Hi,we have some playwright tests, where we create some records using UI. However, the records created are in scoped apps, hence, our record cleaner, which uses TABLE API to delete the test data/records created during the test run, is not able to dele...
Hi ThereI have added a search group to look at [alm_asset] and [alm_hardware] and allocated the roles of admin and itil.I would think that If I have these tables selected ServiceNow should perform a search against all fields on both tables, however w...
Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...
Hello team,Please Help me to bring the Scheduled Button in the SOW view of Change Request.(Screenshot Attached) Currently it is visible in the Default view but not in the SOW view.(Screenshot Attached)Thanks in advance
Hello, I have a scoped app that has a tab where I created a declarative action as a client script. I then added the script below in order to open a form. The issue is that it not only opens the form with a tab next to the case, but I am also openin...
I’m trying to generate dynamic document templates that can be added to a project workspace. However, this doesn’t seem to work when using ‘Insert Dynamic Content.’ It functions correctly for status reports but not for documents. While searching throu...
ifanyone know “Only the Control Owner or a member of the Owning Group for the control may create an issue.” Any other users (not the Owner or Owning Group members) are prevented from creating an Issue
I have a requirement to configure AI Search on our Employee Center portal so that Business Applications are searchable. I am trying to create an Indexed Source record (ais_datasource) on the Business Application table (cmdb_ci_business_app) however t...
Hello everyone,I am experiencing an issue with the translation of the Stage [stage] field on the sc_req_item table.I have tried:1- Adding a translated choice in the required language via Stage → Configure Dictionary → Related List: Choices2- Changing...
Hi Experts, I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' to be visible as well in the KB view of Agent workspace.I would appreciate any inputs regarding this matter. Thank you very much.
All the Cmdb_ci records are showing in list view but when we try to open any record it's showing error that record not found what should be the issue .Can anyone please help me with this.Thanks in advance
Hi Experts, I have a button ( UI ACTION) called escalate on incident form. I want that when i click that escalate button, escalation email goes to assigned to 's manager and assignment group's manager. Can someone help me achieving this ? Thanks!...
We have a survey we want to trigger for every RITM that specific fulfiller groups do work on (close a task). it seems to work fine for me as an admin, even when i impersonate someone, but it does not trigger for anyone else. I'm stumped. we are using...
Hello, I am creating a report currently on a table. That table has a description field, pretty much a text field whose value look something like this: Random textRepository: repository nameCreated by: John Would I be able to extract just "repository...
Hello,I'm currently implementing tag-based Service Mapping in ServiceNow.However, our CMDB already contains several Application Services, and some of them match the services that are about to be discovered through tag-based mapping.When I attempt to ...
