unable to open incidents in default view.

IamSudeep · ‎12-07-2023

i have checked If i don't have sn_incident_write role i am unable to open incidents in default view. how is this role related to default view. is somewhere i need to change configuration ? i didn't see any view rules set.

Dr Atul G- LNG · ‎12-07-2023

Hi @IamSudeep

It means you are an end user and there any many fields not shown to you. did you check is any ACL has been defined on this?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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IamSudeep · ‎12-07-2023

Yes i have checked all the ACL. I have created ACL for the table and fields but problem is with changing view.

Dr Atul G- LNG · ‎12-08-2023

Hi @IamSudeep

Tough to see what is causing issue. Log a HI support.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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