How we can create the Assignment Rule for the Human Resource form

[ramya31]

We have created the new HR form need to Create the new Assignment Rule for the Human Resource form

Below are the conditions:

1)If the location is Brazil then it should get assigned to HR BU Brazil group.

2)If the location  is Brazil and Role is "hr" it should get assigned to HR Shared service group

the above both conditions should satisfied to one form only.

Can any one advice the answer.

[Riya Verma]

Hi @ramya31 ,

Hope you are doing great.

To achieve this, you'll need to set up an Assignment Rule in ServiceNow for the new HR form. Here's the solution:

1. Go to System Definition > Assignment > Assignment Rules.
2. Click on New to create a new assignment rule.

3. Define Conditions:

   • For your first condition (Location is Brazil):

   • For your second condition (Location is Brazil and Role is "hr"):

     • Click on the Add OR Condition button.
     • Set the first condition to Location is Brazil.
     • Set the second condition to Role is hr.
     • Set the Group field to HR Shared service group.

4. Click on Submit or Save to save the rule.

[ramya31]

I have tried by the assignment rule the first condition is working .

The second condition the location is Brazil and Role hr is not working in Assignment rule.