I see that "UI Action" called "Start work" on fsmp portal is not able to the user "ABC' but when I as an admin impersonate with "ABC", I can see the "Start work" button. I am not able to reproduce the same issue. Any ideas ???
Hi,Some of my workflows of a few SR's are getting stuck at "running state" in approval activity of the workflow. The approval activity has been approved by the approver , but still the workflow does not progress and shows running, also because if thi...
Hi all,I'm required to create multiple tickets assigned to different groups from a single inbound email, how would I do that? Thank you Regards,Sharon
I'm looking to brainstorm solutions or get suggestions for solutions I may not have thought of. We have a series of record producers that are about 80% similar that create case records in CSM. Because of the 20% difference, each use case is a differe...
I have created a custom component and I want to trigger an event in that component from the UI Builder. Is it possible to call that event? I tried api.emit('EVENT') in a client script but that didn't work. Otherwise I would have to watch a property? ...
Hi All,I have two list fields 1. Region 2. Zones. I am using lists field to be able to select multiple values from both the fields.User should be able to see the values in Zones field based on Region field.For example:if Region is selected as Asia-lo...
Hello All,I want to populate the logged-in user name on the widget form for the requester field. I am new to the service portal please guide me on this thank you.Thank You.
I have a requirement to create an UI Action in ITSM Agent Workspace, which can create a Customerservice Case from an Interaction. Whenever I try this, the new tab that opens up just says "Security constraints prevent access to requested page". Runnin...
Seems like there's some overlap on settings when choosing between the two. Can someone tell me the main difference between using cart layout and not? Currently I have a mixture of both in my catalog and it doesn't seem to be breaking anything, but ...
I'm trying to create an interactive filter that will show me only the users that belong to my Service Desk. This is based on the assignment groups they are in. I thought the best way would be to create a database view to list the people and then to u...
Hi, We have a requirement where the approver should only be able to see the incidents/change/problem only if there is an approval attached on his/her name.How can we achieve that.Thanks in advance,Abhi
I have Created Email script that displays like this table methodi need the Change_request and Incident Records to be Displayed Separately.in Separate table . email Script: var tas = new GlideRecord("task");tas.addQuery('assigned_to',current.sys_id);t...
I'm having an issue with a field on a catalog item displaying a list of permissions based off of a table. I'm just getting "undefined" as the values.I'm fairly new to JavaScript and ServiceNow and unsure if my issue is with the code or with the tabl...
After close complete I want to reopen HR CASE but its show access prevailed errorwhat should I do
Is it possible to show a Multirow Variable set on the Request/Requested Item Summary Page for an end user to view? Im looking to do this as our users will submit requests that require populating a MRVS but once they get to the "ticket" form on the po...