Hi Team, I'm trying to implement Unauthorized change in my dev instance. I have configured the unauthorized property with required conditions and trying to test but the unauthorized change is not getting created. I have tested the following:1. Crea...
I am trying to showcase Problem Management in the Service Operations Workspace. However, when I create the problem, select save and then press 'Continue with Problem', It redirects me to the Native platform/Next Experience Unified Navigation? I just ...
I created a record producer, and that's referring to the Incident table. I was able to set the category, subcategory, and assignment group of an incident. However, I need help to copy the variables and their values into the worknotes of an incident. ...
I have built a catalog item that has within the Flow the action to create a Standard Change. While everything is working as designed, we want the ability to show the Change Request ticket in the Related Lists on the RITM or Request form and the oppos...
What is the best way to use a condition in Flow Designer to see if a list collector field contains a value? In my use case, I am trying to see if a certain Type is set on a Group record. When the Flow executes, it keeps returning false even though t...
Hello I'm trying to update multiple incidents using the "Actions menu", however I can't seem to find it. Is there any way to add the actions menu? This is a new zboot OOTB instance on San Diego. ThanksMatt
Hi, Whenever the enhancement record is created and assigned to group mail need to be triggered which is working fine but suddenly 2 same mails are getting send to the recipients and i have checked the message id in the header part of the 2 same mails...
How to get value of reference field using server script
Hi All, I am working on the flow designer. In Create Catalog Task action we have short description field. I have select some data pill in that but they are giving backend value. For example: Environment : dev but it should be Dev (Display value). En...
I've set up an Advance Work Assignment scenario--queue, service channel, etc for incoming incidents. Works fine. Looks pretty cool. But, I find the auto assignment misleading in the documentation. Yes, it automatically assigns the incident to a g...
Hello all, I wonder if anyone can shed any light on the below issue ?Record update - I'm updating some records via transform maps, One of the field maps is using an IF statement (example below : This used to work fine but now when i run my data in i...
On our incident form we have a UI action named "Escalate." Is there a way to create a report to see who has clicked on that UI action button?The reason for the ask is trying to see which of our level 1 agents are clicking the escalate button. Wanting...
