Hi Team, I need to run a transform map to create a record using the 'run script'. There are no field maps available but still, the empty record is getting created. these empty records are not created thru 'run script'. Any Suggestion?
Hi Folks, Is there a way to display all requests and incidents from a caller, in the related lists on a Incident or Request? Our technicians would like to be able to see all INC's and REQ's from the submitter, when working tickets. Thanks in advance...
Hi I have seen few posts ..For label showfield message will not work in service portal. But is there any other way.1. My scenario: i have one variable with type Label in catalog item i need to show field message for that particular catalog itemCan a...
In asmt_condition, you have the option of defining Related Fields, where you can associate values from the target table being leveraged on the assessment survey to capture those values. Digging through the script includes and functionality, I didn't ...
We're implementing Chat with AWA with Agent Workspace. All seems well...except..when new interactions hit an available agent's inbox, we're not seeing any notification other than interaction. Is there supposed to be sound? Browser notification? Anyt...
Hi All,Could someone please help me to get the user list who all are not part of any group in snow,Thank you
Hi Community, I want to restrict users to change the assignment group to any other group on catalog task for a particular catalog item.I just want that the catalog task which is getting auto generated using flow and getting assigned to a particular a...
Hi.Tell me about release management.The contract of the project I belong to is the ITSM Standard, so release management was recognized within the realm of licensing.However, when I check the ServiceNow Product list screen of the instance, it is liste...
Hi Experts,Could you help me in clearing out the latest value in the List collector field of a catalog item.Example: If user enters some IDS in the field 'Funding Source and Structure (AIM ID(s))' and if the ID was already used it throws an alert on ...
This Onload Client script autosaves the form(record) every 5 seconds while typing short description. function onLoad() {//Use the 'onkeyup' event to check the 'isMaxLength' function//Get the controlvar control = g_form.getControl('short_description')...
Hi Team, I have created new flow designer it should run only on weekdays but it trigging daily, I have created new action attached to the flow, Please find below attachments.Input:Set2: Script:
What is the purpose of the field "Channel user profile" that is showing up when we are manually creating an interaction in Service Operations Workspace with Type "Phone"? Thanks
Hello, How can I show the serial number as the display value for the serial number variable which references the hardware asset alm table?
Hi, I have the requirement to create a report that basically shows that the average resolution time of an incident vs. the duration specific in the SLA definition that attached to that incident.It's worth noting that we're talking about OLAs that, as...
The survey is set to trigger when an incident is resolved. The survey is triggering but Trigger ID (the parent incident link) is missing for most of the surveys and available in some surveys. Refer to the attachment.Missing Trigger ID causes unsucce...
