What role is required for Performance Analytics module? PA admin or PA contributor or PA Data collector or PA viewer or PA Analytics viewer?
Please help me which role is required to access PA and implement KPI dahsboards.
Forum Posts
Create a link in the Notification to redirect to current record.
My requirement is I should sent notification on change of work notes in incident form and I want know how to create a link in the notification on click on the link it should redirect to current form were we change the work notes. Could any Pleas...
how many ways mandatory fields can be bypass?
In the form there is a mandatory field, users are able to create records without filling that mandatory field . What are the possible methods by which users are bypassing the mandatory field? one method i know is through Data Sources. Is there any ot...
Trigger Survey : Flow Designer or Best Practices Use Case
Hello Experts, I want to trigger a survey for a user based on the below condition. User must have used servicenow in the last six months. User have created incident or request with in that 6 months time frame if not skip the user. Survey should be tr...
SLA on Assignment group
Hi Folks, i have a reqiurement create sla based on assignment group when change assignment group then sla shold be start and when change assignment group then privious sla would be pause and new sla will start. when assignment group changes to priv...
Resolved! Configure : Parent/Child relationship for Problem table
Hello SNC, I have an requirement that - To add Parent/Child relationship for Problem table. I.e., When i add list of problems in the related list problem tab then all those will be considered as child problem and thus when i open any child problem re...
Unable to make custom variable editor mandatory
Hi All,We are having an issue with making fields of a custom variable editor Readonly. could you please help us in resolving it.Issue:We have built a custom table(x_ct_request) in our scoped application, this table extends task table.We are using SM ...
How make record producer variable editor fields READONLY?
Hi All, I have a record producer once submit the record producer i have to make READ ONLY all fields in the variable editor. Please find below screen shot. I have used the below method to make read only but no luck it is not working. g_form.setV...
Resolved! How to give access to enduser to view all available catalog items?
Hi, I got a requirement from an end user. He is asking for the visibility of all available catalog items in the system. We thought of 2 approaches. 1) Adding user to all user criteria (which impact not available for on catalog items) 2) Create new cr...
How to populate variable value to description of the requested item??
variable of the catalog item :- Justification or description want to copy the text of justification or description variable to description of the requested item. Can anyone help me with script?? thanks in advance....
Resolved! After renewing our SSO certificate service now is not working properly.
Hi Experts, We have renewed our Service Now Prod SSO on yesterday. once it is renewed, the users got logged out from service now and single sign on is not working. So our Windows team made the certificate inactive. Please a solution. Is that a norma...
How to set default value for a reference field on Catalog form
Hi, i have a field on form it's reference field and i need to set default value for that field. below is the script that i written in default value. but it's not working
Map service offerings and catalog items
Hi, I'd like to map service offerings to catalog items. According to the docs, this is possible by using the "Create Catalog Item" button on the service offering form, or via the "Catalog Item" related list. Neither the button, nor the related list i...
Resolved! Create excelsheet from scipt
Hi everyone hope you doing well, I have a requirement - send a notification to assigned_to(user select in assigned to), Email(notification) should include all incident (with same assigned_to & state= in progress), & these incident should be in an exc...
How can we utilize Subscription Management to track current license usage.
Hello, A customer would like to use the subscription management report to allocate cost based on the licenses used. If we can validate what exactly is being used in the Subscription Overview. The customer doesn't believe that the subscription overvie...
