I am looking for Asset management features that comes with ITSM Pro subscription.
Do we have a list of feature and capabilities that comes with ITSM Pro subscription as part of Asset (both hardware and software ).
Forum Posts
Registration of swapped parts like disk drives
Hi community,We are working on a use-case where swapped parts have to be registered.Example:A customer wants to keep defective hard disk drives and dispose these disk drives following their strict Asset Disposal process. The first thought that comes ...
How to Normalize model_id field on cmdb record
I have installed Field Normalized plugin on my instance .My task is to normalize model_id field on cmdb record .I did refer product doc for this however not able to get much .Please help how to achieve it practically .Thanks !
How to create dependent variables in Multi row variable sets
Hi All,I have a requirement where I need to create 2 variables first is simple variable named test stockroom which is refeering to alm_stockroom table and second variable is MVRS test2 which includes one variable test asset that is referring to alm_...
Asset Management - Consume Consumable to a User from Mobile Agent App
Hello, I am looking to let Asset managers to add/consume a consumable to a user in the Mobile Agent App. How can I achieve this? we can use the Asset create function or asset update function for standard assets but the ability to assign consumables ...
Mobile Agent asset lookup not scanning barcodes
When launching the asset lookup function on the Agent app, the camera activates but it does not recognize any barcodes until you tap the asset tag field and then the scanner icon. Is this normal behavior? Thanks in advance for your help.
Asset Reclamation and Asset Bundles
Hi all, Asset Reclamation (a feature in HAM Pro) is used to collect Assets and/or Consumables in case the user of these Assets does not need them anymore or is leaving the company. This works fine for Assets and Consumables but what about Asset Recla...
Asset ,Model,Model category sys ID
Hi all, Can you please help me ,how can i create report with following columns .Asset serial number Asset sys IDModel(respective asset)Model Sys IdModel category(respective asset)Model Category SysID Thanks
Restrict asset write once a record is created
I have a requirement of letting user with asset roles to be able to create record in alm_asset, but once the record is created they could only edit specific fields like state, substate, location. Only the ham_admin users should be able to edit all th...
Asset Model,Model category field updates
Hi All, I have 3 columns.Asset sysID,Model sysID,Model Category name in spreadsheet. I want to fix Model and Model category for each asset available in spreadsheet based on below condition.1.If imported model sys ID is different than the current mode...
Unable to select computer CIs on RITM
Hi Folks,any one have an idea how to solve this incident The ECS team uses the RITM to fulfill requests for hardware and software. They want to relate the computer to the request, but can't see every computer in the Configuration Item field. On the R...
CIS-HAM prepration
Hi everyone,I was preparing for HAM certification and got stuck on this question can someone help me with this. When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?A. The software allocat...
Hardware asset management ebook
Hi All,I am planning to do HAM certification. can someone help with the Ebook on HAM or any mock-related questions?
Make content library for HAM/SAM available for everyone
Hi community,in the HAM SAM there is content library which you could add to the workspace to confirm the products. As OOTB, only users with asset role are available to see this, but I would like to change the setting so that other users without asset...
Business rule for Stories
I have a requirement to move future stories to current sprint. Could you please help me how to go about it using business Rule.
