Prompt user to input a field
Hi All, Needed quick help to prompt user to input a field from business rule. Thanks!
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Service Portal Knowledge Articles have Sys ID in URL instead of KB Number
Currently within our service portal, the URL shows the Sys ID of the Knowledge Article instead of the Knowledge Article number. The URL looks like this https://<instance-name>.service-now.com/it?id=support_article&sys_id=977e9eb11b11c110bf45a82fbd4b...
Resolved! Survey Scores that are N/A give a low value
Null or N/A responses are still a response in ServiceNow, and it counts it as a low value when a survey is submitted. When we report on these Survey Responses, the null or N/A values are giving a negative result, therefore, lowering the scores overal...
Delete Import set tables
Looks like once the import set table is created, we cannot delete it (If we issue delete command, it takes very long and does not delete the table. The same thing happened to couple of tables). Even if we delete the corresponding Data source, the imp...
Out of the Box in ServiceNow
Hi All,What do you mean by out of the box in servicenow, can anyone explain me about this.
How are the taxonomy layers and taxonomy nodes in Service portfolio Management structured? There are all these different rules and I am struggling to figure the best way to structure these levels.
There are so many different rules with the interconnection between taxonomy layers and nodes it is hard to figure out how to leverage both and do it within the rules
Need to remove 'seconds' from the Time component for dateTime field over the system.
Hello, I've a requirement where the 'seconds' shouldn't be displayed from the time component i.e instead of HH:MM:SS it should only displayed as HH:MM all over the system. Is that possible to achieve?
Resolved! How to remove the Add Filter and Run Filter from the List collector variable in catalog form.
How to remove the Add Filter and Run Filter from the List collector variable in catalog form. Please help me how to remove the circled part from the request.
Resolved! How to trigger approval on the catalog task after task's state changes to close complete through workflow
How to trigger approval on catalog task after task's state changes to close complete through workflow
How to create Problem task automatically?
When we create problem record that time automatically create problem task records
Resolved! How to restrict other domain tickets from user even if they have multiple domain visibility with respect to domain picker
Hi All The below user has 2 domain visibility's both Accenture and demo but when he loggedIN if he is in the demo domain then also he can able to see Accenture domain tickets , That should not happen If the loggedIN user is not in that domain then th...
How to stop or reject a record to be created/inserted in Target Table using transform map when the value for that field does not exists in user or group Table?
How to stop or reject a record to be created/inserted in Target Table using transform map when the value for that field already exists in user or group Table? Eg: If my excel column 'User' has a value say July then this value should be rejected and ...
Restrict Workspace List Category
Hello,I have a requirement for agent workspace. There are set of users that do not use incident/change modules but they use catalog tasks and RITM's. Is there a way to hide incident/change list categories from their view.Please suggest. This function...
Resolved! ldap issue, ldap is working withour mid server configuration but not working with mid server configuration
ldap issue, ldap is working withour mid server configuration but not working with mid server configuration without mid server connection is successfull with mid server connect is giving this error "ldap://server name:port/ LDAP connection has been cl...
Resolved! How to add one year to a date field using client script(on change) + script include
How to add one year to a date field using client script(on change) + script includeThere are two fieldsStart date and End date whenever I will select Start date I want to put one year to the End date by using on change client script
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