What is the table name of incident survey in service now?
I want to create a report for survey for incident. so what is the table name?
Forum Posts
Question choice is not translating
When the label and value of the question choice are same then I can see the french translation working but when the label and value are differenct then frensch translation is not happening... I tried with choices,translated text/field, translated tex...
How to hide multiple choice option on the form?
Hi, Requirement : To hide multiple choice option based on other field change I tried with onChange client script. Checked using g_form.removeoption, setDisplay, setVisible. But not able to hide the radio button. Is there a way to hide the radio butt...
Resolved! How to copy the attachments via Inbound email action into Servicenow Incident table?
I have a scenario where the attachments on the Incident table should be sent over to the third party via email notifications and I was able to achieve it via email_script. The main challenge is that if they send an attachment via email to servicenow,...
How to remove link under reference field in list view?
Hi All, I want to remove link under only one reference field not for all only one field in list view? Please give me suggestions on this Thanks Hemachandra
Resolved! Making variables editable for a particular group in sctask service catalog.
Hello Experts, In my catalog item there are some variables which are only avaliable in sctask form. So I have a requirement in which on the basis of particular group , I have to make the variables editable in (sctask) in my service catalog . suppo...
what is the difference between Content Item and Maintain Item?
Hi All, Can anyone explain this clearly? I have gone through the different blogs and I still have doubts. Where to use, when to use? Thanks
Alternate of package.java.util.timezone.gettimezone(), what glide api can be used in global scope
Alternate of package call package.java.util.timezone.gettimezone() what glide api can be used in global scope
Restrict access to Portal
I have a requirement, where I have to restrict access to portal from users whose "Employee Type" is external. Anyone has any idea how can we do that? Regards Prachi Shukla
How to update standard change templates from fix script
Hello Experts, Greetings of the day! I have one requirement to update the "Change Request values" on standard change templates(std_change_record_producer) through fix script. I want to do it thorugh script because i have 600+ templates and it won't b...
How to Remove Choice values based on Roles in Client script
HI All,I have tried the below Client script to remove & Add choice values and hide field based on Role, However it is not working.I have written multiple IF conditions in one Function , not sure whether it is correct or not ..can someone please help ...
Resolved! How to make a catalog item public in servicenow?
I need a catalog item to be made public like even without users logging in to servicenow, they should be allowed to submit the request. Can I get the detailed explanation of how to achieve this.
did not create or update incident using current
Hi all i have a requirement in Inbound action where a incident needs to be created from the incoming email which contains as below: Group: (a group which is present in sys_user_groups table) Impact: Low Urgency:Low So using the inbound action the inc...
Resolved! Can we pass event param to email notification link
Hi, I have a scheduled job which has some values. I need to bind a particular value to the notification link from the scheduled job so that i can set that value on the catalog form field. What is the process i am doing? 1. I have created a scheduled ...
Resolved! How do I change the mailbox name of a notification without changing the mailbox account label?
We have two modules in Servicenow with the same sender email address, but I want the name of the email sent by the different modules to be different (the email address is the same), can I configure the email script to modify the email header and add ...
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