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‎01-08-2024 03:51 AM - edited ‎01-08-2024 04:00 AM
HI Team,
Advance Thank you for giving help
In workflow I defined the script in RunScript when child SC tasks 6 moved to closed Incomplete, then RITM moved to the Closed Incomplete or Sc tasks moved to Closed Skipped RITM state should be updated to closed Skipped. I developed code and its working Developer end not working user side. Its throwing error and moved to the closed Complete
Error is : Moving a RITM out of closed a state is not a supported feature. Please have the customer fill out another request or an incident referencing this closed request in servicenow alert message on RITM header.
please help on this case
Solved! Go to Solution.
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‎01-08-2024 04:34 AM
Some other piece of code is providing that error, and it doesn't sound OOB.
Do a code search for the string that appears in the alert message.
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‎01-08-2024 04:34 AM
Some other piece of code is providing that error, and it doesn't sound OOB.
Do a code search for the string that appears in the alert message.
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‎01-11-2024 01:05 AM
Hi Robert,
I have tried to find the info message or alerts but this was i am unable to find. any Resolution or help please.
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‎01-08-2024 05:27 AM
Hi Robert Fedoruk,
Thanks for the Response, Sure I will check and update you
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‎01-11-2024 01:24 AM
Hi Robert Fedoruk,
I have checked the error message or info message in system i am not find the related message. Can you guide me how to find out this message where it is getting.