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Masking variables in incident using business rule script

I have created a business rule to mask the variables in incident variable editor when submit a record producer. (function executeRule(current, previous /*, gs*/) {var variablesToMask = ['variable1', 'variable2', 'dob'];for (var i = 0; i < variablesTo...

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FaizDev101 by Tera Expert
  • 694 Views
  • 6 replies
  • 0 helpfuls

How to add Approvers to Change Request

New to Change Requests. How do I see Approvers show up in the Approvers tab, after the State is changed to a particular value? Do I need to create a group, then add the approvers to that? Then, after the State is changed, these users will appear in t...

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MStritt by Tera Guru
  • 13225 Views
  • 8 replies
  • 0 helpfuls

Call Script Include In UI action

Hello Experts,I have written below UI action script to delete records .but I am not able to call my script include.plesse guide me on this.Thank you.//UI action function cleanup() { var c = confirm("Are you sure?"); g_form.addInfoMessage(c); ...

Mark Wood by Tera Contributor
  • 709 Views
  • 4 replies
  • 0 helpfuls

Application Portfolio Management - Data

Our organisation is looking at implementing application portfolio management. We have it installed in a temp environment to test out. This is a broad question but - what I would like to know is what are the various data points are that give the usefu...

anfield by Tera Guru
  • 1266 Views
  • 1 replies
  • 1 helpfuls

Resolved! Edit columns displayed in Relationship editor for a CI

Hi All, This is on relationship editor page, need to add few more columns in the relationship section. However unable to find, from where it is being controlled.  Anyone could please suggest if possible to do and from where... Thanks in advance for t...

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How to test ACL for any field in list view using ATF?

There is testing scenario where I need to check if the field(eg. field: business impact table: cmdb_ci_service_discovered) is read-only or editable in list view for an ITIL user. How to test this using ServiceNow ATF? Also, is it possible to test thi...

Vivek86 by Giga Contributor
  • 875 Views
  • 2 replies
  • 0 helpfuls

Resolved! Will gs.generateGUID() give unique key everytime or not???

Hi,I need help on the below scenario.I am trying to create an incident with use of UI page( can't use a record producer), where i need a custom attachment button.For the same, i am using the saveAttachment('incident','incident_sysId') method where we...

Resolved! Showing messages from Scheduled Job

Hello, Is it possible to show an error message to the form from a Scheduled Job? I tried gs.addErrorMessage('error_message_here') but it's not displaying in the form. Thank you.