Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...
I am in the process of configuring Engagement Messenger in our organization. One of the features I am working on is getting AI Search configured. First I created an AI Search configuration with a Search Profile that has one of our knowledge bases as ...
Hi, In the Employee Center, is it possible to make additional comments mandatory when the user wants to reopen the incident once it's already been resolved?So when the "reopen" button is clicked, a message should pop up saying the comments need to be...
Hi,I have good experience using out-of-the-box test steps, but in my company, I have never had to use ATF Test Steps with server-side using GlideRecord. A basic scenario is enough; I just want to learn how to use GlideRecord in ATF. Kindly help.Regar...
Hi Community, I am working on ServiceNow CSM Configurable Workspace and want to enable the "Create Knowledge" UI Action button for cases.Here’s what I have done so far:Navigated to System Definition > UI Actions.Filtered for the table: sn_customerser...
Hello Community The requirement is that I need to create Reference Type Variable and this variable should display Groups from the sys_user_group Table.But it has 3 conditions :1. It should ONLY display Active Groups2. It should ONLY display Groups of...
I am working in ServiceNow UI Builder and configuring a List Page Template. Currently, I have a list of records displayed on the page. My requirement is:When a user clicks on a record in the list (for example, the reference number or the row itself),...
unable to display catalog item in teams, however we are able to display it in virtual agent in portalthrowing this error "Sorry, this channel is not supported."
I created the following link for a URL from Arguments in filter navigator:/now/nav/ui/classic/params/target/u_reaa_list.do%3Fsysparm_query%3DGROUPBYu_sqt_id%26sysparm_first_row%3D1%26sysparm_view%3D It works for admins. The user has write permission ...
Hello everyone,I was fortunate enough to participate in the recent events: Hacktoberfest, Community Week, and the #BuildWithBuildAgent Challenge. I'm very excited about the recognition! I wanted to check with the long-time community members and team ...
I need a list of options to remove the bundle of items which was added to the cart via Order Guide. Base Service Dependency Some catalog items rely on a mandatory underlying service or subscription. This base service must always be charged once per u...
When agent is trying to close the incident ticket after resolved, following error shows.Has anyone come across this behavior before?I’d appreciate any insights into what typically causes this error during the closure process—whether it’s a client scr...
Hi all,I'm unable to assign the agent to my tasks in the dispatcher workspace ,sometime I can't see the white space and even if i have white space and skills are matched unable to assign them -Auto assign and assignment assistance is not working fo...
Hi Friends, Does anybody know why list view shows only 20 records when we group by any field even when Show is set to 100 records per page? When I remove group by that configuration is honored but doesn't work for group by.
In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...
