Hi Team, Could someone please help me with configuring the visibility of the "Create Known Error Article" link based on the following conditions:For P1/P2 tickets:The link should be visible only when the ticket is in the Root Cause Analysis (RCA) sta...
The default Notifications tab was previously displaying RITM, REQ, INC, and HRC-related notifications.However, after upgrading the HR Service Delivery for Mobile plugin to the latest version (21.2.7), these notifications are no longer appearing.We n...
I created a UI policy to hide a specific field from the form view, based on the type of change. In platform view, the field is hidden as expected (not visible for standard/normal changes), but when I load the change in Service Operations Workspace, I...
Hello,I need to dynamically set the "To" person in an email and I can't figure out how to do that from Flow Designer. In my situation, it's a bit more complicated. My business requirement is to find inactive users based on a time period. The liaison...
I need some input on how to resolve an issue I have when I would like to add a CI via REST API. I'm kind of new to REST API, and I don't know how to resolve this issue or where to see what is supposed to be submitted in my payload. (I'm using Postman...
From where does this error come from "Condition evaluated to null, skipping Business rule" on Form while submitting a new project form . How to fix it, if any have faced this and found to resolve this.
Hello,I need to load data into ServiceNow from an internal database. I already have a Mid Server setup that has allowed us to modify accounts in our Active Directory through flows in Flow Designer. I've successfully been able to telnet to this databa...
Hello,In SOW agent assist when you click on the templates icon there are three tabs that show. Favorites, My Templates and All. Prior to Yokohama "ALL" was the default tab. Now it seems to be favorites.Is it possible to make the default tab "ALL" lik...
Hi, how to create REST API integration servicenow to servicenow using flow designer.
Hi Community, I have a requirement here where we are trying to customize the ESC page. From an end user perspective, we have configured 'My request' widget which would show them action drop downs (As attached). Similarly, we are planning to do it fo...
Currently not able to create scoped apps within Zurich. I have released and requested a few PDIs so far and still having the same issue. I get the error message: "Unable to create this application. Go back to the create app experience and enter a dif...
So I have a Sub Flow with an input variable of type Array.String and it's named 'pcname'. If I test the flow and just type a name in there it works fine. However, when I use the Code Snippet and try to pass a string variable (converted to an array)...
The last relevant community post I could find on this topic was from 2015. And the consensus then was clearly "strongly advise against." I want to bring it up again to see if anything's changed. I'm not so ambitious that I want to extend the whole ...
When any user navigates to Self-Service > Employee Centre > My Requests, the user should be able to see the tickets which he/she 'OPENED' or is 'CALLER' or 'REQUESTED FOR'. There has been an issue regarding the same. Few users (Opened By/ Caller/ Req...
Hi All, As part of the Major Incident communications, we have a requirement to send Major Incident updates to specific Teams channel(s). During a Major Incident, Major Incident manager should be able to send periodic communications (from Major Incide...
