Hi All I have a requirement to populate the template name on custom field <u_template> in the incident table whenever the template is applied to any incident via side bar navigation of sow. Please help me if this is feasible and we can create any cus...
Hi All, I have created Parallel Flow Launcher activity which will used to jump to main flow to sub flow(in workflow) . in the main workflow i am getting current.number(RITM number) value but when i am using in sub flow it is throwing the error , Can...
We are working on integration with WD to pull employees information, using the Report as a Service (RaaS)In flow designer, we are using REST step to pull JSON file with all the information.the REST call is configured to save the response as attachmen...
Hi All,I could not see email logs for GRC notification "Notify Entity Owner" before November 2022, I could see the email logs from November 2022 and GRC users also reported the same that they are receiving notification from November month.Even before...
...TRICK_AD_104...Many a times we feel the need of capturing a record or to recapturing something in an update set. According to the OOB functionalities, anything that does not have 'update_synch=true' in the dictionary('sys_dictionary') attribute ...
Viewing an article says - 'You do not have sufficient privileges to access this knowledge item' Scenario and Reason for this issue in our case:End users had bookmarked few articles. When the users opened those links it saysReason - Those articles are...
In case of any Rejection, all remaining approvals should move to "Not required"We have created a flow that generates approvals based on a variable:If the fulfiller selects one approval required and type = Individual, the system sends approval to one ...
As a Service Portal user, I want the ability to drag and drop files directly onto catalog item request forms, without needing to open browser dialogs. This functionality should be available across all catalog items through a common configuration, not...
Sorry to spam everyone - but I can't get into the Developer site using Chrome today. Does anyone know how to report this to ServiceNow? I have cleared cached, rebooted and as a last resort, tried Edge - which is how I got in. The link I'm using is...
I have cloned/customised the SC Catalog Item widget and trying to do a simple population of the variable in the catalog item when a certain field changes. $scope.$on("field.change", function(evt, params) {if (params.field.name == '<variable that trig...
Hi all In Service operations workspace , when we apply template to any incident via the side bar navigation there is a info message coming stating that "<template name> Template applied" as shown in the attached screenshot. I wanted to know from wher...
In One of my flows i have create task wit Wait checkbox checked when i run this is stuck in waiting even if the task i cloased completed , but the state of the task is stuck in true i am not able to find the root cause for this
Hi Team, How we can make some changes in create case page in workspace. Like in my name drop down along with department ,id i must add country location, Whether it will be customization on ui builder level or any configuration case can be done?
I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...
Hi All, We’ve noticed a recurring issue in our Change Management process: When the Planned Start Date or Planned End Date is updated on the parent Change Request, the associated Change Tasks do not automatically update to match the new schedule.This ...
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