Hi AllI have a requirement and would really appreciate any help or guidance.The issue I am facing is with Scenario 2.For example, if the original Case Type is Incident:Assignment Group satisfies all 3 criteria → Case Type changes from Incident to App...
Hi everyone, I wanted to know for a developer who do the upgrade servcienow is there a way to handle it in a best and good way using servicenow, our problem last year for Zurich is that we did the upgrade and we checked by using excel files after upl...
Hi communitiy I am trying to review a Deiscion table in my UAT instance. However when I click on any Deiscion table, I am getting "Record Not Found" Error. When I run the flow with the Deiscion table, it works fine, so I think it is all in the UAT in...
Hello Everyone, The Infra team is managing tags for Cloud Hosted VM in Azure Portal and through SG-Azure, the tags are discovered either as a VM Instance or Cloud Resource. The requirement is tags are stored in cmdb_key_value table. How to copy those...
Hi everyone,I'm facing an issue while setting up Multi-Factor Authentication (MFA).When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and co...
Hi everyone,I'm planning to learn more about on-demand app development and would appreciate some guidance from those who have experience building or launching these types of applications.Before getting started, I have a few questions:1. What are the ...
Hi Experts, I'm experiencing a UI issue in Service Operations Workspace (SOW) when viewing a Requested Item (RITM).As shown in the screenshot, the Variables section is partially hidden behind the left-side navigation panel, making it difficult to vie...
Hello Everyone,While i am trying to Search some knowledge articles as Public User Knowledge Search is not working.The Same Knowledge Search is Working if i logged in and Search the Articles.Please let me know the possible reasons to fix the issue.Tha...
Here is a clear ServiceNow Community post you can use. I’ve included the exact ATF behavior, Domain Separation context, execution results, and the question you need answered.Title: ATF Create a User shows Domain = empty during execution, but test is ...
Is there a way to stop ServiceNow from automatically creating columns when someone clicks "Test Load 20 Records" or "Load All Records"? Doesn't sound like a good idea, I know, but hear me out. In non-production, this automatic creation is a huge be...
Error occured while inserting record: Operation against file 'sc_task' was aborted by Business Rule 'Abort changes on group^a81036a30f320fd08d6bc1e800d1b268'. Business Rule Stack:Abort changes on group
I am confused between getMessage() and getMessages() in ServiceNow.Both are used to fetch localized messages from the System Message table, but I want to understand the exact difference and when to use each one.Can someone briefly explain this with a...
Hi everyone, I’m currently facing two challenges with the getMessage function while using it in an on-submit client script for a catalog item in Service Portal. I’d appreciate your guidance on these issues. Issue 1: Asynchronous Behavior of getMess...
Hello,We're using Test Management 2.0 but already created all of our tests and associated steps into excel. Is there any way to upload these directly into ServiceNow from an excel template? Thanks.
In the CSM Portal, users are seeing an unexpected "Restricted" message along with an incorrect row count — for example, a user with access to 3 records sees 1 record on the first page and 2 on the second, instead of all 3 on one page. Is there any OO...
