How to Show the Survey notification in emails related list
i want to show the survey notification in emails relatedlisthere i am using this code in relationship, correct me
Forum Posts
Enable Customer Visible comments on portal for HR CASE
I am able to see customer visible comments on an HR case via the workspace however I am only seeing the 'Work Notes' field when navigating to an HR Case via the portal. Is it possible to make the customer visible comments field on the portal page to ...
Resolved! Agent Workspace into HRSD
Hi Friends,We are already using and having HR Services and this time we would like to introduce Agent Workspace into our client environments.Please help me to understand, how from scratch Agent Workspace can be configure and what steps we need to che...
Resolved! HRSD IT User Admin Limited Access
I am tring to create a way for our IT team to have limited user_admin type access. They need to be able to update user records and roles, but not Groups. They can read groups, but not write. Main concern is that if they add themselves to one of the H...
Resolved! How to hide author in KBA
hi! How do I hide/remove author in the KBA in the portal view?
Showing error in workspace
Hi A user facing some issue attached in below image in workspace view . Please Could you please provide a solution? @Allen Andreas @Pradeep Sharma @Mark Roethof @Anurag Tripathi @Ankur Bawiskar @Sanjiv Meher @Brad Tilton
End-user training for HR Agents
I'm looking for a helpful video or guidance for HR Agent end-users - case management, reporting, etc. Thanks in advance!
HR Reclassify Case Transfer - Suppress case commented notification
Hello --We're moving from the standard transfer case configuration to Reclassify. Everything is working mostly as expected, however, the case commented notifications are firing because the "Additional comments" field on the newly created case has cha...
Resolved! Reply from personal email should change state from pending to work in progress
HiI have a requirement where, If HR case state is in pending-if advisor sends an email to employee/user from the hr case(compose an email section) and if user responds from personal email to that email , the corresponding HR case state should change ...
How to set the list users as the approver of a approval activity in Lifecycle Event
I have a list field in LE case table which stores the list of Users (references user table). Example, the [Watch list] field:I want to set all users in that list as approvers of the approval activity. However, SN only allows setting reference user an...
Resolved! COE policy
Can COE Security Policy Prevent a User from Seeing or Acting on an HR Case, Even with Correct Roles and Group Membership? Hi everyone,I'm troubleshooting an issue in my ServiceNow HRSD environment where a user cannot view or take action on HR Payrol...
Employee Relations: Anonymous reporting center
We are looking at implementing Employee Relations and are interested in leveraging the anonymous reporting center.However, we do not want cases submitted via ARC to become full investigation cases immediately with all of the involved parties, allegat...
How to trigger DT DocuSign Integration Flow
Hi all, I want to trigger "DT DocuSign Integration Flow", but this is a parameter named "Document Task Execution", how can I create this record and set this parameter?
I need to set the due date of document task as employment start date of user
Hi, I need to set the due date of the document task as users employment start date. how to achieve this requirement. If anyone worked on this requirement, please let me know. Thanks.
HR case is not close complete on acceptance by employee via esc portal.
Hi All, HR case is not updating from awaiting acceptance to close complete when employee accepts it from esc portal. However, its working for admins.