display the live agent's name in the virtual agent chat window

How do i display the Live agent's name and the users in the Virtual agent chat window after every message.

• Question
• Live Feed
• Service Portal
• Virtual Agent

Unable to create new article - as admin / all users in HR agent workspace

Users across all role levels (including Administrators and users with the KB role) are unable to create new Knowledge Articles directly from the HR Agent Workspace. The issue is seen across all 3 instances. we have raised an support case where the in...

• Question

UI Builder - Local data resources not visible

In my Personal Developer Instance (PDI), I can directly see the Local Data Resources option. However, in my actual instance, need to create a Local Data Resource and then create Data Resources under it. I’m new to UI Builder and trying to understand ...

• Question

Dynamic filter Options End Date Delegaton

I'm trying to create a dynamic filter option on ends field for the delegate record. I want to take the current date add 1 week with the time defaulted to 23:59:59. I am able to add 1 week but I cannot figure out how to get the time to get set to 23:5...

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Doubt about flow designer

5 Leave Approval SystemScenarioEmployees apply for leave through ServiceNow.1.Create a custom application.2.Add leave type and dates3.Use Flow Designer for manager approval.4.Prevent end date from being earlier than the start date5.Send approval or r...

• Question

ServiceNow Portal Routing - Why the Approver Role Will Break Your Redirect Logic

When you build a Service Portal as the front door for end users, routing logic becomes critical. The goal is simple - end users land on the portal, everyone else lands on UI16. In my experience, getting that baseline working is straightforward. Keepi...

• blog
• accessibility

Monitor Smarter: AI Insights Now in One Place

Monitor Smarter: AI Insights Now in One Place Table of Contents OverviewMonitoring Is Now CentralizedNew: The Business Value DashboardSetting Up a Value Configuration Articles Hub https://sn.works/coe/nachub Requirements Family Release Au...

• blog

Business Rule Mistakes Every ServiceNow Beginner Makes (And How to Avoid Them)

When working with ServiceNow, Business Rules are powerful—but if not designed properly, they can lead to performance issues and unexpected behavior.This post highlights three common mistakes beginners make and how to fix them with best practices.1. U...

• Question

Email Digest Improvements and Discussion (Zurich+)

If you manage notifications in your instance - and especially if you're looking to cut down on emails (to improve UX/decrease clutter) - the new Default Digest and Multi-Record Digest functionality added in Zurich is a major game-changer. Digests wen...

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• Notifications

How to land the details tab by default in Servicenow workspace

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Beyond Forms and Flows: The Rise of UI Builder in ServiceNow

Most ServiceNow developers start their journey working with forms and tables, and gradually move into business rules, client scripts, and flows that bring automation to life. That’s where you learn how the platform actually works. How data moves. How...

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ServiceNow versions / Release

  > ServiceNow Community > Products > Releases and Upgrades    In the beginning: How ServiceNow was born     ServiceNow versions / release Release nameDateEarly ReleaseEnd Of LifeDelta WindowGlideSoft 20042004-01-04   January 20062006-01-01   Februar...

• Article

Variable to be hidden in RITM

the variable 'by submit' created for the task when select option Type A is selected has to be visible and mandatory but not when TYPE B . At the same time when type B is selected and task is created for it along with the RITM then the variable 'by su...

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