Hi Team, I have given "Content_admin" role to user and user is not able to see content management module. What are the roles required to create Dashboard using VTB data, by adding a Widget -> Content Blocks-> New iFrame or New Static HTML. Let us kno...
I need to import 1 attachment from prod to dev.(Need to have same sys id) I tried using export xml and import xml. It didn't work. Please guide me how to achieve this,
Hi All, How to create a counter for "My Requests" in the portal header menu like "My Approvals". **Attached the image. The count value should consider: User's Incident(s) in state On Hold / awaiting callerUser's Requested Items in state On Hold / awa...
Hi Mates, I have an issue where in when a & is added in a variable of the catalog item its shown as & I ant to replace it each time when catalg item is submitted , Hence created a script and used in business rule somehow does not seems to b...
When state changes to onhold , onhold reason will be visible in incident form Cab anyone give me explanation and when we use below states - Awaiting bridge call- Waiting for parts- Awaiting resolver response- Waiting for customer response.
I'm trying to use the Unite Gallery to put my images into a gallery on a UI page. This is the error i'm running into. Uncaught TypeError: e is undefined. I'm grabbing my images from a script that pulls a presigned url from AWS then populating the i...
Hi All, I am working on Inbound actions script and as per the test when I am getting the subject carried to the script the subject is getting replicated to the incident but the assignment group is left empty. function updateINC(inc){var NC = new Glid...
Hi Community Team,Does anyone know how to turn off the Reclamation Rule? See screenshot attached. (I don't see a toggle to turn it off or on)Thank you so much!-Andrius
I created a new Change model that mimic the Standard change but for some reason the Scheduled button is not showing at the top on the new model i have to use the state drop down to schedule. functionally it matches the original but i would like to ha...
In other tables the Watch List list collector object can also have an email box, for typing in emails directly which are not.I'm working in the Service Catalog, and would like to provide the ability for users to select a user from a list collector, b...
Currently, we are running a report on a daily basis to check for unapproved requests and manually marking them as Closed Incomplete if the request is not approved within 30 days. We are looking for a way to automate this. I think I need to setup a S...
Hi All, David has been allocated to one project as per day 7hrs , resource plan created against his name. now how to check his reaming availability hrs still, What is his Actual Availability hrs before allocation to project.?
Hello, I am told that we will not use any demo data from service now and all the data given by service now will be deleted (most of it). Now, I have been creating users and groups dynamically as required for my test case. Now, in the incident table, ...
How is the relationship read? Business Application Consumes Application Service? or Business Application Consumed By Application Service? Per my understanding, Business Applications make up an Application service. So it should be like 'Business ...
how to give access to user to create new records in cmdb_ci_business_capabilites table
