Hi all,I would like to know what is exactly a facility asset and how do you use it? By the name it seem that it can be a building or office space that can be considered an asset, but since it is a child of the Asset table and it inherits all its fiel...
I was recently asked this question by a member of Leadership and I have done searches but cannot find an answer: "can we assign a “criticality” to an asset within HAM? And have that also flow into the CMDB for use by other features" Thanks
Hi,I need to set the Hardware Asset Workspace as a Home page (landing page on login), for Asset Manager/ Asset Analyst role.Tried using the UI Builder by setting Audiences, but unable to do. How do I achieve this? #Hardware Asset Workspace#Home Page
Hello All, We have a requirement in HAM task. There is a choice field 'A' in 'sys_user' table. So if the requested for's 'A' field is 'Yes' then in the HAM task there is a choice field which will show an extra choice option. I have created a Display ...
I am wondering how others approach Mobile Device management, and if they are classified under the Hardware asset class (default option) or if a new asset class would be recommended for Mobile devices? We currently have a Mobile Device model category ...
Hi All, We have SCCM integration which is currently populating the records in Hardware asset table, now we are planning to upload all our asset data which are manually maintained in excel sheets. But the problem is SCCM data may show just the last us...
The introduction of the document is too vague to understand the specific usage of compatible model and substitute model.I hope to receive your help.
Hello, I am new to Hardware Asset Management , can anyone guide me with any one appropriate use case of Advanced Shipment Notification ? Much appreciated for your answer. Thanks,Kaustubh
Hi All, Currently, the display name in asset_hardware table shows as 'Asset tag - Model', my requirement is to change it to 'Serial Number - Model'.Please suggest some solution. Thanks
Hi,I've a requirement to bulk update Install Status and Operational Status of Assets. I've a Data Source and corresponding onbefore Transform script where I need to do the bulk update. Please note that Operational Status is depending upon Installatio...
The description of Bundled models（ITAM：product catalog） in the document is not specific enough.Inability to understand real-world scenarios.Can it be purchased in bundles at the time of purchase, or can the assets that are deposited be bundled?We hop...
Hi Friends,
Hi Everyone, Currently we are facing a issue that new Assets are not getting created to alm_hardware table.We are using Import Sets to create the Assets, The operation is failing and the following error is displayed on the import logs: "Operation aga...
What happened to Casey Kuhn in Utah release? If Casey has been removed, who is the new hardware manager in ServiceNow.
Hi all,On the record there exist field: model. Which when i set from script doesnt display the value and shows empty record . But when i try to see model's value, it has sysid .I tried checking the display value and dictionary override, no issue from...
