Is there a way to look up what reports are using a metric?
Team, I have a metric - but I want to know which reports are using it as a data source. Is there a way to search this?
Forum Posts
Resolved! Assign catalog task to the multiple assignment groups selected on catalog item variable
Hello Experts, I have list collector variable (choose_assgn_grp) on catalog item form referencing to Groups table, I want to trigger catalog tasks to any group selected on catalog item variable while raising a request. If one group is selected then o...
Getting error while testing the flow designer
Script written for the flow variable - var startDT = fd_data._1__look_up_records.variables.start_date; var startDateTime = new GlideDateTime(startDT); var nowDateTime = new GlideDateTime(); var diffMillis = startDateTime.getNumericValue() - nowDateTi...
Help with ACL Script to know if this is right approach ?
Here is my approach for ACL script as below - Allow read for records in sc_task, if the ACL script returns true.- Table sc_req_item + ACL script answer = gs.getUser().isMemberOf(current.request_item.universal_request.assignment_group); Allow read acc...
Resolved! Why isn't setClientData() / putClientData() preferred over GlideAjax or getReference for server-to-c
Hi Community, While exploring different ways to pass values from the server side to the client side in ServiceNow, I recently came across the use of putClientData() on the server side and getClientData() on the client side. These methods seem to allo...
Lessons Learned: Problem In redirecting to Custom Workspace After Genesys Call Termination
Introduction / Context This article outlines a real-world scenario where a custom workspace integrated with the Genesys Cloud Connector experienced unexpected redirection behavior. The goal was to ensure seamless user experience post-call termination...
Japanese fonts available for Docviewer
Most Japanese fonts on docx files are garbled when those files are opened in Docviewer.Could anyone show the list of Japanese fonts that can be shown properly in Docviewer?We found that Japanese characters written in MS-Mincho and MS P Gothic were no...
Can someone help me?
The Challenge Developing a Flow in ServiceNow Context: Build a catalog item with a requester manager approval flow. - The candidate needs to create an application with an intermediate TASK table, and the catalog item must create a record in this tab...
Advice on Strengthening Development Skills as a Solo ServiceNow Dev
Hi everyone,I’m currently the sole ServiceNow developer for my company and primarily focus on low-code/no-code solutions. For more complex needs, we typically contract out experienced developers.I’ve had a conversation with my manager about furtherin...
Resolved! Group, Approval Group, and Location Data Changes
Hi All,We have feeds coming in from other systems, and there is data cleanup and normalization. For example the group name is different in the external system vs ServiceNow. Our use case: we need to make both Group, Approval Group and location change...
How to close RITM when all the tasks closed using flow designer
I have 12 tasks which will get generated for RITM. I need to close RITM when i close all Tasks. How can i achieve using flow designer? Thanks!
Resolved! assignment group mapping
When I submit a record producer which is in on rm_defect table.On the form there is company field if i select some company and submit it in the defect record created the assignment group is populated based on company selected so, I need to change ass...
Updating tickets from Smartsheet to Servicenow
Hi Team, I have integrated Servicenow (incident table)with Smart sheet. On creating incident ticket on servicenow instance, integration triggers and creates a smart sheet and copies incident record data into smart sheet. Now I am looking for reverse...
Resolved! How to retrieve comments for an incident via the rest api
When using the rest api for incidents, the "comments" journal field always returns an empty string. Setting "sysparm_display_value = true" will output all of the comments in a single string which is not very useful. How do I query the journal tab...
