Hi Experts,We have created new SRM forms for our applications. But we are not receiving email notifications when a ticket has been assigned to our support group.Analysis : DL is working fine.Checked email logs, email notifications receiving for grou...
Hello Community,Would it be possible to export required record field values to a pre-defined Word document template? The idea is to use a pre-defined word template containing required labels and placeholders (eg.: Number: ##NUMBER##, Resolver Group:#...
Hi All, I have set values configured in the workflow to set 'State' values depending on contract process. It works fine for 'Renewal' and having issues when extension of the contract. However workflow path goes on the right way, but value is not upda...
Hi Team, We have a requirement where 2-3 sctasks are attached for a ritm and it should close only after all the sctasks are closed. Also if any of the sctasks are closed as closed incomplete, the ritm should be closed as closed incomplete. Otherwise ...
Hi All I have a service catalog item (accessed via service portal) for users to generate a QR code. It uses an onsubmit client script to call glide ajax. The ajax triggers a rest message to an external provider which generates the QR, and then takes ...
We want to allow Service Provider Managers to manage the people in their group. We have a total of over 400 groups that work tickets in our system. With the current permissions they cannot do that. We use a permission group P-Managers to assign the e...
Hi Community Friends, I am facing a weird issue in PROD. I moved the update sets and I am seeing 'describe Needs' section on an order guide for twice on Portal, Its okay in the native environment but in portal it is being displayed for twice. It look...
All, I am configuring "standard Change Proposal" in OOB Change Management module. Issue Description: While I create a new 'Standard Change Proposal' I filled up all the necessary values like Category, Template Name, Change Request Values and *added* ...
Hello, I am trying to auto populate the CAB date with the preset CAB meetings if the risk is High and Cab required is true. My meetings are on Tuesday/Thursday at 9:30 am. I have a code that works but it only pulls in one day and it does not account...
How to configure Iframe ? In dashboard there is a widget called content blocks, where we can add a link in existing dashboard to external dashboard data. widget > content block >> filter > New Iframe . my question there are some methods to configure...
Hi All, I need to concatenate 2 fields in a location table and copy the concatenated value to a custom field on the same table. So in future if those tables has a new value automatically the concatenated value should be updated to the custom field. B...
Hi please let me know the code All resolved Incident tickets of last month will get auto closed on every 1st of current month.
Hi, I need my report to run only on weekdays. For this I am using the below script. The issue is, it has run even on Saturday, and didn't trigger on Sunday and Monday. Whatever the number my instance is updating for the day, the below condition gets ...
Hi all In Normal change form when I approving the member in assess state it is approving and moving direct to schedule state by skipping the Authorize state and it auto approving the second group also There is one business rule in the form if I Ina...
After upgrading to rome the issue got created. There is an excel link(download) in the catalog item.When the user clicks it an excel file gets downloaded but for few users when they click on it the content pane becomes empty as in the attached image ...
| User | Count |
|---|---|
| 30 | |
| 16 | |
| 11 | |
| 8 | |
| 8 |
