Hi HAM colleagues, In HAM we have Asset swap that can be used to swap a defective Asset on User level and we have Asset RMA to send an Asset for repair towards a Repair company.I have the following use-case: Asset swap is complicated from data and ap...
Hi, Consider an asset team managing procurement functionalities. Members of the team can create hardware models, but they are unable to publish the hardware models to hardware catalog.Once the model is created, "Publish to Hardware catalog" will be v...
I am facing the below issue in after implementing OOTB now mobile on client instance. 1. When scanning an asset tag the app will not find the asset if the asset does not have leading zeros2. When an asset is not found while searching the app does not...
Hello all, Can anyone please let me know how to request Asset RMA Flow and its further steps? Any quick help is much appreciated. Thanks,Pranita Bahuguni
Hi All, I am in process of creation of stockroom .Looking for mandatory/recommended fields which i should populate to make use of stockrooms.How stockroom types are related to stock room .What if i don't populate stockroom types(Central warehouse,F...
Hi Experts, We need a customization on the PO receiving page ServiceNow. Steps to be followed: 1. Create a Purchase order2. Move to Order state3. Load the assets by ASN process4. Click on Receive button from the purchase order5. Receiving page will ...
Hi All, We need to install HAM and SAM in my project. I don't know about the implementation. Please help me on this. Thanks & Regards,Aditya
Hi All, I want to provide a detailed presentation on Service Graph Connector for Intune to my client. Does any one have any kind of documentation which will help me. Thanks & Regards Kalpesh Jathar
Reference: Set asset states and substates (servicenow.com) (for Utah release) Hi Folks, I would like to clear this clout in my mind that is quite confusing in terms of definition and bring the definitions from ServiceNow to my company for implementat...
Problem: The "Vendor Purchase" button on the sourcing task is read-only.We have HAM Pro turned on in our sub-prod, and wanted to use the "Standard Hardware Asset Request" flow" with the new model. Note, flow note workflow. Please advise if we misse...
Hello experts!We want to know why does serial number on CI and Asset records gets deleted when CI is set to "Retired"?What is the process of retiring CI? Your time is appreciated!Thank you!
Hello,We have a requirement to remove "Invalid Insert" message when a record is being inserted on alm_hardware table, i.e., currently if we duplicate an asset tag or an asset serial number that is in another asset record ServiceNow throws an "inval...
Hello team, We have various computer assets in our ServiceNow instance. There are 3 models which are normalized to single product/model using the HAMPro plugin by ServiceNow. So, we need to know the exact count based on the normalized model, how am ...
Hello Team, I am performing HAM normalization. Plugins installed, content library activated and scheduled job was run manually as "Execute Now". Then I configured "Normalization Status" field on list view. Few of the hardware product models showed th...
After a requested item is closed the asset linked to the item remains 'in stock' with a sub-state of 'reserved'. After that agent have to manually change the state to 'in use'.Is it possible to change the state to in use automatically when the relate...
