1. When would one configure multiple indicators(more than one) for a control? 2. If there are two indicators and one has status: PASSED and the other has status: FAILED, how is the compliance calculator for this control? Thanks in advance,Krithika
Hello community,We are encountering an issue with the Risk Assessment table (sn_risk_assessment_instance). When an assessor attempts to submit a risk assessment using the "Respond" UI action, an error message appears: "Please fill all mandatory field...
Hi,I need to send reminder to the approvers who did not approve it for last 3 days, 7 days, 14 days since the Policy Exception record got created-1. I created 3 Events 2. 3 Notifications 3.1 Scheduled job (Where time zone is US/Central) with below sc...
Hi All,I have recently created a guided tour for our Compliance Workspace, and I am looking to implement a feature where the tour is only accessible to certain group members. I want to ensure that only users who are part of a specific group can view ...
Hi,When a supporting data record is created for the indicator result, it is getting stored in 'Supporting Data' table. I can view the table. However, it does not seem to be visible through the UI. Where does the GRC team view this data in the UI? T...
For Control attestations, there is a default header that displays Entity and Control names. I'm aware of changing the additional description fields like Category, Classification, etc using the Document Title (screenshot below). I want to change t...
Hi community,Hoping for a solution on below - Within Compliance workspace, I have a requirement to somehow highlight the count of Overdue records under My Tasks in the right side (highlight in yellow) - These counts are basically configured as button...
Hi All, I'm currently working with a compliance workspace where we have an 'Edit' button enabled for records in a list view. Upon selecting a record and clicking 'Edit', a popup appears displaying all the fields associated with that record.I'm seekin...
Does anyone know how these four fields for sn_grc_profile table are being filled? max_calculated_ale, min_calculated_ale, avg_calculated_ale and sum_calculated_ale. I found a script include that seems to do it but upon further analyzation and followi...
Hello, the problem is the following: When a Risk Assessment is in the "Residual assessment" status and I want to move to the next status "Respond", it does not let me because the following error message appears "As the risk appetite status is '', com...
Hi, Control owner field is on Control(sn_compliance_control) table. Assigned To and Evidence Execution fields on Control Executor(sn_audit_control_compliance) table. If we select control owner, assigned to have update, Only for Evidence Execution fie...
Hi All,I have got one requirement to send 3 reminders to the approvers on Policy Exception after 3, 7, 14 days of request creation and I followed below steps to fulfill this requirement :1.Created Event 2.Created Email Notification (Put 2 days ago ju...
i have a notification running on issue table that whenever a new issue is created(when- record inserted or updated). it triggers notification for control owner. now modification required that when control name is " CM-99 technical control". notificat...
Working on BCM, and the client wants us to utilize a custom PDF Generation button that takes the OOB pdf generation from a single BIA record, and combines all of those BIA records into one PDF that share the same department. Is this possible? I'm not...
I am fairly new to ServiceNow development work. I am managing the VRM module and want to set up a way for our supplier-provided documents to be automatically deleted from the server once we complete our third-party due diligence. I anticipate needin...
