How is the PA indicator different from the Indicator? I have created a PA Indicator to monitor Incidents resolved within 30 days. When the PA indicator breaches the threshold, will it create an Issue and mark control as Non-Compliant?Or will it creat...
In ITSM Incident - is there a way to declare a disaster and and initiate a Crisis Event > Plan in BCM ?The idea being - when there is a major outage, a P1 incident will be generated and if the incident cannot resolve the outage and restore service wi...
We have added a field for 'Period of attestation' to our Control Attestations, so the user adds the month/quarter/half-year etc to their attestations and we can report on whether all periods have been attested. We don't currently have the option to s...
I'm sending the assessments to a test vendor and a test primary contact. How do I access the vendor portal as the test primary contact? The contact has the vendor_contact role. The url https://companyname.service-now.com/svdp opens the portal but I ...
We are looking for someone who has implemented Security Incident Response and could provide perspective on what the overhead looks like from an on-going support perspective. Any comments here or willingness to connect would be appreciated.
Hello, We have a requirement to change the text on the highlighted area. Does anyone know where to change it? It is not a field so I can't just change the label. It seems to be a formatter. This is under the table, sn_risk_advanced_risk_assessment_in...
We have a couple of DDR records that need to be cancelled after the INA was created and the IRQ has been kicked off. The business backed out of the engagement while the IRQ was in "awaiting response". The only option I see for the DDR or the INA is t...
Hello Everyone , I just wanted to understand technical challenges and effort involved while doing Polytech integartion with Servicenow . Regards,Afifa
Hello Everyone,I need to implement a backend validation in ServiceNow to check if an uploaded 7zip (.7z) file is password-protected or encrypted. The requirement is:When a 7zip file is uploaded as an attachment (e.g., in sys_attachment), we need to d...
Hi all, I am trying to set remediation task end date same as issue end date when the remediation task end date exceeds the issue end date while creating it, Remediation task have the default dictionary override 30 days duration from the creation date...
By Bill MartinServiceNow Architect | Risk & Compliance Specialist | TechTalk with Bill | Educator Passing the Certified Implementation Specialist – Risk and Compliance (CIS–RC) exam was, without a doubt, one of the most challenging certifications I’...
Hey everyone,I'm looking for insights on how to best enable business users to report IT risks in ServiceNow. Specifically, I'm interested in establishing a clear link between these reported risks (potentially via SCTasks) and existing Risk Assessment...
Hello All, As in our current BCM process RTO/RPO inheritance works based on cmdb, but now we want it should work on the basis of dependency assessment. For example - if an application is deleted from dependency assessment from a BIA in BCM workspace,...
Hi Everyone, I am having "Group Members" dependency assessment which points to sys_user_members table. I want to add columns like User Phone Number, User Name to that dependency assessment. I am following below article to implement columns but data i...
Dear experts, I have created a metric definition and defined its threshold but after I execute which i defined the frequency as daily to test it out, why will it not auto-generate metric data task, like how the metric will auto-generate by the freque...
