Hello All, I have create Response SLA based group type and condition as below. Stop condition When an incident assigned to AMS team,SLA will start and they make it to inprogress SLA will complete but the issue if the incident assign to again to AM...
When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?
Hi, In Virtual Agent I do not want to show a number of topics in the Topic Picker on the portal. I have added the condition (function execute() { return false; })() (function execute() { return false; })() to the properties as mentioned in previou...
Hello All, I have a widget which takes user name as one input and user id as an another input I have a requirement where i need to show a "pop up / alert " when the user name field and the user id field matches . I have done the required validation ...
Hi, I'm trying to solve an issue for one of our customers. I'm stuck and need some advice When an itil-type group is chosen as Assignment group there is no records to display in Assigned to. The group contains several itil users and type (sys_user_g...
How can we add filtering capability on the "Data Table from Instance Definition" widget, so that we can filter on the displayed columns? Thanks Arnab
When I click on top left hamburger and select history->calendar, I can see some audit information. But I am not able to find the same in sys_audit / sys_history_line tables. So where exactly is this information stored?
We suspect that an Incident ticket which has over 600 associated child tickets is degrading performance. We also note that when an attempt is made to post a work note to the Parent, it is not appearing in its activity log, but the posts are slowly ap...
Hi Experts, Good Day ! We have set validity of the account in AD but not sure will it be working with service now (Service now Integrated with AD) . I want to set expiry date of one user account in service now also . How can I achieve this .Please ...
I'm uncertain what Type to use for a new column that will hold values with 4 decimal places.The Wiki "Introduction to Fields" says type of decimal has only 2 decimal places, and type of integer has no decimal places.I see types of numeric and float i...
What is the difference between Normal change and Emergency Change and Standard Change? Please provide, For example, it's more helpful for understanding. Thanks Ram
I have set up the Major Incident Module to trigger an automatic proposal of a Major Incident Candidate if Prioirity == 1 or 2. The automatic trigger currently allows a user to raise priority and trigger the candidate without providing the necessary I...
Hi team, i have requirement like in the workflow i have multiple fields like reference and select box variables . for example if the field is ABC has values (yes and no). and another field DEF has values (yes and no) and 1 more field XYZ has values ...
Hi, When any change ticket state update happens then it should send notification to assignee and assignment group mail id. So I am following the OOB "Change request state change notification" notification and given the script as below. It is generati...
