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How to fetch multiple value using GlideAjax?

Suppose in my catalog item there are 4 fields like Requested_for, Manager, Location, Department.So, i want autoPopulate all the fields based on Requested_For field using only GlideAjax so,how to do that?can anyone provide scripts how to populate mult...

Kashim Khan by Tera Contributor
  • 819 Views
  • 4 replies
  • 1 helpfuls

Example of categories / subcategories - best practice

Hi, We are looking to revamp existing categories / subcategories for incidents.   Organisation circa 1500 staff so not large. Currently using values plus change resistance baggage inherited from a predecessor system so not ideal  Have been trying to ...

Sue C by Tera Contributor
  • 5382 Views
  • 2 replies
  • 3 helpfuls

Resolved! onChange Catalog Client Script setting Location # Field

I need to have an onChange client script on a catalog item populate another field. The field 'Site Name' should populate 'Site Number' when Site Name is filled in. Site Name is a reference field to the cmn_location table, and on that table, there is ...

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Resolved! why does Business elapsed time in SLA only show 0?

Hi everyone, Hope you have a nice day! I have a SLA runs on sc_req_item, the Business Elapse time only show 0. But actually, when the stop condition is met, the Business Elapse time  will show the correct number 4.2%. Could you kindly help me to clea...

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Long Duong by Kilo Sage
  • 1453 Views
  • 4 replies
  • 4 helpfuls

Resolved! Change - Update Cancel Change Button

Hi, I have a requirement. Kindly help. Cancelling a change requires users to have all tasks closed before the change can cancel. This creates a ton of extra work on the requestor to track these down manually and have other users close them. Add a con...

Grant the sam_admin role to your user account

Team, I am working on  Software Asset Management (SAM) Simulator (San Diego) simulator - i am unable to complete the task 1. please help  Grant the sam_admin role to your user account - which user account we need to assing the sam_admin role. please ...

sai seshu by Kilo Explorer
  • 788 Views
  • 1 replies
  • 0 helpfuls

Downtime Standard Operating Procedures?

Hi there,What do other companies do in the unlikely event of a downtime in ServiceNow, whether planned or not. Would you record Service Requests and Incidents in a spreadsheet and then submit them once the system is back up and running again? Curious...

Christian P by Tera Contributor
  • 901 Views
  • 1 replies
  • 1 helpfuls