What is the Life wasted for the laptop
How to calculate Life wasted for the laptop class in alm_asset table in itam.
Forum Posts
calculate Asset lifecycle remaining
How to calculate Asset lifecycle remaining in alm_asset table for a asset.
Workflows
Hello,I have a question regarding the OOTB workflows in ServiceNow. The documentation states that these workflows are configurable, but it does not clarify whether we should modify them directly or create a copy to work on. Since the OOTB workflow is...
How To Find The Average Age Of Assets
Is there a report that we can create to find the average age of assets in our fleet?
HAM Newbie
Hi There, I'm new to the HAM process and our company hasn't had the role before now so I'm wondering what would be your usual go to tasks to be aware of to help kick start the process? Some helpful tips or reports you like to run would be great start...
System attribute condition of ACL is not capturing in update set
System attribute condition of ACL is not capturing in update set. It got captured for newly created ACL but with already created ACL when I'm trying to update system attribute it is not getting captured. I have tried with manually add to update set a...
Need Help with iPhone Catalog Configuration in ServiceNow
Hello ServiceNow Community,We have a Service Catalog item for iPhones, but currently, it allows users to select specific models that are available with the IT team. However, we want to change this so that users can only select "iPhone" as a generic o...
Resolved! Defining Model Categories
We are in the process of migrating to HAM. As we work on importing asset data from our previous system, the question has come up concerning the definition of Model Categories and getting configuration item records built in the right CMDB class. Our...
Inventory/Stockroom Management -Bin Location
We currently use stockrooms, but we would like to track by bins. For example - A specific laptop is in stockroom A, row 2 and lower shelf. Does SNO have an out of the box feature? If not, has anyone ever created one?
Moving away from HAM Pro
Good afternoon! My org has initially thought HAM and SAM would be useful. It doesn't seem like a cost benefit analysis was done on ITSM Asset management vs HAM&SAM, and we assumed that there were no asset management capabilities with ITSM. Our asset ...
Resolved! 'Installed' Date in Asset Profile - Washington
Hello SME's! I am helping set up HAM for our proprietary needs. I noticed that the 'Assigned' date in the 'General' tab auto-populated after referencing the ticket that the hardware was deployed to. I also noticed that the Installed Date does not aut...
Create new UI action button In dev insatnce.
I have created a UI action button named 'TO' in the development instance. When the UI action is clicked, it redirects to create a new 'TO' process. When we move this to the production or UAT instance, it should automatically adjust based on the envir...
Asset Discovery: Is anyone using ForeScout and not ServiceNow Discovery?
Good Morning, Our security team is telling us that we need to use the CDM's ForeScout tool to collect asset information, but we are concerned that it will not collect the data that the ITAM needs to manage assets, such as lifecycle information, and w...
Onchange of state field in transfer order table then state and substate populating in asset table
Hi All,I have a scenarioIn alm_transfer_order_line table whenever populate the stage is "In transit" and there is a reference field in the same form (field name is "Asset ") based on the asset ref field (asset ref table name is alm_hardware) tabl...
Resolved! Pull model and warranty details from Dell and Lenovo site
Hi Community, I have requirement to pull model and warranty information from dell and lenovo as soon as asset got created in ServiceNow. It should check monthly for warranty.
