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Integrating Employee Relations with Convercent

Has anyone integrated their ER cases with Convercent?  We are looking for a 1-way integration, a pull of case data when a caller reports an concern or dispute through the hotline managed by Convercent.  Looking to transfer the data from Convercent to...

Can 'Open for' withdraw/cancel portal initiated inquiry/HR Service?

Hi, we have Employee Centre Pro (Washington) with Virtual Agent and other channels (telephony, teams chat) active.  The employee's primary view of their cases state/additional comments is the portal.  Given our multiple channels we want to offer the ...

T_55 by Tera Contributor
  • 257 Views
  • 1 replies
  • 0 helpfuls

regarding hr template

I want hr template to auto populate my one of the field of HR service such as hr service name.But this is not working for me. have created service and mapped that to the template.any suggestion?

shivaniprab by Tera Contributor
  • 471 Views
  • 5 replies
  • 0 helpfuls

Transfer Case Button

Hi , How to create Transfer Case button on  Finance, Procurement and Supply Chain agent workspace.transfer option will be available for both existing and new cases. and allow user to department of transfer case

Mapping field for Docusign Signatures

Hi Team, hope you're doing good.We have an integration from Docusign to our ServiceNow Dev.Templates are synced to SNOW Dev.What should be the mapping for the signature field? is it gonna be the user like <assigned_to> or is it a specific value like ...

KPI - Case Deflection

Hi All, Does anyone know how to measure case deflection in HRSD and if there is a delivered KPI for this? One of the major benefits that HRSD Case Management and Knowledge should have is that cases are deflected from being opened. We'd like to measur...

Not able to view HR cases

We got a requirement to add few members in a specific group. So that the group members should able to view all the hr cases and payroll. Can anyone let me know which roles should be given to that group? They already have "u_hr_task_user" role. But st...

Community Alums by Community Alums  
  • 1762 Views
  • 8 replies
  • 5 helpfuls