When a manager or any other approver of a Request adds a Delegate to their account, is there a way to stop the Delegated user from approving their own Requests? We have a mixture of Requests that require the user to be added via a Variable on the Cat...
Hello, please have a look at the below questions. Q1. I want to know how Conflict records are created in the conflict table.Q2. How does the Affected CI and Impacted services/CI related lists populate. and are these records also considered while crea...
Hi Team, can someone help me with this
Hi Team,I have a requirement where, on the 1st of every month, I need to update the owner name in a custom table. The user will send an Excel sheet via email, which I will receive in ServiceNow through an inbound email action. I have already prepared...
In the Servicenow portal if some one rised an incident on behalf off caller(end user) then Resolve option is not showing for the one who(end user) raised (opened by). But the caller can able to view and resolve through portal. How can I fix this to s...
I have requirement that, if on Service portal, catalog item at the time of form submission i add attachment the i want to auto populate work note on sc_request, sc_req_tem, sc_task record that attachment is added. Now current BR is Before and Insert ...
Hello @all We created a sandbox environment and cloned it from PROD. However, we noticed an issue: Users which are added to a group, the roles associated with that group are not being assigned to the user. If we remove and re-add the user manually, t...
I created a custom activity definition in a playbook called “Continue.” Its purpose is to update the record and move it to the next stage while marking the current stage as complete. The activity works as expected — the record updates correctly and t...
When we create an Emergency via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.
Dear Experts, Need a quick help. I have a standard window decommission change request which is automated through flow designer to change the life cycle stage and status to retire once all the tasks are closed, but it has been observed that the once ...
Hello Community,I’ve created a UI Action and a UI Page to cancel an incident after user confirmation. The requirement are:Validate that Additional comments are filled before canceling.Show a confirmation dialog (Yes/No).If user clicks Yes, set incide...
We need to create and format the excel inside the FLOW DESIGNER. Do we have any option which will support this excel formatting. Appreciate if anyone can help on this at the earliest. Regards,Vidyanath
I have created a requested item to create/modify a SharePoint site. If the request type field is Permissions Management, at lest one of the Level of Access fields needs to be filled out(see screenshot). If at lest one is not filled out, I need to gen...
Hi All, I have a requirement where when submitted by user replies to the Knowledge Feedback task state is in awaiting information the Knowledge Feedback task state should be automatically change to work in progress.How to achieve this requirement any...
I need to disable access to click on okay button in the ui page until a value entered in the mandatory question, how to disable it? We need to enable access to click on okay button once any value entered. I'm using servicenow jelly Ok and Cancel butt...