Attachment preview in CWS is not opening in a different tab

[Shivansh Singh]

I have to show the attachment preview in a sub tab because earlier it came like that only in Agent Workspace but after migrating into configurable workspace whenever we will click on Attachment it is just popping out but not opening in a different sub tab.

If you have anything please help me to resolve this.

[Mark Manders]

Checking the community: many have tried and failed in all kinds of ways. Maybe it is best to raise a NowSupport ticket for it. It doesn't seem it's possible at this moment.