Badge field on HR service configuration
Hi, I have read this Docs but I could not understand where the configuration is working for.Could you please share screenshots how it works?
Forum Posts
Interview Template Icon visible on all HR case in HR Agent Workspace
Interview Template Icon is visible on all HR Case records in HR Agent workspace. It should be visible only on ER case records. Any suggestions to identify root cause will be helpful.
Response Template and Quick Message role
I have assigned the product doc recommended response template and quick message role to specific users and a group. However, they are not able to edit RT or QM. does anyone know why?
Update Short Description on Case Transfer
Hello! When we transfer HR cases to different HR Services, we currently transfer things like work notes, attachments, etc. However, the Short Description also carries over to the new case, which we do not want. How can we change the transfer process...
How to disable the 'Report Knowledge Gap' UI Action on Agent Workspace for HR Case Management
This will work for other UI actions as well afaik Spent hours trying to find out how to stop this UI action from showing on the HR Agent Worspace form so I thought I'd share here. 1. Go to UI Builder within the Agent Workspace for HR Case Manageme...
How can i use PDF template in catalog tasks
Dear community, i am currently creating a flow within the request mgmt. for return of it hardware.I already use the ootb signature feature. Currently it's only possible to link inside of the "sn_esign_configuration" a document from "dms_document" tab...
Resolved! How to send calendar invitations from service now
Hi Team, Could anyone please let us know is that possible to send calendar invitations from service now? Please share the related articles. Thanks in advance.
Resolved! PIP Lifecycle Activity Question
Hello,We are in the very early stages of designing a PIP process via a Lifecycle event in our instance. One of the requirements is for the employee being placed on the PIP to be able to provide their "action plan" for behavior correction, with their ...
LifeCycle Events & Journeys_HRSD
Hello Community, Happy Thanksgiving! 1. I wanted to understand if we have to design process for Journeys and Life Cycle events, what should be the process - How to capture requirements, is there a template? how to conduct workshops, is there a templa...
Lifecycle event activity set triggering issue
Hi Team,In my lifecycle event, I have configured activity sets as follows:Activity Set 1 (Immediate Trigger)Activity Set 2 (Triggered after Activity Set 1 completes)Activity Set 3 (Combination of conditions and dependencies)For Activity Set 3, I incl...
Workspace view additional comments widget transfer HR case message
HI,After transferring a case using the "transfer to a new case number" method, I expected to see the following message: "Case was transferred from HRCXXXXXXXXX." Unfortunately, this message does not appear in the additional comments widget. Could you...
Multilanguage Email Notifications (Request Translation)
I'm trying to translate email notifications from the Azure API. I have everything configured and I can already use language detection. But when I try to do "Request Translation" the languages appear unavailable.
Resolved! How to disable the contact support with 3 dots in chat which says contact support. I do not want to show the 3 dots(Hamburger Menu) to connect to support as shown in the Picture
How to disable the contact support with 3 dots in chat which says contact support. I do not want to show the 3 dots(Hamburger Menu) to connect to support as shown in the Picture
Duplicate entries in activity log on reloading
Hi Everyone,I am stuck on a frustrating problem for a long time, your help would be greatly appreciated. I created a record producer with a workflow attached to get an approval from manager and give reminder in few days if request has not been acted ...
