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how to get logged in user group ?

Hi I am new to ServiceNow. I want to set logged in user group automatically when form load. Tried with below but Not working : Script Include:  checkGroup: function() {        var currentUser = gs.getUser();         if (currentUser.isMemberOf("Group ...

Naved Shaikh by Tera Contributor
  • 3339 Views
  • 5 replies
  • 2 helpfuls

Resolved! Is it possible to copy Request Item(sc_req_item)?

Hi all, I want to copy Request Item(sc_req_item) like incident and Change Request(change_request). For exmaple, when I open the incident record and right click on the header I can copy the incident. I want to do the same thing at Request Item. Are th...

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shun6 by Giga Sage
  • 1232 Views
  • 3 replies
  • 2 helpfuls

Resolved! Spacing issue on Notification email script

Hi Experts, Can someone please help me?  I have a notification email script that queries and prints variables from RITM and field from REQEST table. Since there are lots of RITMS, the client wants to have the stamp bullet and list item, what I have s...

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Ljone by Giga Contributor
  • 1514 Views
  • 3 replies
  • 4 helpfuls

Resolved! sc_task Additional Comments

Hello All, I am having issues with "Additional Comments" not being emailed to the Requestor of the task from SC_task I am new to ServiceNow so not sure as to where to begin looking. Any help would be highly appreciated.   Best,  

nyrguy45 by Kilo Contributor
  • 7776 Views
  • 17 replies
  • 18 helpfuls

How to replace an asset off of an Inicident

We currently own ITSM Pro and are on Quebec (will be moving to San Diego soon). What methodology or process should be followed to replace a broken asset (ie. laptop) from an incident in the CMDB and asset directly from the incident without having to ...

Blue by Tera Contributor
  • 1019 Views
  • 2 replies
  • 0 helpfuls

How to create a knowledge article from an incident ?

Hi Team, How to create a knowledge article from an incident ? Can you please explain in step by step actually I have gone through service now docs but I didn't get anything Anyone implemented this feature please let me know   Thanks, Raj

raj99918 by Tera Contributor
  • 3607 Views
  • 4 replies
  • 6 helpfuls

How to configure survey notification ?

I have configured OOB survey for service request. and created a trigger table for that. below is the table.     and a notification is being sent out to the user as below snap Here ask is to send  notification on RITM instead of catalog task. how ca...

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prash4 by Tera Expert
  • 852 Views
  • 4 replies
  • 0 helpfuls

sys_updated_by field changes to admin

We have a custom table which extends the Base Configuration Table(cmdb). The updated by(sys_updated_by) field on the custom table changes to 'admin' after 15-20 minutes automatically. We have checked the scheduled jobs but could not found any one rel...

kj3097 by Kilo Contributor
  • 694 Views
  • 2 replies
  • 1 helpfuls