Hi Team, in the flow designer properties we have a option called "run as" with the options 1.system user 2.user who initiates session. but it is possible to set for a specific user like if "it integrator" user needs to set as run as. can anyone sugge...
Hi, We have built a CMDB system in our instance and want to migrate it to other instance. We can't clone the environment as there are other application we don't want to move to other instance. What are available options to migrate only CMDB to anothe...
Hi All, I want to show flag article button when an article is published. Currently, i am not able to see the flag article button. I checked the relevant properties, they all are set to true. Still i am not able to see the flag article button. So the ...
I have requirement where I need to populate values into single line text "AD Groups to remove" based on another reference field. But in the single line text field we have a default value. So we need add another values based on the field based on the ...
Hello Experts, I have a catalog item, When i submit a request ten it should create a user record in a custom table. the requirement is not to create a duplicate user in that custom table, So i have written a script that should throw an error message ...
Hi Experts,We have created new SRM forms for our applications. But we are not receiving email notifications when a ticket has been assigned to our support group.Analysis : DL is working fine.Checked email logs, email notifications receiving for grou...
Hi All, I have set values configured in the workflow to set 'State' values depending on contract process. It works fine for 'Renewal' and having issues when extension of the contract. However workflow path goes on the right way, but value is not upda...
Hi Team, We have a requirement where 2-3 sctasks are attached for a ritm and it should close only after all the sctasks are closed. Also if any of the sctasks are closed as closed incomplete, the ritm should be closed as closed incomplete. Otherwise ...
Hi All I have a service catalog item (accessed via service portal) for users to generate a QR code. It uses an onsubmit client script to call glide ajax. The ajax triggers a rest message to an external provider which generates the QR, and then takes ...
We want to allow Service Provider Managers to manage the people in their group. We have a total of over 400 groups that work tickets in our system. With the current permissions they cannot do that. We use a permission group P-Managers to assign the e...
Hi Community Friends, I am facing a weird issue in PROD. I moved the update sets and I am seeing 'describe Needs' section on an order guide for twice on Portal, Its okay in the native environment but in portal it is being displayed for twice. It look...
All, I am configuring "standard Change Proposal" in OOB Change Management module. Issue Description: While I create a new 'Standard Change Proposal' I filled up all the necessary values like Category, Template Name, Change Request Values and *added* ...
How to configure Iframe ? In dashboard there is a widget called content blocks, where we can add a link in existing dashboard to external dashboard data. widget > content block >> filter > New Iframe . my question there are some methods to configure...
Hi All, I need to concatenate 2 fields in a location table and copy the concatenated value to a custom field on the same table. So in future if those tables has a new value automatically the concatenated value should be updated to the custom field. B...
Hi please let me know the code All resolved Incident tickets of last month will get auto closed on every 1st of current month.
