I have a able called u_device.In there i have a field called model and i want to search the models using model number. model is a reference field of hardware model table, which has the display name as display value. now when i am giving a condition i...
Hi All,I have a requirment to configure SMS notification to assignment group when priority incident is created. There are 10 users in the group.We are not activating Notify Plugin. Planning to use sms gateway option.I just wanted to know is it possib...
I want to add hyperlink to check the status of ticket under "My Request" tab in service portal. Currently the ticket do not have the hyperlink to click and view the status or comments or documents (Refer the snapshot below). How can I Add the link?An...
Hello dear friends, Has your team ever struggled with users needing to select multiple dates in ServiceNow forms or catalog items? The out-of-the-box options can be limiting. That's why I'm thrilled to share a custom solution I've developed: the Cust...
Hello experts, Working on Xanadu, I'm looking for a way to return to old classic view of creating Dashboards with the "Add widget" button. I tried to set glide.analytics.enabled property to inactive but the view is still remained with the PA new view...
We are using the process automation designer and showing them on agent workspace using playbook. We have a requirement where in the agent needs to submit a record producer at one activity from playbook.I tried to create new activity definition with e...
Hi , Assigned to field in a form needs populate the users from particular assignment group members.this assigned to from task and override to the new table. Please provide reference qualifier to get the group members in that . @Ankur Bawiskar
Looking for an easy way and neat solution (without much customization like custom fields etc) to implement 3 strike rule for incident management using Flows and consider weekdays only (mon-friday)?Any leads, please share. Thanks in advance
I have a string field u_attachment in an import set table in ServiceNow. I want to use this field to create an attachment via the Import Set API. What should the request body look like, and what details are required to successfully create the attachm...
Hello all, I've used ATF Generator to create regression tests for our upcoming upgrade. Right now I've only created ones for our Service Catalog. However, I've noticed a few catalog items that don't have any tests. These items are quite long and ...
I have a scenario where there is a query with certain names of instances stored in a string field. Now i have to extract the corresponding ids for these instance names in the query from cmdb table and store it to process it at a later point. There co...
Hi everyone,I'm working with a custom table in ServiceNow and I'm running into an issue where I can't uncheck the "Unique" checkbox for a specific field. The field was initially set as unique, but now I need to allow duplicate values. It is givving e...
Is form controls menu and form header context menu both are same when I open incident form
I have the following requirement for my catalog item.First requirement:1) Need to create a variable "abc" with 4 option "1", "2", "3" and "4".2) User should be able to select more than one value from the option. Second requirement:Need to add a text ...
I'm in the process of designing a ServiceNow Service Catalog integration for our telecom carrier orders to streamline requests and tighten our Telecom Expense Management (TEM) process.I've mapped out a strategy and would love to get a "sanity check" ...
