I have my Virtual Agent connected to a DEV instance, and it is integrated with Slack.When selecting the Virtual Agent in Slack, it works for almost all users (I haven’t tested every single one yet), but there are two important users for whom the bot ...
Hi, I've been unable to activate plugins in my dev instance for a few days. Receive message <job is not in the queue yet>. I notice a few others have reported the same thing. Please can you help? Thanks dev74722
Hi Everyone, We have noticed that when we are moving the Incident state from In progress to Confirming, the assignment group and assigned to is getting blank. it's updating to empty.Investigation done from my side:- Previously the two fields are "u_o...
Hi Community,If an end user submits a Standard Change request, the Planned Start Date and Planned End Date should automatically be set to 3 working days from the submission date. How can this be configured in the Standard Change process? Thank You
Hi Can we configure after clicking i want something else? if yes how?
Hello All, I tried to submit this an article but I coudn't find any place in the community that gives me the ability to do, that's why I'm posting this here. Out-of-the-box, ServiceNow does not provide a simple way to manually reassign approval recor...
Hi @Ambuj Tripathi ,can you please help me on the step by step process to implement an integration b/w ServiceNow and Azure AD for password reset of a user using ServiceNow virtual agent.I have a virtual agent using that an user will submit a INC for...
I recently lost access to my ServiceNow instance (https://dev266042.service-now.com) because it was not renewed on time while I was on vacation. Unfortunately, this instance contains some important developments and configurations that I need to showc...
Hi Team,We have received a request from a user regarding the email account configured for ServiceNow notifications in the production instance.Currently, notifications are sent from an email address like ClientName@Service-now.com, which follows Servi...
What is Recpord Pin and how to configure it?
Hello All,Does any one have a way to export test cases and their respective Test Steps from Test Management 2.0? I tried creating a database view but I cannot get it to work. Any help will be great or other ideas on how to export it to excel prefera...
Hi everyone, I'm facing an issue with setting up email accounts for sending and receiving emails in ServiceNow. Specifically, I'm trying to add POP3, IMAP, and SMTP accounts for inbound and outbound email configurations, but I'm encountering errors t...
Hi everyone, I need to update a large number of articles in ServiceNow. The goal is to keep each article as the previous one but with a new version. This is necessary because I have a Business Rule that should run upon update to make some adjustments...
HI Community, I have a requirement, in catalog form there are 2 variables (see screenshot)whenever the value entered in Expected Yearly Mileage (km) - Total then that value needs to multiply by 36 and populate in Estimated mileage Km per 36 monthsFor...
