Hi, I created a before query business rule to restrict ticket visibility to only users in their groups. I have 3 custom tables so this works perfectly to show the tickets you have access to based on the assignment group you're in. However, I get an...
I need to write a script for a custom created field's visibility (custom field name "Justification"). It needs to be displayed and become mandatory must only if "Score" field is manually updated. The condition builder does not have options for "Score...
I have configured OOB survey for service request. and created a trigger table for that. below is the table. and a notification is being sent out to the user as below snap Here ask is to send notification on RITM instead of catalog task. how ca...
From the licensing documentation it shows that Cost Management is included in all of the ITSM license types. Does this include the com.snc.cost_management (Cost Management) plugin or does this mean that you are only entitled to use the com.snc.expens...
We have a custom table which extends the Base Configuration Table(cmdb). The updated by(sys_updated_by) field on the custom table changes to 'admin' after 15-20 minutes automatically. We have checked the scheduled jobs but could not found any one rel...
Hi, I am trying to add the user from sc_task field 'assigned to' to the RITM form field 'watchlist'. Watchlist is a glide list type field. When the assigned to is filled on sc_task form then the user should get filled on watchlist on ritm. Kindly hel...
Hi, I've created some ACLs on a new CMDB class so that ITIL role cant insert, update or delete record in that new class table. What's really weird is that its still allowing users with ITIL role to actually perform those actions in the Agent Workspa...
Hi, we have one variable set with 7 variables, in those 7 variables, we need only 5 variables as separate variable set so we deleted those 5 variables from existing variable set and created a variable set with those 5 variables again and used in diff...
Hello Experts, I am stuck with thie below issue Affected CI 'Add' button to be visible on New and Assess state of Change Request and always visible to users having Change_manager role . There is a script include ChangeProposed responsible for this ,...
Hi All, I'm planning to Install Performance Analytics Plugin and already subscribed the ITSM Pro License earlier. Just wanted to know which Plugin should I need to install- 1. Performance Analytic - Premium (com.snc.pa.premium) OR2. Performance Anal...
hii all, my requirement is in the company table, employee field is non-mandatory only for the program manager. how to make this
How to create KEDB and what types known errors need to create in KEDB
I am able to use the List View's preview icon to view the details of an Incident in a popup window. When viewing an existing Incident in the list popup view, the form should appear as follows: Number, State ,Caller, On hold reason (only display when...
I would like Incidents to automatically close 3 days after they have been set to Resolved state, unless the Caller does accept the resolution, so that the system is not flooded with resolved Incidents and I can report on successfully resolved Incide...
Hi Community, How would I pass data through my UI Action to my UI Page, and then send that info to my Script Include to update selected Records? I've updated the post with my code. I have deadline on this can you please help. I am referring to follo...
