I have written a client script to make the field read only on certain conditions, it is making the field read only on the main form but I have the same field added to another section of the form, there it is editable, How to enforce the field as read...
Hi everyone,I am experiencing an issue with Requested Item (RITM) forms in Service Operations Workspace (SOW) and would like to understand whether this is expected behaviour or if I am missing a configuration.On our custom RITM form we have two relat...
We have a situation where a simple request has been evolved to encapsulate multiple requests and we would like to know how we can proceed.Simply put, this request has been increased in scope and now involves multiple records across different applicat...
Hi all,I want to learn Now Assist, Agentic Ai, Ai skills for project ready requirements Also want to hands-on experience in all of these. I have search for the courses but as a fresh mind I'm very confused where to start.
with Mutual authentication plugin added, I have been trying to upload CA Certificate Chain to enable Mid server Mutual Authentication. (Enable MID Server mutual authentication | ServiceNow Docs) I receive the certificate files in .p12 format from the...
I have created a UX list menu(infrastructure fee) and then from ui builder added the record list and tabs inside that, in hide component of record list added the sysid of UX list menu so that when i click on infrastructure list nav it should open inf...
After upgrading to the Yokohama version, I encountered a significant slowdown when executing a particular flow for the first time.In this flow, I use a "Look Up Records" step with Max Results set to 100,000, followed by a "For Each" step, and it seem...
I have dates visible on smart assessment in corner but it only says Created 2, Due Date 20, can i add month and year also to that format?
I want to learn Now Assist, Agentic Ai, Ai skills for project ready requirements Also want to hands-on experience in all of these.I have search for the courses but as a fresh mind I'm very confused where to start.
I created an Application Registry type "Client Credentials" and am getting this error when I try to connect using the client ID and secret from my application:401: {"error_description":"access_denied","error":"server_error"}. Check that the Client ID...
Ok all you guru's of this module in ServiceNow. I am a developer/ BA working to understand the On Call world and how to keep it simple. I have a UI Page that is in use today. The business wants a better way of updating the on-call schedules (move awa...
whenever agent creates any request, all the attachment should be copied from interaction chat to request (REQ/RITM).How to do this via flow designer.what can be the trigger condition and how to look up record
Hi,On our incident table we have the caller_id field and a u_requested_for field. In SOW in the Record Information section there is a contact card for the caller_id user. We also want to have a contact card for our u_requested_for field which is also...
hide all catalog items in popular listand specifically hide some catalog item in popular list
Hello Experts,I'm trying to remove or modify the Price, Quantity, and Total columns that appear under the "Summary of request being approved" section on an approval record in Service Operations Workspace. What I've tried:Updating the UI macro "approv...
