HI All,I am having a requirement where external REST API calls ServiceNow REST end point. I have knowledge, we can achieve through scripted REST API. But can we achieve it through integration hub?After researching I can only see we can give Base URL ...
We have a UI action on Incident table which open a dialog window when button is clicked but this button is not working on Agent Workspace. var sysId = typeof rowSysId == 'undefined' || rowSysId == null ?gel('sys_uniqueValue').value : rowSysId;var dia...
Hi All, In Resource Form > Related list Requested Allocations , data displayed is not aligned to column headers. Please find the attachment. Please help me how to fix this issue. Thanks,Anusha
Hi, We have this UI Action for when an Incident is put on hold where a new window pops up for the user to fill in some mandatory fields. I have also created a UI Action button which is appearing in this pop up window but I don't want it to display in...
Hi, I'm trying to develop a script that will assign the RITM based upon the Requested For users location. I've tried two scripts below based upon other community posts. Could anyone advise what's incorrect? I'm not even sure if my syntax is correct ...
Hi everybody! I would like to add a custom field that I've in the task form also in the case form, so what I write in the task field also appear in the case form. I've tried with form design but I didn't find a way to make appear and drag the custom ...
The role also has the sn_incident_read role so all of the fields are visible but for whatever reason the Additional Comments field just will not show up for this user to write to it. Is there an ACL that I am missing? I tried granting incident.com...
Hi, I have a Flow that sends an email using the Send Email Action. I would like for the Flow to pause after the email is sent, and only continue after a reply is received from that email. Is this possible? If the above is possible, could I also re...
We have a requirement that for eg. If the assignment group is "ABC" then the assigned to field should be visible on list view .And if the assignment group is not "ABC" then the assigned to field shouldn't be visible on the list view. Can anyone help ...
We have the IP Range table populated, including the starting IP and Ending IP fields. The requirement is whenever the IP Address of a computer changes, we want to update the IP Location field with the Site Name of the corresponding range. I wrote t...
We have a couple of custom fields we're disabling audit for, and want to delete the historical audit entries for these fields only - not all audit records for the table. Querying sys_history_line to identify the records by field name/table doesn't w...
Hello Team, I just make two fields on Catalog with variables Requester name and Item, Here I have to populate both on notification calling email script. I have created one email script below: email script name :- {custom_catalog_item_variables} (func...
CAB workbench does not populate agenda based on defined filters.Like I have put simple filter conditions number is one of and taken change request as 10 but getting 8 in agent items.Please suggest how can we fix the issues.
Hi.I'm trying to insert records to a table via service portal. Record producer is not an option in this case.Thw widget I have created a custom widget and it is working fine, except for one field which is a reference type. This field is not being add...
Hello everyone,I have created one new incident and mentioned assignment group as "service desk IT". Priority of this ticket is p4-Low and SLA response time is 4 hours.Now my requirement is after 3 hours this incident 'assigned to' value automatically...
