HRSD COE Question/HR Service
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02-23-2024 10:23 AM - edited 02-23-2024 11:20 AM
Good day!
What is the best HRSD COE to use when users want to request ongoing things such as enhancements/changes/defects?
- Should I create a new HR Service for this?
- Maybe we can use the HRIT Operations COE?
Which COE should be used for this?
Any helpers?!
Thank you!
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02-23-2024 02:42 PM
We have utilized the HRIT Operations COE for similar purposes:
- We have used it to log issues with data in the HR profile of a user.
- When HR integrations are not working or if there is an issue with any other HR system at the client, such as Workday or PeopleSoft, we provide a simple dropdown on a service.
- If there has to be an enhancement to any of the services or if there is a defect with an existing one.
We personally have never recommended the use of the core COE (sn_hr_core_case) table for the purposes you have mentioned above.
Thanks,
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02-23-2024 07:21 PM
Hi @Danielle10 ,
You don't need to create a New HR Service !!
You can use HRIT Operations COE itself.
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02-24-2024 07:33 PM
- You no need to create new HR service for this. You can use HRIT Operations COE for the same.
- Please checkout product doc: HR Centers of Excellence data model (servicenow.com)
Please mark helpful & correct answer if served your purpose.
