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Child HR case

Hi all, I have a question regarding child HR case.  I have defined a Service Activity as Child HR case (Account Notification)on one HR service (Test HR service), but when this HR service (Test HR service) is created, the child HR service (Account Not...

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Oliver13 by Mega Guru
  • 2548 Views
  • 25 replies
  • 2 helpfuls

How are users transformed into alumni users in HRSD

Hello All, Looking for a solution on how users are transformed into Alumni users, how does it happen? and if they want to register, so that they can set their own password and login into asc portal, Is there any way?  

How to restrict ER case view by Opened by

How can we add an additional layer to the OOB security rules on ER by restricting ER cases from being viewed/visible in list by the people who opened them too (opened_by) Any idea as well where servicenow is setting the self-service view for Opened F...

ge3 by Tera Expert
  • 554 Views
  • 5 replies
  • 0 helpfuls

VIP Column in the agent workspace

Hi All, I have a requirement to bring the VIP column of the impacted user in the Agent Workspace list view. Initially i configured the list layout with Agent workspace view to get the column , but it is not reflected in the instance nor in the agent ...

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phr by Tera Contributor
  • 337 Views
  • 5 replies
  • 0 helpfuls

HRSD: Work Note Attachments

Hello - we are live with HRSD Case Management - one issue we're running into is employees still emailing individuals/agents directly. We are wanting to drag/drop attachments into an HR Case for agent reference only, and not visible/viewable by the em...

HR Lifecycle Event Engine vs Enterprise Onboarding and Transition

Hello,  because clients often ask which module to purchase, I was wondering what is the exact difference between the HR Lifecycle Events and the Enteprise Onboarding and Transition Lifecylce.  From Orlando on, this two are seperated and in need of tw...

Lia4 by Kilo Expert
  • 2293 Views
  • 3 replies
  • 3 helpfuls

Resolved! How do I add a UI action button, to a specific related list?

Hi everyone! How do I add a custom button to a specific related list?What I mean is the following - Watch the image bellow:How do I add a custom button beside the New and Edit button? The UI action I have is:How do I achieve this feature?Thanks!

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rafas_10 by Tera Guru
  • 745 Views
  • 4 replies
  • 1 helpfuls

HR Queues (Transfer queue)

How to disable possibility to transfer chat to chat queue where no one is available. I tested it and system allows to do so, then automatically closes the chat because no agent can pick it up.Also, only hr queues should be visible there, while curren...

Access to ServiceNow system for Alumni ( HRSD )?

Hello , In HRSD, on HR PROFILE table, when employee becomes alumni, system mark the sys_user record against the profile as locked out and inactive. Now questions are    1) Can the access the ServiceNow hrportal? 2) If yes, how it happens? 3) If not, ...

Catalog client script

Hi All,I created a catalog client script for a record producer. Catalog client scripts populate the value of 6 fields . It is a onchange based on a reference variable. when i change the value of the onchange field the catalog client script is not run...

kali by Tera Contributor
  • 170 Views
  • 1 replies
  • 0 helpfuls

Agent Chat queues not working

HiI observe a very strange behavior of queues in my system for agent chat configuration. I created a queue in my Quality environment to test the working of chat functionality and it works fine. See screen shot below:After this, I created a list of qu...

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How to Restrict HR Service Based on User Group?

Hello Community,I need some assistance with configuring an advanced reference qualifier for an HR service field in ServiceNow. Here’s the scenario:I have an HR service field that should only display a specific HR service ("Service") for users who bel...

pferreri by Tera Contributor
  • 312 Views
  • 1 replies
  • 0 helpfuls