Is there a way to create an enhancement from a case? Our record producer makes case records for our HRSD delivery team. It covers everything from changing group membership to requesting new functionality. We want the admin team working on the case to...
Hi , Can someone help to download the list of OOB reports from HR dashboard and reports, wanted to understand the functionality of each report full in detail. Thank you !!
We have a requirement for populating a dynamic table in an HR document template so that it can be generated in PDF, printed, and signed by an employee. From the HR document template, we can reference fields on the case but we are not able to pull in ...
Hi, While creating KB article I've seen there is a field "summary" in kb_knowledge table. This field is read-only referring kb_knowledge_summary table and getting populated automatically on creating a new KB article. I wonder how this field getting a...
We created a custom CoE by extending HR Case [sn_hr_core_case]. We have matched OOB CoE configurations in all areas (that I can think of): Dictionary Attributes, Inbound Actions, Notifications, Layouts/Views, SLAs, Assignment/Matching Rules, ACLs. ...
I'm trying to link a new HR case (child) to an existing HR case (parent). When looking at my HR case, I have a 'child cases' tab in the related list, with only the 'new' option to create a new child. I'd like to link an existing case. Appreciate yo...
I would like to change the sys_popup view of the user information on our HR Case forms. Currently, it points to the HR Profile view. Can I change this to point to the sys_user view? I understand how to configure sys_popup view, but I want the HR C...
Hello Need product documentation, playbook, best practices, videos - step by step guide to implement Lifecycle events for Offboarding-specifically reduction in workforce. We are planning to create an Activity set for each country. We want to scale th...
We recently added a catalog item and HR Service. However, the team managing this process had been collecting request data and tracking in Excel. They would like to create HR Cases from their excel file so that last year's requests can be included i...
Hello all, I am trying to set a value on a field which is reference field( referring to user table) based on a choice field vis catalog client script and not successful so far, can some one please help:
We are not seeing enough information on our ToDos widget on Employee Center. Right now, it only shows the short description of the HR Case. We'd like for it to display the variable responses from the record producer as well.
Does anyone know if there is a limit to the number of Customer visible comments and Work notes that can can be added to a case in HR Scope?
All, I am looking for guidance / advice as to what items / implications to think through when establishing / creating a new Center Of Excellence / COE table.
As you can see in the Image the document doesn't load completely . I have updated the Employee center core to newer version it resolves the issue but then when i click accept and complete the page doesn't refresh by it self the document does get sub...
