Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Prevent Catalog item Submission if there is no attachment

Hi All, I have a requirement to prevent form submission in service portal if the catalog item has no attachment when one of the fields has a certain value. I have tried onSubmit catalog client script with the following code, but it returns false even...

How to fetch multiple value using GlideAjax?

Suppose in my catalog item there are 4 fields like Requested_for, Manager, Location, Department.So, i want autoPopulate all the fields based on Requested_For field using only GlideAjax so,how to do that?can anyone provide scripts how to populate mult...

Kashim Khan by Tera Contributor
  • 875 Views
  • 4 replies
  • 1 helpfuls

Example of categories / subcategories - best practice

Hi, We are looking to revamp existing categories / subcategories for incidents.   Organisation circa 1500 staff so not large. Currently using values plus change resistance baggage inherited from a predecessor system so not ideal  Have been trying to ...

Sue C by Tera Contributor
  • 5644 Views
  • 2 replies
  • 3 helpfuls

Resolved! onChange Catalog Client Script setting Location # Field

I need to have an onChange client script on a catalog item populate another field. The field 'Site Name' should populate 'Site Number' when Site Name is filled in. Site Name is a reference field to the cmn_location table, and on that table, there is ...

find_real_file.png

Resolved! why does Business elapsed time in SLA only show 0?

Hi everyone, Hope you have a nice day! I have a SLA runs on sc_req_item, the Business Elapse time only show 0. But actually, when the stop condition is met, the Business Elapse time  will show the correct number 4.2%. Could you kindly help me to clea...

find_real_file.png
Long Duong by Kilo Sage
  • 1589 Views
  • 4 replies
  • 4 helpfuls

Resolved! Change - Update Cancel Change Button

Hi, I have a requirement. Kindly help. Cancelling a change requires users to have all tasks closed before the change can cancel. This creates a ton of extra work on the requestor to track these down manually and have other users close them. Add a con...

Grant the sam_admin role to your user account

Team, I am working on  Software Asset Management (SAM) Simulator (San Diego) simulator - i am unable to complete the task 1. please help  Grant the sam_admin role to your user account - which user account we need to assing the sam_admin role. please ...

sai seshu by Kilo Explorer
  • 854 Views
  • 1 replies
  • 0 helpfuls