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Resolved! Role to grant access to users on HR groups for non-admin user

I checked for role_delegator but this role doesn't allow user to view the roles in HR groups already assigned but adding user to group is possible.  Need to know the role to  view roles existing and grant access to users on  HR groups for non-admin u...

Ashmiya by Tera Contributor
  • 1380 Views
  • 2 replies
  • 0 helpfuls

Hide attachments which were stored in activity logs

Hi All, Can we hide the attachments which were stored in worknotes in HR cases, those should be visible only to the Requester of the case, we can write a onload client script to hide the attachments which are on top of the form/header. But I am not s...

Change the date field after an HR Case is created

example: an termination HR Service to be created and it involves multiple level of approvals and HR Tasks for its fulfilment. But need to give the HR Agent authority to change the dates in middle of process and continue with rest set of processes inv...

Ashmiya by Tera Contributor
  • 800 Views
  • 3 replies
  • 0 helpfuls

Best practice to purge/cleanup data

Hello For HR case table we have in place a cleanup job configured based on GDPR for each country. Nevertheless, we have a huge amount of data on the system now and it is expected to grow even more. We will probably not be able to keep the data on th...

Brisa by Tera Contributor
  • 2138 Views
  • 1 replies
  • 1 helpfuls

Resolved! Who has access to an HR Case?

An HR Case has several user fields: Opened by, Opened for, Subject person. Which of these users have the ability to view the case? Which of these users have the ability to add comments to the case?

GLewis5 by Tera Guru
  • 2751 Views
  • 7 replies
  • 4 helpfuls

Resolved! Override global before query business Rule on subject_person field

There is a global business rule (user query) which filters out inactive users on the sys_user table using current.addActiveQuery(); for non admins. One of our HR services is to raise a case for leavers (within the past 12 months), however there is no...

Aidy Burrow by Tera Contributor
  • 1617 Views
  • 8 replies
  • 1 helpfuls

Resolved! How to set HR Service Catalog?

Hello everyone, I may just be blind, but how do you set the catalog for HR Services >> Manage HR Catalog? We have a need to change it to a new catalog while still retaining the one currently set there. Thanks!

rl365 by Tera Contributor
  • 1619 Views
  • 3 replies
  • 1 helpfuls

Resolved! how to set reference field value using g_form.setValue();

In the UI action of sn_hr_core_case table an incident sys_id is recevied ,i need to set the received value to transferred_to field( reference field). I am using g_form.setValue('transferred_to',value) and it is not working.Any help is appreciated.   ...

Vasu20 by Tera Contributor
  • 1496 Views
  • 10 replies
  • 0 helpfuls

HTML field not showing images in agent workspace

Hi,Whenever a new HR case has been raised through workspace with images included in Description (HTML Field), its not showing those images in workspace. But the same description is showing images in native UI.Please refer to the below screenshots. Na...

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Sailesh6 by Tera Contributor
  • 920 Views
  • 2 replies
  • 0 helpfuls