is there a way to show HR Cases with variables data to non-HR users
As part of onboarding process there is a group of non-hr people would like to see the data related to specific HR Cases
Forum Posts
Hide checklist on HR case
Hi There , With Washington release we have edit option for checklist on HR case any idea how to turn it off edit buttonThanks,Chaithra
HR Operations System & HR Account
Hi, I would like to know the difference in usage between these two tables. Both seem to be master data for HR-related systems.- HR Operations System [sn_hr_core_op_system]- HR Account [sn_hr_core_hr_account]
Data Migration for sys_email table for HR cases
Hi Everyone, I need to migrate the records of the sys_email table from one instance to another, but for sys_email table there is a data rotation that's active which purges the email records after a certain interval, does anyone know about any other ...
Need Knowledge Base on the filter in Portal
HI Team, I am looking to have a filter with Knowledge Base as a filter. Similar to the attached screenshot. Please let me know how can that be achived. Thankyou
HR Agents unable to view employee documents of separated employees (Active false users)
Hello I have received a query from my customer stating that the HR agents are unable to view employee documents.On further investigation, I found that the agents are unable to view the employee documents of those employees who have been separated (Us...
Content Control in Content Experience
Hi,Please tell me about the features of Content Experience!I believe that Campaign Content in Content Experience controls execution through the Schedule of Content. However, when there is no Schedule Content, it doesn’t get displayed. Is it necessary...
Topic category and Topic detail shows old value at where it's referred after renaming
Hi, I have renamed Topic detail and Topic category.Topic category name is showing as old value when it is selected in Topic detail/HR Service as a reference but I can see the new Name(renamed) by clicking on preview icon as shown in below image.. Ren...
Tags - HR Agent Workspace
I am not having luck creating a tag within HR Agent Workspace. I can choose from already created tags, but I can't newly create my own. I can do this in the classic platform, but not HR Agent Workspace. Anyone have any luck creating custom tags as ag...
Reminders - HR Agent Workspace
What is the expected functionality of the reminders within the case? Example, I created a reminder on a case - was able to successfully title it and set a date/time and save it. Confirmed this displays in my list of "My Reminders" - however, I did no...
Resolved! COE Security Policy to restrict access to cases based on Assignment Group
Hey SN Community! Is it possible to restrict case access for HR Agents based on their assignment group using a COE Security Policy?For example: Person A is apart of HR Tier 1. There are currently 4 HR Benefits Cases. One is assigned to HR Tier 1, so ...
Email attachment not visible in activity in HR Case
Hi all,Using the Email client functionality in the HR case, I am sending an Email with an attachment. The email is received by the user with the attachment. But the attachment is not visible in the activity where as the same attachment is visible in ...
Resolved! How to Hide 'Tasks/To-dos' tab from Employee Center Pro based on a condition?
Hi!I want to hide the Tasks/To-dos' tab from Employee Center Pro based on the following condition: (See image below for reference): It hides that tab, IF the case has a parent case (the case that hides is a child case) Anyone know how to achieve this...
Catalog form
Two fields : Select Box : action : two choices (Extend , No extend). : Select Box :visible : two choices (Contract , No contract). If the user action field select (extend choice ) then visible field "No contract" should be visible an...
Schedule reports
Hi All,I am scheduling a report of cases in excels format , I observed that sys_created_on date in excel sheet is different from the created time shown in the system . The time difference is one hour exactly . What is the reason for this and the defa...
