Hello, There is a strange behaviour/issue that I've been facing with Variable Editor on RITM form. When I submit a request from Service protal for a catalog item that I've created shows up variables on RITM form whereas the same doesn't appear when s...
Hi All, I got a requirement to display the VIP flag on REQ and RITM and SC_task. I am able to achieve VIP flag and field color red on the REQ form it was working fine. On RITM and SC_task form i am able to see the VIP but the field color was showi...
Hi Experts, Requirement is to populate all countries and based on the country selection need to populate city names which are comes under that country in next question choices. Reffering to cmn_location table. Kindly help me on achieving this, Thank...
Hi there is a Label Variable called 'NOTE' we have to add some Text Colors to that Label Note: Please ensure that you have purchased the before raising your request for license assignment. Please reach out to team at abcdef@gmail.com if you have any ...
Hi community, i was wondering if there is any way to put a restriction that, if you are member of a group, you aren't going to be able to see the application module. I know that you can use roles to restrict access, but i want to make it based on t...
I wanted to hide On hold Reason field when state is not on Hold in Sys_popup view, but I am not getting how can we achieve this?
A user has a list of 1200 ticket numbers and wants to create a report showing only those on the list. Is it possible to easily create a report based on a list of ticket numbers?
Initially a user selects multiple values in a list collector. In this list collector users select devices and we have a functionality already developed where in if a device has already been submitted then we should not allow the user to select that d...
Hi Guys, In my organization SSO already configured. Now Users want to change SSO from User ID to email address. Will you guys please help me how many places required to change configurations. Thank you.
thank you for always Can business stakeholder see incident work notes?
Hi all, I am facing an issue related to SLA's. I have created a Response SLA for Catalog task table. Once the conditions are met 2 Response SLA's are getting created one is getting cancelled and the other is in in progress state and working as expect...
As we test a potential integration with Adobe Sign we're looking for a way to force a redirect to an external URL. Part of the Adobe Sign request setup is the URL to return to after the document has been signed. This URL is designed to be part of ou...
Hello, I need to switch between views based on a field on the form. The task is the following: if field "Test" is choice 1 -> view should be "view 1"if field "Test" is choice 2 -> view should be "view 2"if field "Test" is choice 3 -> view should be...
Hi all I've had a request to add VIP flags for Requests, Requested Items and Catalog Tasks. I've searched the forums and found the following article: https://community.servicenow.com/community?id=community_question&sys_id=a2bcb5a31b479090305fea89bd4b...
Hello All We have a request to revert back to OOTB problem module.There have been multiple customizations and multiple OOTB fields and rules have been deleted.Is there a way to revert back to OOTB and losing data is not a problem as the organiza...
