Hi All / @Ankur Bawiskar / @Anil Lande ,As per requirement have to send a mail simultaneously when inbound email action is triggered. Inbound email action triggered but event-based notification is not triggered.//Inbound Email action on table "sys_em...
Hi,Is there a way to deactivate the HR Profile without deleting it?Thank you.
Hi All, I am trying to set-up a single global knowledge base.Our requirement here is to restrict articles:To certain groups in one of the country. For ex: Team A articles should not be visible to Team BTo restrict articles for each of the countries....
Hi All,I am using bulk hr case module in ServiceNow . I want opened for dynamically based on subject person , Is it possible to achieve this in user segment group.
Hello, Email template record is created on a table sys_email_client_template filter condition is applied HR service is "relocation" .On the HR Agent Workspace when the record is created of condition Hr service = relocation that time only above templa...
Hello,My situation:I am a HR admin and have enough role to manage groups from Manage HR Group module.But it is not permitted to change anything in Prod. Changes need to be done in a non-Prod and migrate it to Prod by XML to have the same configuratio...
Can we configure pre-chat message to confirm that customer indeed wants to connect with live agent - to prevent from chats being automatically triggered to HR Agent, the moment customer opens chat window.(Please note - I am not using virtual bot func...
How can I make "Resolved" state , an inactive type of state ?In other words, if the state of the case changes to "Resolved", the active field of the case should be false. Unlike what is presented in screenshot:
I have a situation where I have several HR Groups that have a parent group called HRSS USA. All of these groups have group Type = human_resources. The original purpose of the HRSS USA group was to give regional leadership visibility and reporting cap...
Hi Community, We would like to pull a report that shows how many cases the HR Shared Service Center transferred to the COE whether we used "Transfer Case" UI action or reassigned via modifying "Assignment Group".
Hi All, Can someone help me on the below issue please. I have HR Service name (Hiring Permanent Staff) under this service in ,related list I have created new tab assignment rulesHR service table is talent management I want to visible in assignment r...
Hello Team, recently I am facing an issue in the Portal , the footer is coming up in the middle instead of at the bottom , but when I zoom in or zoom out the portal, the footer goes back to the correct place.I checked and couldnt find any widget whic...
I have a requirement to create a new Catalog Item which will collect employee names, their current cost center and their new cost center. That part is done. The tricky part is then sending that change to Workday and having it modify the new cost cent...
Hi all , In a Form , I got Submissiojn Date & Time field (glide_date_time) and SLA Date (glide_date) fields. I am trying to write an onchange client script on SLA Date field to check if the entered SLA Date is greater than Submission Date and if no...
Hi On my instances for HR case when we suspend any HR case Suspend dialog box pops up, but dropdown choices are not showing for reason on HR Agent workspace, similarly when I try to do same on native view of hr case dropdown choices are shown in Reas...
