Hi All,I'm pulling data from a table using GlideAggregate, and I'd like to implement "error handling", meaning that I'd like to log a message when the GA query did not return any data. Initially, I implemented it like this (not exact code, just the m...
I have a requirement to get all the active assets assigned to the user in the variable (Lookup Select box) of record producer to achieve this used the script include and the reference qualifier in the variable as below but still the variable shows no...
Hello Guys, on filling the RPafter submiting RP When I submit the record producer I am seeing different data captured on the reocord procedure which I saw while on submiting How Can I trace ? On RP, one field Business Service which get data from serv...
Hi All,I have exported a group from PROD in XML. This group has 10 members. The same group is available in DEV but has 5 members. I imported the XML in DEV. After import the members are not changing. Is it accurate? Kindly help.RegardsSuman P.
Hy everyone! I've add a new icon link on my service portal home page for create a case. When I click on the button instead of the case form, it appears "You are either not authorized or record is not valid". I've checked for the roles but I've the ad...
I have a subflow that allows me to publish it and indicates that it is published successfully. However, when I go back to the list of subflows, it is still in the Draft status (even after refreshing the browser). This does not seem to effect the Flow...
I am trying to parse out the HTML from an HTML field to a text field. I created a business rule on a scope application based on this KB (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696694). The background script works grea...
Hi, We have a form that get's submitted as a RITM and has about a dozen or two variables attached to it, using the Snow API i'm finding I have a to do dozens of API calls just to retrieve the variable values each time there is a new form submitted - ...
Hey all, I'm hoping to get some suggestions on how to handle the importation of a CSV file into ServiceNow. I am importing an Excel CSV file into ServiceNow, however, I'm trying to setup some "rules" to manage the importation of the CSV file. What I...
I have a requirement where live agent initiated in portal , agent in HR Agent workspace should receive an alert sound. I have uploaded the audio file in Service channel -->Chat --> Inbox alert audio field. I have tired in below 2 ways 1.Audio file i...
Hi everyone, I have a Change Request record producer to allow people to submit changes via the portal. This is all working great, it creates a change record and sets various values using script/map to field. However, what I would also like to happen ...
Hi,We have the requirement to extend the 'valid to' date for some 4000 KB articles till 1 year from now. Can anyone share ideas on how to do it via a fix script ?
Is there a way to get all the fields within a section using a client script? I need to make all fields within two sections read-only onLoad, but not in a third section. I would like to use a script similar to this function onCondition() { var fie...
Is it Possible to Customize the buttons on the Ticket Form(ticket) and Ticket Form for case(csm_ticket) on Service Portal ?For Classic UI, I have found a way to customize the buttons by "UI Actions" menu.("Customize" mean changing order of the butt...
In the CSM emails that are being sent from sn_customerservice_case tickets, if a notificatione(email) is not sent and the type is either sent-ignored or sent-failed, the sender of the email should get a return mail informing message has not been sent...