles and i ...
Our organisation is looking at implementing application portfolio management. We have it installed in a temp environment to test out. This is a broad question but - what I would like to know is what are the various data points are that give the usefu...
Hello,Approver cannot approve sc_task assigned in Employee Center?Some requests, tasks are visible but it is greyout and not possible to do any action?Can you help with this issue? What should be configured?Thanks a lot!
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