Giving users access to the Checkout and Retire actions on a Knowledge Article

[Rylie Markle]

I am trying to give to of our fulfillers access to Checkout and Retire knowledge articles that they did not write originally. They currently can only do this for articles they wrote. I have tried to give them access by giving them new security roles. None of the knowledge-related security roles I grant them seem to give this access. 

Does anyone have any ideas what security role contains this access? Or if there is an ACL or something else that controls access to the Checkout and Retire UI actions?

[Rob Sestito]

Hey @Rylie Markle -

Have you tried adjusting the UI Action(s) themselves?

Maybe the condition within the UI Action is still blocking them from seeing the button when they are looking at an article that they are technically not apart of. Just a thought if you have not yet already looked at those.

Otherwise will need to check deeper into the ACL part as to why that is not working for you.

Thanks,

-Rob

[Rylie Markle]

Hey Rob, 

Thanks for the suggestion. I attached what the conditions are on the UI Action. I don't think this is preventing anything.. thoughts?