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Unable to format date using format string MM-dd-yyy

I am currently trying to set up a data import from an SQL database, and I am running into transform errors relating to the date field when attempting to transform the data to the table. Each row has the same error, so here is one example: Unable to f...

Tony28 by Giga Contributor
  • 2752 Views
  • 1 replies
  • 6 helpfuls

Resolved! My Approvals not working for Delegates

Hi All, As per OOB functionality my approvals should show list of requests which are needs to be approves this should work for approve as well as his delegate. but it is not working for delegates. i checked with filter which as approver is javascript...

Prati by Tera Contributor
  • 5402 Views
  • 13 replies
  • 0 helpfuls

Order Guide has no items to order in Service portal

Order Guide has no items to order in Service portal. this catalog item is working fine in Servicenow website but  in Service portal I am only able to fill in the new hire details and when I click next I am seeing this error "Order Guide has no items ...

Ram15 by Tera Contributor
  • 3557 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to create a request on behalf of another user - Service Catalog

Hi, I am using the Service Catalog API (namespace : "sn_sc") to create a service request (REQ#) with a request item (RITM#) attached to it using REST API explorer. Below is the request body used ( only mandatory variables for this item is used) ; { "...

Faiz Firaz by Kilo Contributor
  • 8210 Views
  • 26 replies
  • 3 helpfuls

configure fields in 'Summary of Item being approved' formater that are visible for change manager while approving a standard change proposal ?

Hi All, As of OFB,if there is a request for standard change template proposal the request will be going to change manager for approval at that time he can see only some fields from that record of template for which he is going to give approval or rej...

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sys_journal table

As a normal user, how can I access sys_journal_field. There is a requirement for us to view comments/ work notes related to incident/request etc.  If I am not able to access the API, how am I able to view the work notes/ comments when I login? Also, ...

Srikar6 by Tera Contributor
  • 14119 Views
  • 8 replies
  • 0 helpfuls

ui page processing script is not working

Hi All, I have a ui page , its processing script is not working can somebody help me where i am doing wrong on code   HTML :     <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:...

Roshani by Tera Expert
  • 2118 Views
  • 6 replies
  • 0 helpfuls

Resolved! Flow Not Triggered by Catalog Item

Looks like something went wrong on my Dev instance. It's not triggering flows associated with catalog items. It's still working in my Test and Prod instances. I'm not seeing anything in the logs that looks suspect or in the active contexts. Nothing l...

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Offboarding ServiceNow users

We have an automated process via our identity management system to inactivate a ServiceNow user when he/she separates from the company.   This automatically removes the user from any groups and roles.   However, that does not take into account any op...

SusanWinKY by Mega Sage
  • 5611 Views
  • 4 replies
  • 2 helpfuls

Resolved! Inbound mail flow not triggering

Unable to trigger a Flow with simple flow where the trigger conditions are subject contains " " and the user ID is from " ". After triggering the inbound action, it should create an Incident record. Earlier it was working with subject as only conditi...

Resolved! Redirect not working for SSO

So I have two issues I'm trying to resolve and I'm not sure where to start. Here is the back story: I'm trying to set up Multi SSO solution now that we will have different companies logging into our ServiceNow. Originally we only had the need for one...

Christine24 by Giga Expert
  • 18915 Views
  • 13 replies
  • 6 helpfuls

Resolved! Getting Error:PKIX path building failed: java.security.cert.CertPathBuilderException when trying to execute one of the "Remote file import".

Hi, I am Getting Error:PKIX path building failed: java.security.cert.CertPathBuilderException when trying to execute one of the "Remote file import".   03/16/20 11:34:01 (139) Worker-Standard:JavascriptProbe-24322992db6b4c10f1ed3892399619ce WARNING *...

SN Emy by Tera Guru
  • 7341 Views
  • 5 replies
  • 3 helpfuls

Transform Map run automatically

Hi Team, How to trigger transform maps automatically ? Any help would be highly appreciated. Thanks, Karan

KARAN24 by Tera Contributor
  • 2185 Views
  • 1 replies
  • 2 helpfuls