ScTasks moved to ClosedIncomplete/Closed Skipped, then RITM state moved to Closed Incomplete/Skipped

MK-955
Tera Expert

HI Team,

Advance Thank you for giving help

In workflow I defined the script in RunScript when child SC tasks 6 moved to closed Incomplete, then RITM moved to the Closed Incomplete or Sc tasks moved to Closed Skipped RITM state should be updated to closed Skipped. I developed code and its working Developer end not working user side. Its throwing error and moved to the closed Complete

 

admin34_0-1704715074353.pngadmin34_1-1704715116580.png

 

 

Error is : Moving a RITM out of closed a state is not a supported feature. Please have the customer fill out another request or an incident referencing this closed request in servicenow alert message on RITM header.

 

please help on this case

1 ACCEPTED SOLUTION

Uncle Rob
Kilo Patron

Some other piece of code is providing that error, and it doesn't sound OOB.
Do a code search for the string that appears in the alert message.

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4 REPLIES 4

Uncle Rob
Kilo Patron

Some other piece of code is providing that error, and it doesn't sound OOB.
Do a code search for the string that appears in the alert message.

Hi Robert,

I have tried to find the info message or alerts but this was i am unable to find. any Resolution or help please.

MK-955
Tera Expert

Hi Robert Fedoruk,

Thanks for the Response, Sure I will check and update you

Krishnaiah
Tera Contributor

Hi Robert Fedoruk,

 

I have checked the error message or info message in system i am not find the related message. Can you guide me how to find out this message where it is getting.