Instance Help
Hello All,My instance https://dev192772.service-now.com/ is not waking up from Hibernation. I just have used my PDI yesterday also. Since then it is not waking up. Any help is appreciated.Thanks & Regards,Soham
Forum Posts
ServiceNow On-Premise Instance Linux and MariaDB Versions
Hi, We're about to install a new instance of ServiceNow (Rome) in an on-premise site, and not sure what versions of Linux and MariaDB to use. The versions that are recommended by ServiceNow are outdated and will soon no longer be supported. Has any...
Mid Server - user cannot be authenticated or is missing roles
Hi All I am trying to install new mid server to San Diego developer instance, but it will not connect. Giving the error "user cannot be authenticated or is missing the proper roles". I am using the msi installer. (not sure where to get the package). ...
Instance is down after having no issues consistently for months, what went wrong?
As per the subject title above, I have built quite the demo for my project without any issues until today when met with an irresponsive PDI prior to a meeting showcase
Inbound Email Actions with script to set u_category
I have been trying to write a script in Actions to set the Category for the incident record created from an incoming email but no success. If I specify current.u_category='sysid' it creates a duplicate incident with the same INC number.If I specify c...
My PDI Instance says it's offline
My PDI Instance has been refreshing all day and says it's offline. Can someone have a look please?
Instance not responding
Hello, I am trying to troubleshoot our instance but can’t seem to get in at all. Is there anyone from ServiceNow that can restart it? I’m not able to open a ticket via nowsupport. thank you
Unable to see my instance in PDI
Hi , Till yesterday I was using my instance. But when I login today and check, the instance is not showing anymore in developer website. And It is asking to request for instance. Why this is happening like this?. If it is inactive for 10 days it is f...
Resolved! Adding Encrypted Attachments to Email Notifications
Hi All,I have setup a business rule on the sys_attachment table to encrypt all attachments with an encryption context. This works fine, except for when sending notifications.The code on the business rule is:var contextGR = new GlideRecord('sys_encryp...
Resolved! How to check if instance went offline
Hi, There was some maintenance that occurred on our instance overnight last night which was supposed to have no impact/no downtime however, colleagues that worked during the night advised me that the instance was inaccessible during the maintenance w...
Resolved! How can I install a plugin onto my instance
I am trying to install a plugin. I am asked to login for MFA and I am receiving a message that I cannot "login" with my current login and password.
My PDI instance is offline dev228193
Can someone please activate the instance
Instance is offline
My PDI instance is offline 198329. Is there any way to get it back online?
Instance is Offline
I am unable to access my PDI as it is offline. Please assist me in resolving this.
