I’ve included my notes that I created after I migrated our Technology Service Desk from using Call Tickets to Interactions. At the same time, we started using Agent Workspace. The idea was that I would make Calls Tickets’ available in Agent Workspa...
Test steps are returning Success but it’s failing with timeout error. Error: The test timed out because the max execution time (600 seconds) was reached When running ATF tests that have client-side steps that will envoke the client test runner, test...
Hello All, I wanted to provide some insight on Templates within Paris. Paris Version of ServiceNow not takes into account dependecies and respects available choice values. For instance a Person setting a template up previously was able to put a Valu...
Here is the best practice will help you create a world‑class service catalog design, governance, and maintenance process that: Optimizes customer experience and process efficiencyBuilds a robust catalog structure to improve search and set the r...
I had this buried within another post so I thought I would share it here as I see this type of question get asked a lot on the community.My solution will not be perfect for everyone, but it should give a nice base to start from:First I created a new ...
Hi All I am starting a new series of ServiceNow TitBits. It basically will comprise of some development tips on ServiceNow that sometimes get overlooked and hard to find. Please mark "helpful" if it is of any value to you : 1. Previously, the scratch...
Hello All, As a beginner in Snow,I was looking for steps to implement SLA and sending SLA notification if its in breached stage or completed or as per the requirement,however was not able to find the complete article for the same.Hence,wish to shar...
Introduction We have come across various projects in which there is a requirement for Language Switch on Service Portal to simply set language as per user's preference. Pre-requisites This functionality works for only if system has two languages. Sol...
Hi All, some time ago I integrated ServiceNow instance with IBM Watson Translation Service. Writing steps here with the hope that it's useful for anyone trying to do a similar integration. Step 1- Go to https://cloud.ibm.com. Create an Id if you do n...
Prepare to pilot and scale Virtual Agent What’s in this Success Insight Virtual Agent is an in-platform conversational interface that augments humans and machines with intelligent automation to give users personalized and contextual interactions. Use...
Designing effective VA conversations Think of the Virtual Agent (VA) as the perfect support representative. By crafting dialog that mimics how the best human helpers on your team speak, you can create conversations that give users faith in the VA...
The following details are derived from the public knowledge base article KB0550841 for visibility on the community, regarding Instance rename policy for customers. Naming conventions for instances: Production and/or sub-production instances canno...
Now's the time Transforming the IT service experience isn’t a one-shot sprint, it’s an ongoing ultra-marathon. Today, your IT teams need to not only deliver fast and personal services at scale, they also must constantly pivot to meet challenges i...
This is something adding for people I've seen struggling to get the exact RegEx to refer specially in case of Alphanumeric String Validation that's not accepting two consecutive characters/numbers. Even I've added one to get refer in case of Special ...
ServiceNow ITSM Pro and Enterprise overview Turbocharge your digital transformation with the most powerful cloud platform for ITSM To meet the needs of today’s digital business, IT organizations need to deliver fast and personal services at scale...
Why should I use this Solution Implementation guide? This Solution Implementation guide leads you through a complete implementation path for ITSM Pro Virtual Agent, including initiating, planning, executing, delivering, and closing your implementati...
Why should I use this quick start guide? This Quick Start guide leads you through a complete implementation path for ITSM Pro Predictive Intelligence, including initiating, planning, executing, delivering, and closing your implementation project. To...
Why should I use this quick start guide? This Quick Start guide leads you through a complete implementation path for ITSM Pro Performance Analytics, including initiating, planning, executing, delivering, and closing your implementation project. To r...
What do I need to get better acquainted with Virtual Agent? Take a look at this snapshot below, and if you want to read more, simply download the attached PPT deck. Did you know? This article is a part of a series of documents and you can explore mor...
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so_lagedamond
Dan Bruhn
ServiceNow
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Steph Morillo
