Hello Community I really like to swap action on incidents together with HAM Pro. But I have use case where this action does too much... Imagine you have an employee sitting on a shared desk with a fix monitor. This monitor is not assigned to any ...
Hi All, I need to create a report for all the assets which are never used from asset creation date. In other words, I need to filter out the assets which are In Stock from the date of creation.
Hi All, I am observing computers are missing in alm_hardware table where as record exists in cmdb_ci_computer. I tried to search in deleted records. but my session is cancelled. can anyone help me to troubleshoot this
Hi, My team and I have set up principle CI classes through the class manager to limit the CIs displayed on Incident and Change records. We see our principle classes reflected on the INC forms but CHG forms still show the full list of CIs. Any thought...
How to open attachment in workspace to new window?Currently it opens on top of the workspace and hides the workspace.
Hi All,I have a requirement to display more details on work order task in the list screen in ServiceNow mobile app, How can I add more fields in the list. Please help me with the steps.Thanks
Hello ALL,I am looking to integrate with Dell Tech Direct, to get the warranty information in SNOW. Activated the Warranty APIFrom Dell Tech Direct! & received the required information (Client ID, Secret value),In SNOW created a Outbound REST Message...
Hello Team, Greetings from Kalyani. My requirement is like this: Create functionality to showcase asset assignment history on the user profile. A New widget will be created on the service portal which will display asset assignment history on the user...
Hi All,I'm just reviewing our asset estate at present, and wondered if anyone knows of a way to link a hardware model with a catalog item so that it displays either "In Stock" or "Out of stock" within the Service Catalog.The concept behind this, is t...
Related list Loading issue in sla .. please suggest the solution. Thanks in Advance,Shashikant Patil.
We are purchasing new hardware devices and want to create the asset records using a hardware model which has lifecycle information available from the content library (we have purchased HAM Pro capability). I see the hardware model in the Content Libr...
@Ankur Bawiskar @Community Alums OR Anyone Can you please help with the below scenario In cmdb_ci_computer Data are populating through SCCM so I Tried to find any data source is available as there is no data source available for Service graph conne...
Hello everyone, I am trying to determine a list of hardware assets that haven't been discovered or validated in the last 6 months. My criteria is below, but I'm unable to figure out how to filter my reports.1. CI Most Recent Discovery Date > 6 months...
Hello, In our environment we have physical servers that are reimaged during the lifecycle of the hardware asset. When the server is reimaged the CI name and other configurations are changed. What is the best practice for retaining previous CI inform...
Dear Experts, we are facing an issue with duplication, The reason the serial number is not populating with ci, even though the script on assetandci has if (ciClass != '') {var ciSysId;var ci = new GlideRecord(ciClass);ci.initialize();ci.asset = ass...
