Hi,I have configured Agent chat functionality on our instance and when I access chat option from service portal, it shows the below message:"There are no agents available at the moment. Please try again later."Here are the configuration details:I hav...
Hi everyone, Im trying to use the "Decision Builder" to create "RITM's" when an email with certain "subject" is received, Im trying to use this instead of inbound email actions.I created a record on the "sys_email" table with the subject to use as te...
Hi everyone, Im trying to use the "Decision Builder" to create "RITM's" when an email with certain "subject" is received, Im trying to use this instead of inbound email actions.I created a record on the "sys_email" table with the subject to use as te...
Hi @Ankur Bawiskar i have created a catalog item and added variables set to it, in this variable set i have variables which are mandatory at the dictionary level , but i want to hide this variables to the catalog item in which this variable set is ...
I've seen a common problem going around with updating work items using the azure devops boards spoke in servicenow. the field seems to be expecting some kind of direct input making the use of data pills un-usable. The only solution I have seen to thi...
Hi! If I set a user in the email notification "Users", he receive the email.However, when I use “Event parm 1 contains recipient,” that user doesn’t.In the Message HTML, I print the value of parm 1 like this: ${event.parm1}.The sys_id appears correc...
Hi, We have a catalog item where users can submit a request to add/remove members from a group. The requirement is to automate the process and do this simultaneously on the lower instances when the request is submitted on production instance.I have m...
Hello All, I am working on knowledge translation on Yokohama version.I have setup the entire Localization Framework as per https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-management/concept/conf-lf-settings-...
Good day,I would like to add myself as a BCC to this email notification - "Request Item commented"How can I accomplish that?Thank you,Rachel
I created a catalog client script onLoad that call a script include using GlideAjax but on portal when i open the item, with admin the ajax call work, with other user (without role) don't work. I inserted some log on script include and with no-admin ...
Hi Team, I have a query , that if we add the timezone in system properties will it impact the SLA's , scheduled jobs etc . can someone please help on this.Thanks,
Hello, is there an effective method to mass populate the Requested Item value on the Contract request? Scenario: sc_req_item has the ast_contract value populated, however the ast_contract does not have the sc_req_item value populated. There are thous...
Hi Community, We have been asked by a client to disable the scheduled job that updates the State field for expense lines from "Pending" to "Processed" as they wish to handle this manually. I found the scheduled job -> Process Expense Allocation which...
I would like to understand if we can get exact match in global search with any field like GBS Reference in the screenshot, just like the number field search and access the record directly bypassing the search results. Attached the Images below for ...
i have a situation where in when a user selects no for a variable the form should not be submitted in catalog form, how can we achieve this?
