order field
Hi,How do I determine for a record in the table, that the value in the order field will always be the smallest(that is, it will always be displayed last)
Forum Posts
Inbound email action
when the user clicks on reject an inbound email should get triggered and the triggered date should populate on the form
how to change list order
Hi,The existing code retrieves a list of positions for the caller, including a default position named "other" that is universally assigned to all users. Presently, the "other" position is listed first, followed by the caller's positions. I am seeking...
Asset assignment history on user form.
Hello Team, My requirement is like this:Create a functionality to capture asset assignment history. This functionality will be developed to track asset assignment history on the user profile. On user form, a new related list will be created which cap...
Resolved! Set Retirement day 4 years after Created date
Hello All! We have a requirement to set a custom date/time field on hardware models (category is computer), u_eol, to 4 years from the created date... I've tried a number of business scripts that I thought would work but haven't figured it out yet.Ca...
CSDM Asset Life Cycle Adoption
We are working to adopt the CSDM Life Cycle Mappings, but have some lingering questions. Regarding Life Cycle Control Asset - Deploy - In Stock, how are you using this? Is there a reason In Stock is not under Inventory?Has ServiceNow released Life C...
Asset tracking strategy and changing it for consumables
I have a customer who needs to change the asset tracking strategy for consumables so that assets are created. My question is related to the consumables that have already been used - is there anyway to convert these back and create an asset for them? ...
Help
What is a Q&A?How do I ask a question?How do I answer a question?How do I accept the answer to a question?How do I view my question and answer?
servicenow Duplicate CI
We have received few switches last year in Pune & same time we have onboarded the same in HAM but last week network team started installation of those switches. Now in HAM we can see additional asset with same serial number is added by Mid Server, ca...
Export maximum threshold
HiExcel Format (.xlsx)What is the maximum threshold that can be filled in, and is there a clear maximum limit？System Properties > Import Export
SG Intune Inserting New computer devices instead of updating existing devices based on Serial Number
We have setup integration between ServiceNow and sg-Intune through service graph connection Microsoft Intune plugin. and in the robust transform map we did the required field mapping. Now I want to update existing computer devices if serial number ma...
Resolved! IS coding required for servicenow asset management.
I am working as a system & network administrator and using servicenow from around 2 years and wanted to move ahead in Servicenow Asset management role as I have hands-on practise on IT Hardware asset life cycle, reporting & dashboards, taskboards, in...
What is the Best Practice process for redeploying personal computer assets?
Hello community! We are trying to define our best practice processes for redeploying personal computer assets that have been returned by an exiting staff. Should the department that bought the PC hold on to it until the next new hire arrives, or s...
Resolved! Integration Hub ETL hangs loading
I have been searching through community and support articles. Was hoping to avoid creating a case, but I am stuck. I cannot get IntegrationHub ETL to load in production. It just hangs on loading with a spinning wheel. I have let it for for more th...
Hardware Normalization
Can we have partially normalized models in hardware model libraries table in ServiceNow?There is a model number 20P54UP#ABA in sn_hamp_hw_product_model table and the status is active.When I try and create a model in the Hardware model table with the...
