For sending approval to approvers I'm using this method : answer = [];answer.push('id1'); answer.push('id2'); in id1 & id2 i'm sending the sys ids of the approver. after executing this im receiving this error: "Illegal access to getter method getMe...
How would I limit a UI action to a certain group? We have a group in ServiceNow and want UI action tabs should be visible for these groups members only and below condition already in placed. Now want to add one more condition for limit the access to ...
The syntax --> target.city = source.u_city + "(" + source.u_state + ")"; works in run script of a transform map but when I try to run the same syntax through onBefore or onAfter it doesn't work. My question is, is the syntax a bit different in Trans...
We are looking to create a catalog item that we can use to create an RITM that then automatically assigns separate catalog tasks to every member of a specific assignment group. Then, the RITM does not close until all catalog tasks have been completed...
Hi all, in setting up roles for template gmgt (e.g Incident Templates), there are 3 roles I can find: However, we require an additional role which would be something like "template_editor_admin", which would allow a user to manage and edit all templ...
Hello, we have a custom case management application in our instance and I we cannot see email activities in the activity log. Sent/Received Emails is enabled in the Filter Activity We can however see emails related to the case (both from email notif...
Kindly let us know how to create report for following requirement . 1. Open RITMs where all tasks are closed ,--> Sometimes all the associated tasks of ritm's are closed but RITM is still open . So we need report to track those RITM's. 2. RITMs with...
Hi, I have a REST API endpoint (not a servicenow API). I want to create a form and submit its data as a POST request to the API. One way of doing this, is creating a new table in servicenow with all the required fields. However, I dont need to save...
I am new to client scripts, so if someone can provide a step-by-step answer it would be very helpful for me. Thanks in advance. Problem: If the agent/caller selects "Priority 1 or Priority 2," the "Description" field needs to dynamically change from ...
Hi Community, Under "request something" option in the service portal, when I fill any form with a username, there is an information icon (i). When users click on it, they can see all the details. Is there a way to hide the information or make it visi...
How to populate a hyperlink in comments using business rule. https://dev12345.service-now.com/sp?id=kb_article_view&sys_kb_id=12345.
Hi All , I had created variable type "URL" and Included URL in default , this is working fine for English language. when we switch to Another language Question label is getting translated but URL is not getting translated NOTE : we have two differen...
Hi, User unable to login to snow after entering the correct credential, its showing "User name or password invalid", after removed the LDAP info from that particular account he/she can able to login. What might be the problem with that user account? ...
I need to make the pre approved standard changes in the change model to be categorized. Is there any way I can accomplish this request?
For example ATF test step ATF test step 1. post method to created incident task: Response body {"result":{"code":201,"status":"success","body":{"message": "Successfully created record TASK0000001 in ServiceNow","number":"TASK0000001","parentIncid...