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How to set an approver for a knowledge article?

I'm creating a new knowledge article. I do select knowledge as the knowledge database. I don't want everyone in the knowledge database to be an approver. I want to an individual as the approver for an article. How do I go about ?

Saratha by Mega Explorer
  • 6320 Views
  • 5 replies
  • 5 helpfuls

Resolved! How to copy of worknotes from related child incidents to parent case?

Hi,1.I have done with the copy of worknotes from case to related child incidents with the below code.Business rule:Insert/After and update:(function executeRule(current, previous /*null when async*/ ) {    // Add your code here    if (current.u_add_w...

mania by Tera Contributor
  • 368 Views
  • 4 replies
  • 1 helpfuls

UI action and table

Hello everyone, I have a confirmation project, please help me. Is there a way to save the required items in the table without filling them out? I now have a request to build a temporary save button, which can save the required items without filling t...

kack l by Tera Expert
  • 476 Views
  • 3 replies
  • 3 helpfuls

Integration Issue: Manual Load Works, Scheduled Job Fails

I had configured an integration following this approach: Integration between Redshift and ServiceNow. After completing all the setup steps, I created a scheduled job to run the data source on a schedule, using a user with the import_scheduler role.Ho...

monica190 by Tera Expert
  • 480 Views
  • 2 replies
  • 1 helpfuls

SetDisplay causing variable misalignment on Service Portal

Hi,I've run into a peculiar issue while developing a record producer. We differentiate users by a certain criteria. Depending on this criteria, UI policies (through a script, not UI policy actions) hide or show certain fields on the record producer p...

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ServiceNow Jira integration

Hi All,I'm working on ServiceNow Jira integration.I have created a flow name look up components to get values of components from jira. In this flow i have 1 custom action from which I'm parsing components values via script .But I'm getting socket err...

prashant8 by Tera Expert
  • 413 Views
  • 1 replies
  • 0 helpfuls