Hi, Does anyone know how to make the resolved (powered by GenAI version) visible when creating a new Incident in Service Operations Workspace? OOB its hidden but I want it to be visible. Thanks in advance!
I'm facing a very specific and frustrating issue regarding field visibility inside Service Operations Workspace (SOW) when creating a new incident record (sys_id=-1). I created a custom choice field on the Incident table named "Estado de la Actividad...
Hi Team, watchlist field is there in catalog item want to know can i see same watchlist on service portal eg: i have created a incident the worknotes between me and servicenow agent want to see a group of people Ex: my manager & my collegues and othe...
Are the cards on the Home page in the ServiceNow Workspace supposed to update live, or do they only refresh after reloading the page?
SOW Related Records Workflow does not display State text (Published). Activity icons/nodes appear instead - see attached.Expectation is/ In Zurich It was like belowHow to trobleshoot this quickly?Thanks,Kudatha
Please suggest how to achieve the below requirement on Service Operations Workspace.How to update "Comments and Worknotes" fields colors on incident for Service Operations Workspace as mentioned attached screenshot.
HelloI would like ask for your support regarding an issue happening in SOW (Catalog Task record) , in fact, under Activity Stream Compose, I want to make work notes the First tab on the view and Comments second I tried to make it through fields d...
Hi Experts,I have a requirement to automatically populate the Source field on the Incident form based on where the Incident is opened from.RequirementIf the user opens the Incident from Service Operations Workspace (SOW), set the Source field to "int...
Hey, can anyone help me? Where I am building a Manager dashboard in the workspace, where I am unable to bind data for count purposes, where the manager has a drop-down, if the manager clicks any assigned group in the drop-down component, I am unable...
I am writing an article on how to update the query for updating the recent incidents. As of now by default we have query for 'created on last 7 days'. With this there is an issue on fetching the incident incase of caller didnt create any incidents ...
Hello Community, Can anyone let us know how the below highlighted related list filter works in SOW because some users it's showing for some users it's not showing any records. Any filter criteria configured for this? Thanks,Nagesh
Within the Schedules tab in Service Operations Workspace, the group selector on the On-Call Schedules page is displays all groups on the instance — including inactive groups, non-assignment groups, and assignment groups with no rotations configured. ...
Seriously, how does the biggest, most awesome ticketing system in the world not have a way to either strikethrough a previous post or flag it as replaced by new? I get that it cannot be actually redacted for the purposes of immutability but that has...
I Have marked in red colour , that preview button in not working in sow. could you please provide the solution for this.
Hi everyone, As you can see in the photo, on an incident in the SOW there is a box that shows recent interactions, assigned assets and recent incidents. Does anyone know how I could mimic a similar thing but for request?
