I need to Enable audit history for specific fields on the Business Application table : cmdb_ci_business_app_list Below are the fields : architecture_typeit_application_owner. I checked in dictionary for these shared fields (architecture_type and it_a...
I linked two underlying forms to the order guide; however, when making a single select choice and clicking next doesn't allow me to advance to the underlying forms on the order guide. This was working before; I did not make any changes to the Rule ba...
Hi all,I’m facing an issue while trying to create a Hardware Disposal Order from a Catalog Item (Service Portal / Employee Center) using GlideAjax, and I’m hoping for guidance on the correct approach.RequirementOn catalog item submission, create a re...
Problem with the Parent field in the Task table when using the parent/child relationship of IncidentsHello Community,I'm facing a problem related to the parent/child relationship of Incidents and the Task table, and I would like your help to confirm ...
Hi , I am working on a requirement to fetch the data from demand cost plans. Below is the code :<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <style> tr...
Hello EveryoneWe have configured ServiceNow integration with Microsoft Entra ID for user provisioning. Under Attribute Mapping, we use:Employee Number as Matching Precedence 1Email as Matching Precedence 2In ServiceNow, our user table includes all em...
Hi All, How to add an info message on the login page in ServiceNow or add a single line text as "No Authenticator" text message in place of forgot password. please help. Thanks.
Hello all, I have a requirement where 2 Knowledge bases (kb_knowledge_base) has to be restricted for both Knowledge manager and Knowledge admin. Apart from those 2 Knowledge bases, they should be able to see all others.But I have created a group, whe...
Hi Team, The selected problem is inactive and problem creation date/time is earlier than the incident creation date/time, then motif the user with this message <info message>”the problem is already closed and cannot be reopened ”1. xyz2.abc<info e...
Hi Team, on the incident form I have a tab called xyz that should he edited only when state is resolved only. In the instance I could find a acl write acl incident.* and state is not one of closed or resolved condition that is restricting to it so I ...
Hi, I need to update the navigation header color on platform and we are using Polaris. I have created a new style and theme as mentioned in this article and it is not working:https://www.servicenow.com/community/next-experience-forum/how-to-update-th...
I am trying to create a UI Action with name 'Cancel RITM', which will be asking for reason for cancellation, and cancel /Ok button. Once Ok is clicked, it will verify if there is some value or not, if no value it will give an info message and won't a...
Hello,This is regarding the dashboard. Actually, user wants to sort the Requests created on yearly basis like 2021, 2022, 2023.....I have configured different reports on RITM table and those are added to one dashboard and user want to see the request...
I've come across a before business rule with nothing added on the "When to run" tab. It has a script on the Advanced tab, that also has an empty Condition field. It runs against the Problem table, Active and Advanced are selected. The Actions tab is ...
Hi,We are trying to implement a parallel activity scenario for Timer and Approval in a Catalog Task workflow.Requirement:If the timer expires and the approval is not approved, the workflow should create a Catalog Task.If the approval is approved, the...
