Resolved! How to set the variables READ ONLY once the SCTASK is closed?
How to set the variables READ ONLY once the SCTASK is closed?
Forum Posts
Resolved! How to give write access to new record fields
Hello Experts, I have a business requirement, To give access to a particular module Here is the requirement: I have module titled as "work groups" represents "sys_user_group" table and type is default to (work), for a particular group members(imp...
What are the 3 basic components of workflow?
What are the 3 basic components of workflow?
Resolved! Display "Show SLA Timeline" on form
I have created a custom table. This table has a workflow associated with it. I would like to display the "Show SLA Timeline" the way it appears on the incident form. This table does extend to the task table and I can see it in my UI Actions, but I...
Reset Citrix Session Topic
Hi Team!We have an ITSM Pro license and we are starting to implement more topics in our Virtual Agent. Recently, we activated the "Citrix IT Service Management Connector" and it's working just fine, we can reset sessions from Citrix IT Service Manage...
Resolved! generating request from Schedule job
i have been trying to generate Request ticket from Schedule Jobs using the following script var cartId = GlideGuid.generate(null);var cart = new Cart(cartId); //gives sys_id of catalog itemvar item = cart.addItem('5104596487ed0910d0d4ca27cebb35fc', 1...
why records get ignored and skipped in transform map
why records get ignored and skipped in transform map
Show Workflow link is missing for few RITM's
Hi All, RITM is still in waiting for approval stage and to check that show workflow link is missing. But it is occurring randomly for few RITM's it is working as expected. I have checked the condition in workflow properties too there is no condition ...
Resolved! Can we get the ability to paste images (screenshots)directly into this issue description field in incident?
Can we get the ability to paste images (screenshots)directly into this issue description field in incident?
Resolved! Please provide some use cases for Flow Designers
Hello Team, Please help me with some use cases on Flow Designers for practice. Thank you!!
Resolved! UI Action Script Not working - State Change
Hi, My Use Case is: I have a field (u_previous_state) which is stores a String type value. It stores the value of the previous state. I want to have a button, a UI Action which will change the state of my change request back to the previous state. H...
Email Script bcc
Hi I have wrote an script for sending notification under bcc but when I am using below script blank is getting sent,can anyone help me (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ ema...
Resolved! How to stop sla from getting attached to incident without making changes in sla definition ?
Hi Developers, I am looking for a solution, where I need to cancel SLA attached to child incidents. But the problem is there are more than 60 SLA definitions available in our incident process. I am trying to avoid making changes to all the existing S...
Resolved! Any one help me out how to remove extra spaces in the Email Notification
Hi, Any one help me out how to remove extra spaces in the Email Notification. Please find the below image for better understanding. Thanks,
Incident Priority Calculation based on Impact and Urgency Weight
Hi experts, There are 3 fields (Impact, Symptom(relabeled Urgency field) and Type of Impact). Based on it, incident priority has to be calculated. There are all many custom choices for these three fields. Each choice is given a weight. Based on tota...