We have an issue where conversations started (but not ended) on the ITSM virtual agent, continue in the on the HR virtual agent. So for example:1) The user starts a new conversation on the ITSM virtual agent.2) The user closes the browser window wit...
What does these options in purge authorization does? and if we get notification who will receive the notification?
Hi, We are facing a weird issue. When you insert a iframe HTML code to link an external hosted video in a to-do content item.. then when you click on the save button, the url is being removed. If i do this exactly the same in a Rich text portal conte...
How the pulse surveys are created? Are they same as surveys designed in a survey designer?
Hi All, Here actually, i have two tables, case and vehicles, so whenever request raise , case is created, and the value of field, "car status" in vehicle table changed, so my concern was, whenever case state changed to cancelled, then the value of ca...
We have a requirement to submit a record producer automatically. Manager gets a request in his to-do list on the service portal where he has the record producer with certain fields having pre populated values. If manager does not submit it within 3 ...
Hi everyone, I am trying to insert an image into a PDF document template. The picture is in a table as shown below: In my pdf I would like to return the image and I have tried: (function evaluateMappingFieldValue(caseGr /* GlideRecord for parent cas...
We've only really had one or two people writing articles for our HR knowledge bases and they happen to have ITIL licenses in addition to all their sn_hr_core roles. Recently we've expanded this responsibility to other HR Agents and they've noted tha...
I have created an ACL to restrict HR task visibility for specific groups .But still those who are not member in the Group list they still able to see the those HR tasks related hr service. is anyone will guide me on this . Regards,Hema
In HR cases, I have a state as "Awaiting customer response". I want the HR cases to automatically move to 'Closed complete' if the state has been "Awaiting customer response " for more than 5 days. Can I get some help in this?
What does the orange dot mean? Does it mean there are 0 or no group members?
Hi Experts, I have created a UI page in my Hr case form, in that I want to show all the attachments that are already present in the form and also the user should be able to add/remove attachments in there, Can you please help me to how to do this. ...
how to grant employee access to employee service portal?
Hi SN Community, I wondered if anybody familiar with EDM can confirm that retention policies will mean a document automatically purged once it passes the retention period? Example: Retention Policy says that the document type 'employee verification l...
I want to enable a business rule that prevents a case from closing if there are still open tasks attached to the case. I have created the business rule but it seems there is another business rule that is overriding mine. Could you please assist.
