Hi Team, In portal widgets I see the ng-change is invoked only when old value is replaced by new value. How can we invoke client functions when the value is changed to null? I am relative beginner in portal so any clue is appreciated. Best regards
Is there any way to create some variables in two columns wide and some 1column wide in same variable set. For example if we have 10 variables in one variable set. I want 6 of them layout should be 2 columns wide, alternative side and 4 will 1 column...
Hi All, Need to remove a user from specific group if users not logged in 3o days. Ex : I have group called ( ITSM_Group ) in that group we have multiple users, If any user not logged in more than 30days we need to remove the user from the group. Pl...
So I have a employee who forwarded an email to the Service Desk that created an Incident. The only problem was that PIP was contained within the email. So, that email was included in the activity stream The technician assigned to the ticket gets an...
Need to write business rule where worknotes contains "My Laptop Issue" then only it should assigned to specific assignment group. I have written br its not working.Please guide me in this. var gr = new GlideRecord('sc_task'); gr.query(); if (...
Date of Decommission - When CI status in "Decommissioned" then Date of Decommission should be populated and if status moved back to "Deployed" for any reason then date of decommission should become blank.when ci status changes to decommissioned data ...
We have two reference variables and two variables are referring to different tables which has relation between those tables. for the second variable defined condition in advance reference qualifier to depend on first variable. And now our requirement...
here is the code for workflow "waiting for condition" - answer = gs.dateDiff(gs.nowDateTime(), current.variables.u_deactivation_date, true); bhut if i try the same code in flow designer script action as below - var now = new GlideDateTime(); ...
[CHALLENGE] I have a catalog item with a select box containing multiple items to choose from, that has a price variable assigned, and I need to template.print() that price in an email notification or an email notification script. [QUESTION] How do I ...
Hi, I am having a requirement. When the requester or user is updating the additional comments on RITM task then it should get copied to catalog task. Also, if the comments or work notes are updated by system then it should not copy. It should copy on...
Hi Team, I just wanted to clarify about client side and server side. Suppose, there is a requirement to change the assignment group on the incident form if user changes the category or sub-category field. I can achieve it through Assignment look-up r...
I need to populate fields based on the approval request in service portal, if change request approval need to populate Assignment group and assigned to fields. for RITM approvals not required those two fields. I can see these two fields in both Appro...
Hi All, Actually my requirement was every first day of each month, an email notification to a list of authorized recipients to remind them about articles that are scheduled to expire in the next month Like if up to 10 – The email notification include...
Hi all, my requirement is i need to hide Delete button for the particular roles. ex: the user who has the test_manager, test_stall, role they was not able to see the Delete button.
can we create a form button on the REQ form that will download anything attached to the REQ, any related RITM and any SC_TASK beneath those RITM I have tired with below script in UI action and i can download the attachment from request table or its ...
