Hi, I want to duplicate 1 record producer to re-use it for different purpose with different name, but when I click on copy button on record producer record, I am getting below error, I check one HI KB and the fields they are talking are set to false ...
Hi All,We have a custom field on the knowledge form called "Content Owner Group", If "Ownership Group" is from one of the specific groups( around 100 groups), I need to populate the Content Owner Group as "XYZ" group.I cannot use UI policy, Got som...
Hello , We have a MRVS , inside that we have 3 variables ( days: select box type, choices: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, All, Weekdays, Weekend) Requirement: suppose if I select days : Monday, Start time: 10:00 ,Stop...
Docs says this:State: ScheduledNo activities take place at Scheduled state. The change is fully approved for implementation and is only waiting for the Planned start date to be met. Once this occurs the change can be moved to Implement state using ...
Hi All,I need to make "Knowledge base" field on knowledge form to be editable for "knowledge manager" role users after the article is published.I found one system property, "Enable minor edits to a published article without creating a new version (gl...
Hi,We have set up a custom URL to access the ServiceNow instance. Since yesterday's custom URL is not working, it shows SSL certification is expired. I checked X.509 Certificates but couldn't find any expired certifications. Can anyone help me to f...
I need to create a new list view for my list. The whole right-click and then select list layout does not show up. Help
1. Is there a way to link an IMS record with an existing Incident/Service Request. Both IMS and ticket status is Active.Scenario: User visit Tech Lounge, an IMS created. Tech agent then found that user had an existing Incident ticket opened prior to ...
I have a select box field with multiple choices and based on that fields will be shown/hidden. After RITM is submitted, in the variables tab, all fields are visible including mandatory. I've checked the UI policies which looks good. Even I tried to h...
Hi All, We are creating a lot of record producers more than 300(for creating incidents) without including the category and sub category options. We don't want to let user to select category and sub category. Instead give search ability to return a si...
Hi,I have a requirement to remove list collector selected values if we selection is more than 3 values.I should be able to enter the 4th value the list collector should not accept the 4th value when the user enters beyond 3 values. It should remove t...
Hi All, I have a requirement to keep the image in top and place the widgets below. so i have added a container and added image in it. But it is appearing as single line. How to define the width or height to the image.In order to know the class , insp...
I want to generate a change task automatically, for this i have written after business rule which is not working. Can anyone help me what's wrong in the below screenshot.
I have some users that are not getting any email notifications i.e. open incident, approvals, etc... When I go into one of the notifications and click "preview notification," their name is crossed out in red and it states: "excluded recipients becaus...
Hi,We have one RITM in Fulfillment stage however the corresponding Catalog task is Closed and Completed. As per the workflow it should automatically close the RITM and REQ once the Catalog task is closed.This happened to one old request and for the c...
