I have a payload that has around 15 Key and value pairs. If I use below logic , I can fetch key , value as expected. But that is resulting in too many iterations. Is there a way to use IF condition directly , without for loop. (These fields are cho...
Hello,I am trying to trigger 3 different Notifications based on "Contact.Source" Value.Can i write a BR to check Contact.Source value on case and trigger 3 different events using if else conditions?or is there any other approach?
: java.lang.NullPointerException: com.glide.glideobject.GlideDateTime.addSeconds(GlideDateTime.java:1640) any idea.. not coming up always. sometimes error sometimes Fine.
I want to Configure Virtual agent on Mobile apps. Can anyone help me to perform this and where, I have to start working on this.This task includes : integration: Seamlessly integrate the chatbot into the mobile app using APIs or SDKs.Conversation Des...
Hi @everyone, can you help me how to do Implementation of Classification framework in the demo instance & create Solution definition, training models and implementing them?
AI Search profile is getting captured in any update set. Can anyone tell me why is that?
I am assigned by a task i.e., "Enhance resource management in Service Portfolio Management (SPM) by defining resource pools, skill sets, and resource allocation rules. This ensures optimal utilization of resources for projects and services. "Anyone h...
While creating a request from the service portal I added an attachment. But I am unable to see the attachment once the request is submitted.if I go to the sys_attachment table I found that attachment was under sc_cart_item.How I can fix this issue.
Hi team! I want to make up some specialized templates that have a "generic overview" description input and KEEPS the customers' description text as well. (Rather than completely overwriting theirs)I've looked in ServiceNow documents and I can't see a...
Hi Teami am using Tokyo version, however Auto populate field is in catalog items not visible i have attached the image for that Regardskhasim
Hi all,i hope everyone is ok at their end.i have a catalogue item where users select a CI and the environment.What i would like to achieve is to display a popup when a specific combination of CI and environment are selected.i created a UI Policy to s...
Hi I have a field where many groups can be stored, a list of groups. I need to remove only specific group from this list. In below case Agile Expert. I wrote below code but it is not working OK. Some people have correct group removed but for some I h...
I have a custom app in the store which has been upgraded to nodeJS 18. Now whenever I perform one particular action in the app, it automatically creates a childIncident but I don't want that to happen. How to disable childIncident creation in my app?...
Does anyone know of a way to get useful stage information showing to the user when using the OOTB Step Based Flow? Whilst it is nice and easy to create a catalog Item and add multiple approvals and tasks, it doesn't update the requestor at all as to ...
Best practices question/opinions needed please. If an incident is place on hold - awaiting caller. If there has been no response from the customer after we have reached out to them via additional comments and putting the incident to on hold, awaiting...
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